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Systems Administrator
9th Way InsigniaSystems Administrator supporting Department of Veterans Affairs infrastructure and maintenance. Ensuring system security and performance for virtualized environments and a large user base.
Tech Stack
Tools & technologiesLinuxServiceNowVMware
About the role
Key responsibilities & impact- Provide on-site and remote administration and maintenance support for VA storage, server, backup, disaster recovery, and systems-management environments.
- Install, upgrade, repair, configure, and retire hardware and software.
- Troubleshoot system and storage configurations.
- Apply approved application and security patches.
- Manage system access.
- Monitor logs and resource utilization.
- Perform performance tuning and capacity-planning activities.
- Create, execute, and monitor backups and data restorations.
- Investigate replication and checkpoint issues.
- Provision storage to VMware, Windows, and Linux hosts.
- Support monthly coordinated installations.
- Assist with inventory management for hardware and software resources.
- Support SCCM test environments by testing operating-system deployments, application packages, upgrades, and Microsoft patches.
- Respond to help-desk tickets.
- Provide Tier 1 and Tier 2 troubleshooting assistance.
- Support disaster-recovery and security activities.
- Remediate identified vulnerabilities.
- Create and maintain operating instructions, standard operating procedures, user guides, installation instructions, and monthly status documentation.
Requirements
What you’ll need- Relevant experience administering enterprise Windows Server, Linux, VMware, storage, backup, or systems-management environments
- Experience installing, configuring, upgrading, troubleshooting, and maintaining server hardware and software
- Experience monitoring system logs, processor utilization, memory, storage capacity, system performance, and availability
- Experience applying operating-system, application, and security patches in a controlled enterprise environment
- Experience administering backup and restoration processes and supporting disaster-recovery or business-continuity activities
- Experience supporting virtualized server environments and provisioning storage to Windows, Linux, or VMware hosts
- Familiarity with enterprise storage, backup, or hyperconverged technologies such as NetApp, Dell/EMC, Cohesity, Cisco HyperFlex, or Commvault
- Experience supporting Microsoft SCCM or a comparable enterprise systems-management and software-deployment platform
- Experience responding to service requests and incidents through an enterprise ticketing platform such as ServiceNow
- Ability to troubleshoot complex technical issues, identify root causes, implement corrective actions, and document resolutions
- Ability to create and maintain technical documentation, including standard operating procedures, operating instructions, installation instructions, and user guides
- Strong written and verbal communication skills and the ability to work effectively with VA personnel, remote support teams, vendors, and other technical stakeholders
- Availability to support alternate shifts, scheduled weekend maintenance, and occasional after-hours emergency support when mission requirements dictate
- Ability to obtain and maintain a VA Public Trust background investigation at the Tier 2, Moderate Risk level
Benefits
Comp & perks- Medical
- Dental
- Vision
- Voluntary Life Insurance
- 401(k)
- Basic Life A&D
- STD
- LTD
- PTO
- Telehealth
- Paid holidays
- FSA
- HSA
- Employee Assistance Program (EAP)
- Traveling Assistance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows ServerLinuxVMwarestorage administrationbackup managementdisaster recoverysystem performance monitoringtroubleshootingcapacity planningsecurity patching
Soft Skills
troubleshootingcommunicationdocumentationproblem-solvingteam collaborationcustomer service
Certifications
VA Public Trust background investigation