Technical Program Manager

ComputerCare

Technical Program Manager coordinating operational excellence and customer success initiatives for IT managed services provider. Driving process improvements and managing strategic programs across teams.

Posted 7/24/2026full-timeStockton • California • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Program Management and Operations, with a focus on improving service delivery and achieving SLAs and KPIs. Proficient in developing operational workflows, dashboards, and executive-level reporting to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Program ManagementCross-Functional CollaborationOperational Metrics AnalysisMicrosoft Office Suite ProficiencyCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementOperational Workflows DevelopmentKPI Scorecard DevelopmentProcess ImprovementData AnalysisDashboard PreparationCustomer Implementation SupportService Delivery OptimizationRisk Management

Soft Skills

CommunicationProblem-SolvingOrganizational SkillsInfluencing StakeholdersRelationship Building

Tools & Technologies

Microsoft ExcelJiraZendeskNetSuiteSalesforceOomnitza

Certifications & Qualifications

LeanSix SigmaPMPCAPM

Industry Keywords

Customer SuccessManaged ServicesLogisticsSupply ChainTechnology Operations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the primary operational owner and point of contact for assigned strategic customer programs, ensuring successful execution and a high-quality customer experience.
Coordinate cross-functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners to achieve program objectives.
Build trusted customer relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations.
Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.
Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability.
Monitor program performance through operational metrics and reporting, providing actionable insights and recommendations to internal leadership and customers.
Prepare and present recurring dashboards, business reviews, and operational updates highlighting performance, improvement initiatives, and program health.
Support customer implementations, service expansions, operational transitions, and strategic initiatives while minimizing disruption to ongoing operations.
Collaborate across multiple sites to ensure consistent execution, standardized processes, and alignment with customer expectations.
Perform other duties and strategic projects as assigned.

Requirements

What you’ll need

Bachelor's degree in Business, Operations, Supply Chain, Project Management, Engineering, or a related field (or equivalent combination of education and experience).
3+ years of experience in Program Management, Project Management, Operations, Customer Success, Account Management, or a related operational leadership role.
Demonstrated ability to lead cross-functional initiatives, manage multiple priorities, and influence stakeholders without direct authority.
Strong analytical, organizational, communication, and problem-solving skills, with experience developing executive-level reporting, dashboards, and KPI scorecards.
Proficiency with Microsoft Office Suite (particularly Excel) and experience with business systems such as Jira, Zendesk, NetSuite, Salesforce, Oomnitza, or similar platforms.
Experience supporting enterprise customer programs, managed services, logistics, supply chain, or technology operations is preferred. Lean, Six Sigma, PMP, CAPM, or similar professional certifications are a plus.

Benefits

Comp & perks

Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
401(k) with employer match—because your future matters
Company-paid Life Insurance, plus HSA & FSA options
Employee Assistance Program (EAP) for real support when you need it
Adoption Assistance to help grow your family
Commuter Benefits for an easier ride
Free Coursera Professional Certifications to level up your skills
Generous vacation & sick time, plus paid time off to give back to your community