ComputerCare

Data Analyst

• Assist in designing and structuring database architecture to support scalable data storage, efficient querying, and optimized performance.
• Demonstrate understanding of relational databases, including tables, schemas, indexing, normalization, and relationships.
• Help build and maintain data pipelines to move and transform data between systems while ensuring accuracy and reliability.
• Create dashboards, reports, and visualizations using SQL, Excel, Tableau, Power BI, or Looker Studio to communicate findings clearly to stakeholders.
• Analyze large datasets to identify trends, patterns, correlations, and actionable insights that support business decisions.
• Collect, organize, and maintain data from multiple sources while ensuring data integrity and accuracy.
• Write, maintain, and optimize SQL queries for reporting, analysis, and data extraction.
• Clean, preprocess, and transform raw data using SQL and Python to prepare it for analysis and reporting.
• Work with cross-functional teams to understand business requirements, define KPIs, and translate them into analytical solutions.
• Identify inefficiencies in data processes and implement automation using SQL, Python, or ETL tools to improve workflow and data quality.

Data Analyst II

Account Manager

• Build, hire, and scale the Account Management function from an early team into a high-performing, larger-scale organization that can support our growing customer base.
• Define and execute the Account Management strategy aligned with revenue, retention, and growth targets.
• Define account segmentation, ownership models, coverage, success criteria, and capacity planning.
• Hire, coach, and scale a high-performing team of Account Managers accountable for expansion, retention, and customer outcomes.
• Establish standards, KPIs, dashboards, and an operational cadence for reporting, forecasting, reviewing account health, risk, retention, and expansion pipeline.
• Build repeatable playbooks for onboarding, adoption, driving usage, identifying cross-sell and upsell opportunities, unlocking new use cases, and renewal motions.
• Identify expansion opportunities, diagnose risk proactively, and implement retention strategies.
• Implement data-driven frameworks for customer prioritization, health scoring, forecasting, and resource allocation.
• Partner closely with Sales, Operations, CEO, and Finance on post-sale execution, forecasting, quota design, capacity planning, and incentive alignment.
• Serve as executive sponsor for strategic enterprise accounts and complex expansions.
• Ensure tight feedback loops between customers and internal stakeholders to influence roadmap and opportunity investments.
• Build scalable processes that support global expansion and evolving GTM motions.
• Lead with a strategic lens while staying hands-on when needed, jumping in alongside the team (including making calls) to model expectations and support execution.
• Attend quarterly company leadership meetings, collaborating on company initiatives and deliverables.
• Take the lead in driving a culture of continuous improvement and change management.
• Drive organizational excellence, ensuring a work culture of Diversity, Equity, and Inclusion by living the company’s vision and core values.

Director of Account Management

• Support our customers by processing and managing their device repair orders with accuracy and attention to detail.
• Coordinate closely with internal operations and technicians to ensure timely and efficient service delivery.
• Maintain consistent communication with IT administrators, IT directors, and procurement teams regarding repair timelines, device logistics, and service updates.
• Track order progress, resolve customer issues proactively, and ensure a positive customer experience from start to finish.
• Identify additional opportunities within existing accounts to expand service offerings and drive customer value.
• Execute all elements of order management, ensuring accuracy and accountability in every stage of the sales process.
• Build strong, long-term relationships with key stakeholders to enhance customer satisfaction and loyalty.
• Partner with Account Executives on joint accounts to maximize opportunities and strengthen our market footprint.
• Collaborate with Marketing to develop and execute targeted campaigns.
• Stay current on technology trends, procurement cycles, and budget planning for the business to identify new sales opportunities.
• Conduct engaging virtual presentations and product demonstrations that showcase ComputerCare’s unique service model for business customers.
• Identify and pursue upsell or cross-sell opportunities across our IT Asset Management (ITAM) and lifecycle service offerings.
• Maintain accurate records of customer interactions, pipeline activity, and forecasts within the CRM.

• Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery.
• Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience.
• Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish.
• Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty.
• Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence.
• Partner with Marketing to develop and execute targeted campaigns for the education segment.
• Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities.
• Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings.
• Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services.
• Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system.

Account Manager, Education

Administration

• Design, implement, and maintain NetSuite customizations, including reports, saved searches, KPIs, dashboards, scripts, workflows, and custom records.
• Participate in system enhancements, including requirements gathering, development, testing, data validation, documentation, user support, training, and ongoing maintenance.
• Serve as the technical point of contact for NetSuite and provide front-line user support and training.
• Manage user setup, roles, permissions, and access controls to ensure secure and efficient system usage.
• Configure and maintain NetSuite objects such as custom fields, forms, records, workflows, dashboards, and scripts.
• Develop, test, and deploy SuiteScript, workflows, and integrations to automate processes and improve efficiency.
• Build and maintain saved searches, reports, KPIs, and dashboards to support business operations and decision-making.
• Troubleshoot system issues, maintain data accuracy, and support daily operations.
• Maintain up-to-date knowledge of NetSuite functionality, customizations, and integrations.
• Collaborate with cross-functional teams, advise on best practices, and document system configurations and processes.
• Ensure compliance with security, audit, and change management policies.
• Support troubleshooting and implementations outside of standard business hours when needed.

Data Analyst II

Director of Account Management

Account Manager

Account Manager, Education

NetSuite Administrator