Technical Program Manager

• Assess incidents and determine a solution approach
• Understand requests for changes and determine the best approach
• Proactively identify opportunities for improvements
• Coordinate the respective team
• Logically conduct assessments, replicate errors, or test situations if possible
• Execute small to highest complex configuration changes (many systems, many logics, many interactions, and dependencies)
• Perform benefit & risk analysis on small to highest scenario (many interacting key variables)
• Demonstrate excellent customer service and develop customer-centric communication
• Conduct trainings and presentations to external customers
• Participate in shift planning for the virtual team in line with senior management's general direction

Travel Technology Program Manager

• Serve as the primary operational owner and point of contact for assigned strategic customer programs, ensuring successful execution and a high-quality customer experience.
• Coordinate cross-functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners to achieve program objectives.
• Build trusted customer relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations.
• Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.
• Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability.
• Monitor program performance through operational metrics and reporting, providing actionable insights and recommendations to internal leadership and customers.
• Prepare and present recurring dashboards, business reviews, and operational updates highlighting performance, improvement initiatives, and program health.
• Support customer implementations, service expansions, operational transitions, and strategic initiatives while minimizing disruption to ongoing operations.
• Collaborate across multiple sites to ensure consistent execution, standardized processes, and alignment with customer expectations.
• Perform other duties and strategic projects as assigned.

• Lead the connection between the Strategic Product Engagement Team and Splunk's product organization
• Interlock with peers on the Strategic Product Engagement Team and TPMs for tracking of product-led workstreams
• Consolidate and report on the status of product led workstreams on a per customer basis
• Plan and execute any product-led technical summits with key accounts (in-person or remote) and consolidate the results
• Define and hold Splunk product teams to rigorous Key Performance Indicators (KPIs)
• Utilize collaboration and AI tools to perform analysis on providing executive-level summaries

• Collaborate with hardware, software, and model program managers, product managers and engineering teams to deliver Deep Learning Frameworks programs on existing and new hardware.
• Engage with cross-company teams (hardware/software engineering, product, QA, compliance) and drive alignment on release scope, milestones, risk management, and dependencies.
• Guide software programs in all aspects of program management – planning, forecasting, documenting, scheduling, effective meetings, multi-faceted prioritization, management of dependencies, reporting, and effective handling of critical and blocking issues.
• Develop and implement metrics for measuring program effectiveness and improvement areas, collect and analyze data in support of planning and data driven decisions.
• Define and implement standard processes for open-source contribution and release management within the Nvidia AI/ML ecosystem.
• Report on overall program status, providing insights and recommendations to senior management.
• Drive organizational alignment and efficiency by coordinating with multi-functional leads and streamlining processes.

Senior Technical Program Manager, Deep Learning Frameworks

• Lead company-level programs within Ads &amp; Monetization — including areas such as Auction &amp; Marketplace, Measurement &amp; Attribution, Formats, and new surfaces — with direct impact on multiple company OKRs.
• Identify opportunities to drive long-term business innovation and differentiation within Ads; anticipate business, technical, and regulatory issues that impact Pinterest’s monetization strategy.
• Influence at the VP level: provide strategic input to leadership decision-making, drive alignment across orgs, and lead through technical credibility and communication — not through a management hierarchy.
• Drive alignment across Product, Engineering, Data Science, Design, and Go-to-Market teams to deliver complex, vague, and strategically important Ads programs.
• Own the metrics and accountability framework for your programs: connect delivery, performance, experimentation, and measurement signals into a clear source of truth for what shipped, what moved the metrics, and why.
• Bring structure and decision velocity to ambiguous, high-stakes work by establishing decision frameworks, surfacing tradeoffs, managing dependencies, and increasing alignment speed across executive and cross-functional teams.
• Exercise technical judgment equivalent to an L16 SWE: evaluate complex technical approaches, anticipate failure modes, sequence risky elements to fail fast, and guide teams in solving complex technical challenges across orgs.
• Embed AI tools into program workflows to accelerate synthesis, planning, reporting, and repeatable workflows, applying appropriate judgment, verification, and privacy guardrails.
• Provide thought leadership and mentorship: share best practices, create reusable tools and methodologies for the broader TPM org, and mentor PgMs and ICs across the company.

