ComputerCare

Controller

• Own the monthly close calendar and process, delivering accurate, timely financial statements (P&L, balance sheet, cash flow) with clear deadlines, checklists, and accountability.
• Drive continuous reduction in monthly close timelines while improving accuracy and documentation.
• Serve as the company’s holistic financial reviewer: regularly review results, billing, and key reports with an investigative mindset to catch errors and anomalies before they compound.
• Prepare GAAP-compliant consolidated financial statements, including intercompany eliminations, and drive ongoing GAAP compliance in the monthly books.
• Maintain and improve the chart of accounts and general ledger structure, ensuring accurate coding, classification, and period accuracy; review and approve journal entries and account reconciliations.
• Oversee client billing for accuracy and timeliness, and partner with IT to ensure any finance-related tools or automations reflect correct financial logic.
• Manage accounts receivable, aging, and collections; review customer agreements for revenue recognition implications; escalate aged or at-risk balances to leadership.
• Supervise accounts payable, approval workflows, and payment runs; manage vendor master data, purchase orders, and resale certificate compliance.
• Oversee domestic and international payroll processing, accruals, and compliance in partnership with the company’s PEO.
• Establish inventory accounting appropriate to a reseller and drop-ship model: inventory reporting, aging, reserve methodology, tracking of inventory held at third-party and supplier locations, and inventory turns.
• Own the monthly consolidation process for domestic and international entities, including coordinating with third-party accounting providers in Ireland, India and Singapore, reviewing subsidiary financial statements for accuracy, ensuring compliance with US GAAP reporting requirements, identifying adjustments required for consolidation, and preparing intercompany eliminations.
• Maintain and strengthen internal controls, including a documented segregation of duties and a defined approval matrix, and configure and enforce NetSuite approval workflows.
• Support the annual audit, reviews, and tax filings, and coordinate with external providers on sales and indirect tax, nexus, and exemption certificate compliance.
• Maintain a high level of confidentiality and discretion with regard to all matters, data and documents.

Technical Program Manager

• Serve as the primary operational owner and point of contact for assigned strategic customer programs, ensuring successful execution and a high-quality customer experience.
• Coordinate cross-functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners to achieve program objectives.
• Build trusted customer relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations.
• Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.
• Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability.
• Monitor program performance through operational metrics and reporting, providing actionable insights and recommendations to internal leadership and customers.
• Prepare and present recurring dashboards, business reviews, and operational updates highlighting performance, improvement initiatives, and program health.
• Support customer implementations, service expansions, operational transitions, and strategic initiatives while minimizing disruption to ongoing operations.
• Collaborate across multiple sites to ensure consistent execution, standardized processes, and alignment with customer expectations.
• Perform other duties and strategic projects as assigned.

Customer Success Manager

• Lead and grow the team. Manage, coach, and mentor a team of 4 (scaling to 6-9), fostering a culture where going above and beyond is the norm, not the exception
• Own the customer experience. Set the tone and standard for how the team engages with customers — empathetic, relationship-first, and human
• Become a product expert. Deeply understand our product so you can anticipate customer needs, solve problems creatively, and train your team to do the same
• Build for scale — without losing the human touch. Develop processes, playbooks, and systems that support a growing team while preserving the personal, relationship-driven service that sets us apart
• Balance data and intuition. Use metrics and reporting to guide decisions, but never let dashboards replace judgment, empathy, or the ability to read what a customer actually needs
• Drive retention through relationships. Treat customer success as an extension of sales — not through pushy upsells, but by building trust that naturally leads to loyalty and growth
• Handle escalations personally. Step in on the toughest customer situations and model what "above and beyond" looks like
• Hire and onboard future team members as the team scales, protecting the culture as headcount grows

Manager, Customer Success

Business Development Rep

• You'll be the engine that fills our Account Executives' pipeline.
• Build targeted account lists from real buying signals: hiring velocity, new international offices, remote-first policies, Apple fleet indicators, IT leadership changes
• Run multi-channel outbound (email, phone, LinkedIn) to IT, Operations, and Procurement leaders
• Qualify inbound and existing-customer expansion interest against our ideal customer profile
• Book and confirm discovery meetings, and hand off context-rich, sales-accepted opportunities to Account Executives
• Partner with AEs on account strategy for high-priority targets, including multi-entity and international expansion plays
• Keep NetSuite/CRM data clean: activity, account intelligence, and pipeline stage integrity
• Hit and exceed a monthly quota of sales-accepted opportunities

ComputerCare

Controller

Technical Program Manager

Manager, Customer Success

Business Development Representative – Mid-Market

Program Manager, Strategic Analytics