9th Way Insignia

Business Intelligence Developer

• Lead the end-to-end migration of enterprise reporting from MicroStrategy to Microsoft Power BI Online Service, serving as the technical and functional owner of the transition.
• Inventory, analyze, and prioritize existing MicroStrategy reports, dossiers, metrics, attributes, prompts, and filters for conversion.
• Reverse-engineer MicroStrategy semantic models and business logic and translate them into Power BI datasets, data models, DAX measures, and Power Query transformations.
• Design and develop enterprise-grade Power BI solutions, including shared datasets, star-schema data models, dataflows, and optimized reports and dashboards.
• Ensure migrated Power BI reports match or improve the accuracy, performance, and business meaning of existing MicroStrategy reports.
• Partner with stakeholders to validate KPIs, metrics, and reporting outputs during and after migration.
• Establish Power BI standards and governance, including workspace architecture, security (RLS), dataset reuse, naming conventions, and performance best practices.
• Identify opportunities to simplify, standardize, and modernize reporting during the migration rather than performing one-for-one rebuilds.
• Work with data engineering and IT teams to optimize data pipelines, models, and refresh strategies supporting Power BI.
• Train and support business users and analysts in Power BI usage and self-service reporting as MicroStrategy is phased out.
• Provide leadership with migration status, risk assessments, and readiness to retire MicroStrategy.
• Serve as the subject matter expert for both MicroStrategy and Power BI during the transition period.

Senior BI Developer

Technical Writer

• Develop, update, and maintain enterprise Standard Operating Procedures (SOPs), user guides, system documentation, workflows, and operational reference materials in support of the EASS eCMS portfolio and O&M program requirements
• Author and publish clear, user-centered release notes and communications for each system release, translating technical change requests into concise, understandable language for VA stakeholders and end users
• Support VA training readiness activities, ensuring documentation, communications, and training deliverables align with release cycles, schedules, and stakeholder expectations
• Create and maintain system lifecycle documentation, including workflows, business process maps, acquisition lifecycle documentation, system handoff diagrams, and functional reference models to support stakeholder understanding and adoption
• Collaborate with program leadership, business analysts, developers, testers, trainers, and VA stakeholders to gather requirements, validate content accuracy, and ensure alignment with business processes, policies, and VA standards
• Ensure all documentation and training materials meet Section 508 accessibility standards, VA writing standards, formatting policies, and approved style guides
• Support user acceptance testing (UAT) activities by drafting test scripts, documenting defects, tracking resolution progress, validating fixes, and updating documentation accordingly
• Develop training content and communications, including job aids, step-action procedures, how-to guides, knowledge base material, and training videos; support delivery of user training as needed
• Create and maintain SharePoint and collaboration solutions for documentation access, approvals, intake workflows, and content governance, ensuring structured document control, auditability, and efficient stakeholder communication
• Maintain version control and document lifecycle tracking; ensure all documentation is current, accurate, approved, and aligned to production environment capabilities
• Support program communications management through the development of stakeholder messaging, status updates, knowledge sharing, user readiness communications, and release awareness materials
• Participate in program meetings, scrums, release planning sessions, and stakeholder discussions; document action items, decisions, meeting minutes, and follow-ups to support program transparency and alignment
• Contribute to process improvement and modernization initiatives by recommending documentation enhancements, communication improvements, usability refinements, and clarity improvements to better support VA mission users

Technical Writer – Trainer

ServiceNow

• Design, configure, develop, and implement ServiceNow solutions based on business requirements.
• Customize ServiceNow applications, including workflows, UI policies, business rules, client scripts, and ACLs.
• Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
• Implement ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and CMDB.
• Perform system upgrades, patches, and releases in coordination with ServiceNow best practices.
• Work closely with Product Owners, Business Analyst, and stakeholders to gather requirements, translate them into technical solutions, and demo completed configurations.
• Develop and maintain technical documentation, including system design and configuration guides.
• Troubleshoot issues, debug scripts, and provide ongoing support to ensure platform stability.
• Follow Agile development methodologies and participate in sprints, standups, and retrospectives.
• Stay up-to-date with ServiceNow features, releases, and best practices.

ServiceNow Developer

Database Administrator

• Provide full-spectrum database architecture and DBA support across the EASS eCMS portfolio, ensuring performance, data integrity, scalability, and compliance with enterprise standards.
• Architect, administer, and optimize SQL Server environments, including schema management, stored procedures/functions, indexing strategies, query optimization, and performance tuning.
• Design and implement database structures, create tables, and establish data relationships to support application enhancements and integrations.
• Produce optimized SQL queries and data structures that support enterprise reporting and analytics consumption needs.
• Develop and maintain a comprehensive data dictionary and ensure regular updates to reflect schema and data model changes.
• Analyze database performance improvement opportunities and support modernization efforts, including streamlining data movement patterns that support service reliability and reporting.
• Support identity and encryption-related implementation and maintenance activities impacting database access and protection, coordinating with security and platform stakeholders.
• Produce and maintain recurring database reporting artifacts, including schema management reports, system performance reports, and security compliance reporting.
• Ensure database work supports auditability, operational readiness, and predictable release implementation through clear documentation and disciplined change control.
• Collaborate with engineering, integration, and reporting teams to ensure database changes are implemented, tested, and deployed predictably and safely.