Senior Staff Technical Program Manager

• The BAS Technical Program Manager supports DLB’s mission critical projects, with a primary focus on building automation systems (BAS), PMS (Power Management System), controls integration, and smart building solutions.
• This role provides technical and project leadership for the planning, and design of BAS/PMS and integrated control systems and develops and maintains DLB controls standards.
• The BAS Technical Program Manager collaborates closely with outsource partners, MEP design engineers, construction contractors, equipment vendors, software engineers, project managers, and client representatives to ensure systems are designed, integrated, and delivered in alignment with project requirements and client expectations.
• This position operates with a high degree of independence, receiving general directions on routine work and detailed guidance on new or complex assignments.
• The manager may serve as a technical lead / Point of Contact on projects of moderate to complex scope and coordinate the work of other engineering and production staff.
• The role communicates and operates in line with organizational goals, values, and departmental objectives.

BAS Technical Program Manager

• Implement portfolio management processes, configuring work management systems, and delivering data analytics that enable portfolio visibility and decision-making.
• Design and implement standardized intake workflows, prioritization frameworks, and governance processes.
• Create comprehensive documentation including RACI matrices, SOPs, workflow diagrams, and training materials.
• Establish quarterly planning mechanics including PI Planning ceremonies, capacity sessions, and retrospectives.
• Conduct process audits, implement corrective actions, and maintain process versioning.
• Configure organizational structures, boards, queries, dashboards, and work item hierarchies.
• Provide Tier 2/3 technical support for complex tool platform issues (Azure DevOps, Jira, PowerBI, etc).
• Architect dashboard suites for executives, program managers, and delivery teams.

• Collaborate on the engineering organization's pivot to an agent-first Software Development Life Cycle (SDLC) across requirements, design, implementation, testing, and deployment.
• Manage cross-system integration and interoperability of the org-wide AI workflow, ensuring agents across Core Platform, SRE, and Support communicate effectively.
• Partner with AI Engineering to ensure operational readiness for AI-owned capabilities and systems, including defining clear escalation paths, incident handling procedures and Go-to-Market readiness.
• Provide leadership for development initiatives and lead the end to end delivery of the most complex initiatives across multiple teams, ensuring successful outcomes.
• Be a change advocate responsible for initiating and leading multiple organizations through pivots needed to address shifts in business trends and priorities.
• Drive Technical Program Management best practices and develop best of class software development processes.
• Use deep technical skills and domain knowledge to influence the strategic direction of teams and the department.
• Define and track improvement to metrics for quality and performance across complex projects involving many teams.
• Develop methods for ongoing communication of planning, program status, issues, and risks to stakeholders.
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

Staff Technical Program Manager, AI

• Partner closely with cross-functional business stakeholders to scope strategic initiatives
• Lead the end-to-end execution of complex, technical projects by establishing project milestones
• Facilitate regular syncs and communication channels across technical and non-technical teams
• Continuous evaluation of core systems to identify opportunities to maximize application capabilities

