ComputerCare

Administration

• Act as a Strategic Consultant: Partner with cross-functional teams (Accounting, Operations, Sales) to deeply understand their objectives. Don't just execute requests; analyze if the requested change is actually the right way to achieve the goal in the first place.
• Guard Against Technical Debt: Aggressively protect our NetSuite environment by reducing unnecessary customizations. Champion standard, out-of-the-box (OOTB) functionality to ensure long-term stability, cleaner data, and easier system upgrades.
• Challenge the Status Quo: Continuously audit our existing workflows, scripts, and processes. If we are doing something just because "that's how it's always been done," proactively highlight the weakness and engineer a leaner, more efficient way.
• Champion Business Continuity: Proactively identify single points of failure, security vulnerabilities, or fragile workflows. Build robust solutions that ensure daily operations run smoothly as the business scales.
• Intelligent Development & Administration: Design, test, and deploy SuiteScript, workflows, and integrations *only when necessary*. Build and maintain saved searches, reports, and dashboards to deliver actionable business intelligence.
• Manage the Foundation: Oversee user setup, roles, permissions, and access controls to ensure secure and efficient system usage, while maintaining strict compliance with change management policies.
• Provide Expert Support: Serve as the technical point of contact, providing front-line user support, troubleshooting, and training. *(Note: Occasional support outside standard business hours may be required for critical implementations).

Senior NetSuite Administrator

Recruitment

• Manage full-cycle recruiting across multiple departments, including Repair, IT, Sales, and Operations.
• Maintain an active pipeline of qualified candidates to support ongoing hiring needs.
• Partner with hiring managers to define role requirements, success profiles, and hiring plans aligned with company growth.
• Drive an efficient recruiting process that balances hiring speed with candidate quality.
• Manage communication and scheduling throughout the candidate journey to ensure a positive experience.
• Track key recruiting metrics (e.g., time-to-fill, pipeline conversion, source effectiveness) to improve hiring outcomes and share insights with leadership.
• Maintain a high level of confidentiality and discretion with regard to all matters, data and documents.
• Ensure the hiring process reflects ComputerCare’s commitment to service, integrity, and professionalism.
• Maintain and update job descriptions and specifications to reflect evolving organizational needs and attract the right talent.
• Build and maintain talent pipelines for frequently hired roles including repair technicians, IT support, sales, and operations positions.
• Manage requisition workflow, interview coordination, and offer processes to maintain hiring velocity.
• Provide hiring leaders with market insight regarding compensation, talent availability, and competitive trends.
• Conduct reference checks as needed to confirm the suitability and integrity of potential hires.
• Develop and execute creative sourcing strategies using job boards, referrals, professional networks, and other proactive channels.
• Represent ComputerCare professionally in community and industry events to strengthen the company’s reputation as an employer.
• Organize and participate in career fairs, networking events, and community initiatives, representing the company and building a strong talent pipeline.
• Stay informed on industry trends and labor market conditions to maintain a competitive recruiting strategy.
• Screen candidates for technical capability and cultural alignment, ensuring a structured and equitable selection process.
• Provide training and coaching to hiring managers on interview techniques, candidate evaluation, and best practices for delivering an exceptional candidate experience.
• Maintain accurate, organized data within the applicant tracking system (ATS).
• Collaborate with HR and business leaders to advance diversity, equity, and inclusion (DEI) in all recruiting practices.
• Support the facilitation of new hire orientation sessions and onboarding activities.
• Perform other duties as assigned by leadership.

Recruiter

Data Analyst

• Assist in designing and structuring database architecture to support scalable data storage, efficient querying, and optimized performance.
• Demonstrate understanding of relational databases, including tables, schemas, indexing, normalization, and relationships.
• Help build and maintain data pipelines to move and transform data between systems while ensuring accuracy and reliability.
• Create dashboards, reports, and visualizations using SQL, Excel, Tableau, Power BI, or Looker Studio to communicate findings clearly to stakeholders.
• Analyze large datasets to identify trends, patterns, correlations, and actionable insights that support business decisions.
• Collect, organize, and maintain data from multiple sources while ensuring data integrity and accuracy.
• Write, maintain, and optimize SQL queries for reporting, analysis, and data extraction.
• Clean, preprocess, and transform raw data using SQL and Python to prepare it for analysis and reporting.
• Work with cross-functional teams to understand business requirements, define KPIs, and translate them into analytical solutions.
• Identify inefficiencies in data processes and implement automation using SQL, Python, or ETL tools to improve workflow and data quality.

Senior NetSuite Administrator

Recruiter

Data Analyst II