9th Way Insignia

ServiceNow

• Develop, execute, and maintain test strategies, test plans, and test cases for ServiceNow applications, configurations, and integrations supporting SMP.
• Perform manual and automated testing activities during Agile sprints, including functional, regression, and integration testing.
• Validate ServiceNow enhancements and fixes prior to deployment, ensuring alignment with approved user stories and acceptance criteria.
• Support pre-deployment validation, regression testing, and release readiness activities for SMP releases.
• Document and track defects, coordinate with Developers and Administrators on resolution, and verify fixes prior to closure.
• Participate in sprint planning, daily standups, backlog grooming, release demos, and retrospectives as required.
• Collaborate with Product Owners and stakeholders to clarify requirements and ensure test coverage aligns with business needs.
• Ensure testing activities comply with USPTO policies, SMP governance, and ServiceNow best practices.
• Maintain test documentation and artifacts to support audits, quality reviews, and knowledge transfer.

ServiceNow Test Analyst

Full-stack Engineer

• Manages the software engineering process.
• Reviews and analyzes system specifications, interfaces and requirements.
• Prepares programming specifications.
• Analyzes existing systems and subsystems for reusability benefits and needed changes.
• Prepares design plans and written analyses, unit and test scripts, and documentation.
• May lead a software development team and mentor junior software engineers.
• Responsible for architecting, developing, and implementing complex software solutions that meet rigorous standards for performance, security, reliability, and compliance.
• Involves working closely with cross-functional product teams, including product managers, UX designers, systems engineers, and DevSecOps personnel, to deliver high-quality solutions that support mission-critical operations.
• Provides strategic technical guidance, mentors other engineers, evaluates emerging technologies, and contributes to continuous process improvements across the entire product development lifecycle.

Principal Senior Software Engineer

• Serve as the technical authority for the USPTO ServiceNow Service Management Platform (SMP).
• Lead architectural design and technical decision-making for new implementations, enhancements, integrations, and complex configurations.
• Ensure adherence to ServiceNow out-of-the-box principles, safe-scoped development, Flow Designer automation, and upgrade-compatible design patterns.
• Provide architectural oversight for core ServiceNow modules, workflows, integrations, and data models, including CSDM alignment.
• Conduct and participate in design reviews, peer code reviews, and architecture reviews.
• Advise Product Owners and Program Manager on technical feasibility, risk, and architectural impacts.
• Define and enforce platform governance standards, including role-based access control (RBAC) and configuration management.
• Support ServiceNow integrations using approved frameworks and Government-approved standards.
• Participate in weekly, monthly, and ad-hoc technical meetings with USPTO stakeholders.
• Support incident response, root cause analysis, and long-term remediation efforts.
• Review and contribute to technical documentation, architecture diagrams, and ATO artifacts.

ServiceNow Architect

QA Engineer

• Design, develop, and maintain automation frameworks using Visual Studio, C#, and .NET technologies.
• Build and maintain automated test scripts for UI, API, and integration testing.
• Enhance existing automation frameworks to improve stability, reusability, and performance.
• Integrate automated tests into CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, or Jenkins.
• Analyze and debug test failures and work closely with developers to resolve defects.
• Perform functional, regression, exploratory, and smoke testing to validate system behavior.
• Review requirement documentation and develop clear test plans, test cases, and acceptance criteria.
• Identify gaps in requirements and test coverage; provide recommendations for improvement.
• Validate complex user flows and edge cases that are not ideal for automation.
• Work within Agile/Scrum teams to ensure high-quality product releases.
• Participate in sprint planning, story refinement, and defect triage meetings.
• Mentor junior QA team members on automation best practices and testing methodologies.
• Communicate test progress, risks, and quality insights to stakeholders.

Senior Automation Tester

Business Development Rep

• Monitor federal business intelligence platforms including SAM.gov, GovWin, OrangeSlices, G2X, and GSA eBuy.
• Track and maintain opportunity pipeline data in Salesforce, as assigned.
• Track incumbent contract holders and identify potential re-compete opportunities.
• Conduct preliminary research on agencies, programs, and procurement trends.
• Assist with early-stage capture activities including opportunity qualification and bid/no-bid analysis.
• Support preparation of Sources Sought responses, RFIs, capability briefings, and past performance summaries.
• Assist with development of win themes, competitive analysis, teaming strategy inputs, and solution documentation.
• Provide support to proposal development efforts as needed.
• Maintain the organization and currency of business development content within SharePoint.
• Maintain and update the company’s past performance library through regular coordination with program teams and operations staff.
• Assist in maintaining marketing and capability materials including capability statements, white papers, and website content tailored to federal audiences.
• Support scheduling of internal and external meetings with government stakeholders and industry partners.
• Capture meeting notes and update engagement records within Salesforce.
• Participate in business development meetings and strategy discussions.
• Support participation in government and industry conferences, both virtual and in person.
• Assist in identifying and preparing nominations for external industry awards that enhance company visibility.
• Help ensure alignment between business development strategy and marketing initiatives.
• Work effectively in a highly collaborative environment requiring timely acknowledgement and response to communications through email, Microsoft Teams, and other collaboration platforms.
• Maintain strong attention to detail in documentation, record keeping, and opportunity tracking.
• Demonstrate professionalism and reliability in meeting deadlines and commitments.
• Adhere to company policies related to ethical conduct, truth in charging, and accurate time reporting.
• Maintain transparency when using productivity tools or AI-assisted technologies in support of work activities.

ServiceNow Test Analyst

Principal Senior Software Engineer

ServiceNow Architect

Senior Automation Tester

Junior Business Development Analyst