Senior Database Architect

Systems Engineer

• Lead O&M execution for the EASS eCMS portfolio, ensuring service stability, responsiveness, and predictable support coverage for production operations.
• Establish and maintain operational standards for incident response, triage, escalation, troubleshooting, and resolution, including root cause analysis and corrective/preventive actions.
• Serve as the technical coordination point for production support activities, aligning engineering, security, and operations stakeholders on priorities, risks, and stabilization actions.
• Drive disciplined change implementation by coordinating operational readiness activities, validating deployment plans/runbooks, and ensuring changes are introduced safely with rollback planning and stakeholder communication.
• Define and maintain operational documentation, including runbooks, support procedures, configuration baselines, environment inventories, and knowledge articles to enable consistent support execution.
• Implement and monitor system health practices, including performance monitoring, capacity considerations, and proactive identification of issues affecting availability, latency, and reliability.
• Partner with security stakeholders to ensure O&M activities support security compliance, vulnerability remediation, and secure configuration practices across environments.
• Coordinate patching and routine maintenance activities, validating readiness, scheduling windows, tracking completion, and documenting outcomes for auditability and continuity.
• Support integration and interface stability by coordinating troubleshooting of cross-system issues, validating data flows, and ensuring operational dependencies are understood and managed.
• Provide technical input to planning and release activities to ensure enhancements are operationally supportable and aligned with sustainment priorities and service-level expectations.

Systems Architect

Software Engineer

• Design, develop, and sustain MUMPS routines and VistA REE packages; refactor legacy code to improve reliability, performance, and maintainability.
• Analyze and document existing VistA REE workflows (registration, eligibility, enrollment) to inform migration and integration with ES.
• Implement integration bridges between VistA REE and ES using HL7, RPCs.
• Develop data extraction, normalization, and reconciliation utilities to migrate REE data into ES with full lineage and auditability.
• Perform ongoing maintenance: bug fixes, performance tuning, routine maintenance, and documentation upkeep.
• Track, analyze, and resolve Tier 2/3 user-reported issues with minimal disruption.
• Support monitoring activities; proactively identify issues and contribute to optimization.
• Support secure operations and compliance activities (FedRAMP, FISMA, IRS 1075, HIPAA); assist with patching and remediation.
• Implement enhancements and upgrades based on priorities, feedback, and refinements.
• Support integration/configuration coordination to maintain interoperability with other systems.

MUMPS Developer

Full-stack Engineer

• Implement disciplined software engineering practices to design, develop, and maintain secure, scalable application components supporting the EASS eCMS portfolio, delivering enhancements and sustainment in an Agile environment.
• Contribute to technical design and documentation, maintain source code and related artifacts using approved repositories and standard review practices, and execute enhancements with clear acceptance criteria and traceability from requirements through deployment.
• Perform testing and quality activities, support defect resolution, and partner with security and operations stakeholders to validate releases, remediate vulnerabilities, troubleshoot integration and production issues, and implement corrective actions that improve performance, reliability, and maintainability across the system.

Senior Software Engineer

Business Operations

• Lead business process engineering efforts to assess current-state acquisition workflows, identify gaps and inefficiencies, and define improved future-state processes aligned to EASS program objectives.
• Facilitate stakeholder workshops to capture and validate process flows and requirements, develop and maintain detailed process models and supporting documentation, and translate business outcomes into actionable solution architecture inputs for delivery teams.
• Support enterprise and solution architecture activities by producing and maintaining architecture and design artifacts that describe system components, data and integration flows, and operational impacts; developing and updating integration specifications and Interface Control Documents (ICDs); and ensuring architecture decisions, baselines, and changes are documented, traceable, and aligned to delivery cadence and release planning.

Business Process Engineering SME

Scrum Master

• Facilitate Agile delivery for enhancements and fixes using clearly defined user stories, sprint planning, backlog refinement, acceptance criteria, and end-to-end traceability to requirements.
• Coordinate with VA stakeholders to prioritize work, remove impediments, and ensure the team delivers committed sprint and release outcomes.
• Lead end-to-end release planning and execution within the EASS configuration management and release management process, ensuring releases meet documented requirements, readiness is confirmed, and stakeholders accept and validate operational stability.
• Develop and maintain the Requirements Verification Report (RVR) each release cycle to document verification status and confirm requirements are satisfied through appropriate testing and validation.
• Develop Deployment Plans for each release that define roles and responsibilities across environments, release schedules, readiness and operational requirements, infrastructure needs, installation steps, rollback considerations, and required supporting artifacts; coordinate formal reviews with program stakeholders.
• Plan and facilitate recurring release schedule meetings with all parties involved in release implementation.
• Produce Release Notes within required timelines after each release, ensuring notes are complete, standardized, and include impacted components and interfaces.
• Coordinate monthly (or as-needed) patches and minor updates, ensuring releases and bug-fix deployments are executed reliably and predictably.
• Coordinate updates to Interface Control Documents (ICDs) following interface changes and ensure interface documentation remains current with each applicable release.
• Develop and maintain Requirements Traceability Matrices (RTMs) to ensure requirements are fully tracked from intake through development, testing, verification, and deployment.
• Support configuration management policies and procedures, including controlled updates to configuration items, repository maintenance, and ensuring appropriate access and auditability of release artifacts.
• Manage software change requests from intake through production implementation, tracking approvals and status, maintaining CM documentation, providing regular CM updates, and producing meeting notes/minutes within required timeframes.