Specialty Sales Manager
Intuitive
Telehealth Virtual Assistant
20four7VA
full-time
Posted on:
Origin: • 🌎 Anywhere in the World
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage patient appointments across multiple specialties (primary care, weight loss, OB/GYN, neurology, podiatry, cardiology, pediatrics)
- Answer incoming calls, emails, and texts from patients
- Collect patient information and prepare for telemedicine appointments
- Utilize Navinet and Availity to verify patient insurance eligibility and benefits
- Assist in prior authorizations for medical procedures and treatments through CoverMyMeds
- Lead patients to process copays and insurance payments
- Maintain accurate and up-to-date patient records in the Athena electronic health record system
Requirements
- Entry/Junior Level experience tier
- Min. 40 hours/week availability
- Shift availability between 7am to 7pm or 8am to 8pm EST
- Willingness to work Monday to Friday or 3-day 12-hour shifts including weekends
- Proficiency in Spanish and/or English
- Neutral accent preferred
- Strong organizational and time management skills
- Strong and excellent customer service skills
- Excellent verbal and written communication skills
- Proficiency in using medical practice management software (Athena) - nice to have
- Experience with insurance verification and prior authorization processes - nice to have
- Experience with Athena, Klara, Availity, Navinet, CoverMyMeds, RingCentral
