Customer Service Representative – Patient Registration
R1 RCM
Call Center Representative – Roadside Assistance
AAA
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Mid-LevelSenior
About the role
- Field incoming calls from members requiring emergency roadside assistance (towing, locksmith, fuel, battery, minor mechanical issues)
- Understand nature of member distress, ensure immediate safety, and document details accurately
- Maintain compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams to expedite dispatching process
- Work collaboratively with team to ensure smooth operation of Emergency Roadside Service
- Succeed in a structured environment with performance goals measured to drive member satisfaction
- Participate in comprehensive training and ongoing development
- Use Microsoft Teams and Outlook and multiple internal systems while talking and typing
Requirements
- Prior customer service experience
- Call Center experience preferred
- Bilingual skills, especially in Spanish, are a plus
- Ability to provide excellent customer service and thrive in a high-volume call environment
- Excellent communication skills, both verbal and written
- Empathy and a strong desire to help those in distress
- Advanced computer and multi-tasking skills (talk and type at the same time; navigate multiple systems and screens)
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
- High School diploma, GED or equivalent
- Dedicated, quiet workspace without interruptions (work-from-home)
- Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc)
- Modem/Router must be in the same room as the computer equipment
- Minimum internet 25 Mbps download and 5 Mbps upload
- Demonstrated ability to uphold productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments
- Full-time afternoon/evening shifts including weekends and some holidays
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
- Company-provided computer and partial internet reimbursement
- Comprehensive training
- Growth and advancement opportunities
- Weekend shift differential (10%)
- $1.00 hourly increase for Spanish fluency (fluency test provided)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experiencebilingual skillsadvanced computer skillsmulti-tasking skillsunderstanding of mapsGPS systemstraffic safety rulesMicrosoft TeamsOutlook
Soft skills
excellent communication skillsempathyability to thrive in high-volume environmentcompassionate demeanorcomposed under pressureteam collaborationproductivityconfidentialityflexibilityattendance
Certifications
High School diplomaGED