• **Technical Program Manager - Provider Management**Location: Remote/SF-Hybrid · Full-Time**About Andromeda**Andromeda Cluster was founded by Nat Friedman and Daniel Gross to give early-stage startups access to the kind of scaled AI infrastructure once reserved only for hyperscalers.
• We began with a single managed cluster — but it filled almost instantly. Since then, we’ve been quietly building the systems, network, and orchestration layer that makes the world’s AI infrastructure more accessible.
• Today, Andromeda works with leading AI labs, data centers, and cloud providers to deliver compute when and where it’s needed most. Our platform routes training and inference jobs across global supply, unlocking flexibility and efficiency in one of the fastest-growing markets on earth.
• Our long-term vision is to build the liquidity layer for global AI compute. We are expanding to new frontiers to find the brightest that work in AI infrastructure, research and engineering.
• **The Role**This role owns our provider relationships on the execution side. You'll run the programs that make a provider work well inside Andromeda. This includes onboarding new providers and sites, capacity rollouts, hardware and fabric quality issues, and major incidents. You'll be the person our providers answer to on delivery timelines and open items. When a customer's training run is down because of a provider-side failure, you're the incident commander: you run the response across our SREs, the provider's engineers, and the customer until it's resolved.
• You'll have no formal authority over provider teams. What you'll have is the plan, the escalation path, the contractual commitments, and the relationship. You'll need to be good at using all four.
• Nobody owns this end to end today; it gets picked up by whichever engineer has bandwidth, and both providers and customers have noticed the inconsistency. You'd be the first person in this role, so part of the job is defining what provider program management looks like here.
• **What You’ll Do**
• - Manage new provider and site onboarding, capacity expansions, remediation of recurring hardware or network issues, and provider relationships.
• - Act as incident commander during major provider-side incidents: assemble the right people from our SRE team, the provider, and the affected customer, run the response, own communication throughout, and drive the post-incident remediation program afterward. You own command and coordination; our SREs remain the technical leads making the engineering calls.
• - Keep a real plan for each program; milestones, owners, dependencies, risks. Maintain visibility to everyone involved, including the provider.
• - Hold providers to their commitments: structured check-ins, tracked action items, and escalation to provider leadership when things slip, backed by what's in the contract.
• - Coordinate internally so provider issues don't stall. Pull in SRE for validation, Engineering and Product for platform-side blockers, and keep Sales/Customer Success informed when provider timelines affect customer commitments.
• - Catch capacity and quality risk early, before it becomes a customer-facing problem.
• - Turn what you learn into playbooks and provider-facing standards, so onboarding the next site is faster and cleaner than the last.
• **What We’re Looking For**
• - Several years running technical programs in infrastructure. TPM or technical project management with genuine execution ownership, ideally involving external vendors, partners, or suppliers you didn't control.
• - Incident management experience: you've commanded or run point on production incidents involving multiple organizations, and you're comfortable with the off-hours reality that comes with that.
• - Enough technical depth to hold your own with a provider's data-center engineers and our SREs on GPUs, networking, and storage. You don't need to debug an InfiniBand fabric yourself, but you need to follow the conversation and know when someone is hand-waving.
• - A track record of getting teams you don't manage, including external partners, aligned and moving, including through rough patches where the relationship is strained.
• - Solid fundamentals: planning, risk tracking, status communication, and keeping four or five programs on the rails at once.
• - Calm, direct communication. You'd rather deliver bad news early than good news late, and both providers and internal teams trust you because of it.
• - Comfort with ambiguity. The process you'll follow mostly doesn't exist yet; you'll write a lot of it.
• **Strong Candidates May Have**
• - Direct experience working with or inside neocloud, colocation, or data-center providers.
• - Vendor or supplier management background — SLAs, commitments, escalation frameworks.
• **Familiarity with the stack: NVIDIA data-center GPUs, InfiniBand/RoCE, Slurm or Kubernetes.
• - Experience supporting AI research labs or other large-scale GPU customers on the consuming side.
• **What Success Looks Like**Within your first year, you'll have delivered:
• - **Provider relationships we can bank on.** Our compute providers trust you and deal straight with you, so when they tell us what capacity is coming and when, we believe it and plan against it. Capacity forecasting becomes reliable rather than hopeful.
• - **Onboarding that's fast, predictable, and low-friction.** New providers and sites come online on a known timeline with few surprises. Each onboarding is smoother than the last because you've systematized it.
• - **A partner playbook that scales the network.** You've built the standards and playbook that potential providers use to bring their infrastructure up to our bar. This makes qualifying and adding a new provider a repeatable process, not a one-off project every time.
• - **Internal trust across the teams you don't manage.** SRE, Engineering, Product, and Sales/CS rely on your read of provider health and timelines, and count on you to flag risk early and coordinate the response when it matters.
• **Why You’ll Love It Here**
• - **High-growth environment:** Get in early at a company at the center of the AI infrastructure boom
• - **Ownership:** First TPM hire for the solutions engineering team, you’ll get to build this function from the ground up
• - **Competitive compensation:** + meaningful equity
• - **Comprehensive benefits:** for you and your dependents, including healthcare, dental, and vision coverage, 401(k), and unlimited PTO

Technical Program Manager – Provider Management

• The Technical Program Manager will support the Enterprise Applications team in enabling IRC's future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform.
• This includes managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems, coordinating release schedules, and ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs.
• In this role, the Program Manager will use Agile methodologies to manage program workstreams, including product backlog management, sprint planning, and task management, acting as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles faced by engineering and technical teams.
• They will work closely with solution architects, developers, and business system analysts to translate business requirements into technical specifications, manage cross-system dependencies, and maintain clear technical documentation for partners across the organization.

Technical Program Manager, Enterprise Applications

• Own end-to-end internal coordination of customer product deliverables across Product, Engineering, and Success, surfacing blockers and risk early
• Collaborate with Product Managers to ensure deliverables are fully scoped, resourced, and sequenced within the roadmap
• Partner with CSMs to align internal delivery timelines with customer expectations, identifying risks and dependencies to proactively problem solve
• Lead and operationalize the user acceptance testing (UAT) process, coordinating customer participation, success criteria, and timelines
• Collect, synthesize, and communicate post-delivery feedback to drive improvement and inform future roadmap decisions
• Define and track success metrics that align delivery milestones with customer value realization (ex: activation, first value, adoption)
• Build and manage tools and processes to track program scope, delivery status, risk, and decision history
• Create and own customer-facing communications including executive reviews around program updates, status, and scope changes to ensure messaging, tone, and cadence meet enterprise expectations

Strategic Technical Program Manager

• Provide leadership for development initiatives and lead the end to end delivery of complex initiatives across multiple teams, ensuring successful outcomes.
• Support your teams through the pivots needed to address shifts in business trends and priorities.
• Apply Technical Program Management best practices and contribute to improving software development processes.
• Use technical skills and domain knowledge to help align teams around a shared plan and direction.
• Track and report on metrics for quality and performance across your programs.
• Maintain ongoing communication of planning, program status, issues, and risks to stakeholders.

Senior Technical Program Manager

• lead the day-to-day operation and longer-term strategy for tax data collection
• manage and develop a team responsible for tax data collection operations
• partner with stakeholders to understand requirements
• build mechanisms to collect, validate, and maintain tax information
• improve operational readiness for compliance
• establish visibility into team performance through metrics
• identify process, tooling, and workflow gaps

Senior Technical Operations Manager

• Plan, execute, and close projects on behalf of Digital Safety
• Oversee the entire technical project lifecycle
• Manage resources, coordinate teams, and mitigate risks
• Define project objectives, scope, deliverables, and success criteria
• Develop comprehensive project plans, including schedules, budgets, and resource allocation
• Collaborate with engineering team leads, research leadership, and external partners to gather requirements
• Coordinate and lead cross-functional project teams
• Manage changes to project scope, schedule, and resources
• Ensure compliance with organizational policies and sponsor requirements
• Establish and maintain strong relationships with project stakeholders
• Conduct project reviews and lessons learned sessions

• Own and continuously improve the end-to-end qualification process for new compute capacity, from initial provider intake through final go/no-go recommendation.
• Run multiple provider evaluations in parallel, setting timelines, tracking status, and keeping every stakeholder aligned on what is needed and by when.
• Partner with infrastructure engineering, network engineering, data center engineering, and SRE teams to plan and coordinate technical validation, then translate their findings into clear decisions for leadership.
• Review provider technical specifications and questionnaire responses for completeness and accuracy, flagging gaps, inconsistencies, and risks that warrant follow-up.
• Conduct first-pass analysis of provider data yourself: compare specifications across suppliers, sanity-check performance claims, and surface issues before deeper engineering review.
• Maintain the standards, templates, and documentation that define what meets spec across compute, networking, storage, power, cooling, and operational support.
• Build a structured, auditable record of evaluation outcomes that informs sourcing decisions and scales the qualification function as the team grows.

Technical Program Manager, Compute Qualification

• Leading execution and technical engagement directly with CSPs and their ODM/OEM partners.
• Integrating datacenter tools and operationalizing processes for AI factory build-out, resolving any blocking issues to keep projects on track.
• Ensuring reliable assembly of groundbreaking AI infrastructure platforms by working closely with CSP’s ODMs or OEMs to meet specified metrics and schedules.
• Assembling and guiding cross-functional teams, ensuring alignment and execution excellence.
• Providing technical direction on server system building in collaboration with subject matter experts, and managing project timelines by proactively resolving blockers.
• Ensure timely delivery of customer-specific features and production deployment.
• Communicate program status, risks, and insights to senior leadership.

Senior Customer Technical Program Manager – AI Datacenter

• Leading technical operations teams, ensuring effective management of productivity, quality, and staffing to meet operational goals
• Overseeing daily technical activities, including installation, service, construction, and materials management for company success
• Maintaining system compliance with NCTA, FCC regulations, and company operating standards
• Conducting performance reviews and reporting to ensure accountability and continuous improvement
• Creating training programs and quality guidelines to prepare staff for emerging technological advancements
• Formulating and managing operational budgets and ensuring fiscal discipline and resource allocation align with strategic plans

Senior Manager – Technical Operations

• lead program definition, planning, scope, and execution of assigned programs
• manage the health status of programs to anticipate risks and/or issues and implement mitigation plans
• define integrated program plans (including detailed work breakdown structures) and the deliverables required for the program's success
• identify dependencies and interdependencies between programs and successfully scope, size, and lead implementation of identified transformation/growth opportunities
• drive stakeholder alignment and communicate program status to executive sponsors and governance forums
• work independently and comfortably in ambiguous circumstances to create clear paths forward for teams
• adopt best-practice guidelines to influence and implement continuous improvements to PMO processes

• Take complex technical programs from idea to delivery: scope the plan and milestones, then keep complex, multi-team work moving efficiently, transparently, and to a high technical bar.
• Prioritize across competing demands in partnership with research teams so the teams’ effort lands on the highest-impact work.
• Build and maintain compute and resource roadmaps by surfacing bottlenecks and trade-offs, finding ways to accelerate progress and build relationships with potential external partners.
• Partner with researchers to package their work effectively to get our research into the hands of people who can act on it by transferring findings, methods, and tools to frontier labs and other stakeholders.
• Connect research and engineering with our internal partners in Operations, Events and Communications giving each the timelines, results, and context they need to plan, resource, and communicate our work.

Technical Program Manager jobs in United States

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Travel Technology Program Manager

Technical Program Manager

Technical Program Manager

Senior Technical Program Manager, Deep Learning Frameworks

Senior Staff Technical Program Manager

BAS Technical Program Manager

Technical Program Manager

Staff Technical Program Manager, AI

Technical Program Manager

Technical Program Manager – Provider Management

Technical Program Manager, Enterprise Applications

Strategic Technical Program Manager

Senior Technical Program Manager

Senior Technical Operations Manager

Technical Program Manager

Technical Program Manager, Compute Qualification

Senior Customer Technical Program Manager – AI Datacenter

Senior Manager – Technical Operations

Senior Technical Program Manager

Technical Program Manager, Research