Program Manager, Strategic Analytics

ComputerCare

Program Manager overseeing operational execution for strategic customer programs at ComputerCare. Ensuring cross-functional alignment and driving process improvements in the managed services business.

Posted 7/3/2026full-timeStockton • California • 🇺🇸 United StatesMid-LevelSenior💰 $96,400 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the primary operational owner and point of contact for assigned strategic customer programs, ensuring successful execution and a high-quality customer experience.
Coordinate cross-functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners to achieve program objectives.
Build trusted customer relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations.
Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.
Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability.
Monitor program performance through operational metrics and reporting, providing actionable insights and recommendations to internal leadership and customers.
Prepare and present recurring dashboards, business reviews, and operational updates highlighting performance, improvement initiatives, and program health.
Support customer implementations, service expansions, operational transitions, and strategic initiatives while minimizing disruption to ongoing operations.
Collaborate across multiple sites to ensure consistent execution, standardized processes, and alignment with customer expectations.
Perform other duties and strategic projects as assigned.

Requirements

What you’ll need

Bachelor's degree in Business, Operations, Supply Chain, Project Management, Engineering, or a related field (or equivalent combination of education and experience).
3+ years of experience in Program Management, Project Management, Operations, Customer Success, Account Management, or a related operational leadership role.
Demonstrated ability to lead cross-functional initiatives, manage multiple priorities, and influence stakeholders without direct authority.
Strong analytical, organizational, communication, and problem-solving skills, with experience developing executive-level reporting, dashboards, and KPI scorecards.
Proficiency with Microsoft Office Suite (particularly Excel) and experience with business systems such as Jira, Zendesk, NetSuite, Salesforce, Oomnitza, or similar platforms.
Experience supporting enterprise customer programs, managed services, logistics, supply chain, or technology operations is preferred. Lean, Six Sigma, PMP, CAPM, or similar professional certifications are a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ComputerCare Website LinkedIn All Job Openings 51 - 200 employees Founded 2004 🔧 Hardware 🏢 Enterprise IT Logistics
Hardware
Enterprise ComputerCare is a company that specializes in providing IT logistics and asset management services. They offer solutions like repair services, onsite support, and IT logistics managed specifically for businesses of any size. With a focus on simplifying IT asset management, ComputerCare offers services including smooth onboarding and offboarding, device tracking, and repair, utilizing a custom portal for request and status tracking. They are also an Apple Authorized Service Provider and Reseller, using genuine Apple parts for repairs. ComputerCare prides itself on fast, secure, and efficient service delivery, catering primarily to major tech companies. Program Manager, Strategic Analytics 🔥 3 hours ago 🏢🏡 Stockton – Hybrid 💵 $96.4k - $125k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📉 Data Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary operational owner and point of contact for assigned strategic customer programs, ensuring successful execution and a high-quality customer experience.
Coordinate cross-functional initiatives between Operations, Customer Success, Sales, Leadership, customer stakeholders, and external partners to achieve program objectives.
Build trusted customer relationships through proactive communication, business reviews, and effective management of operational priorities, risks, and escalations.
Partner with Operations leadership to improve service delivery, achieve SLAs and KPIs, and remove operational barriers through process improvements.
Develop, standardize, and optimize operational workflows, SOPs, governance processes, and automation initiatives to improve efficiency and scalability.
Monitor program performance through operational metrics and reporting, providing actionable insights and recommendations to internal leadership and customers.
Prepare and present recurring dashboards, business reviews, and operational updates highlighting performance, improvement initiatives, and program health.
Support customer implementations, service expansions, operational transitions, and strategic initiatives while minimizing disruption to ongoing operations.
Collaborate across multiple sites to ensure consistent execution, standardized processes, and alignment with customer expectations.
Perform other duties and strategic projects as assigned. 🎯 Requirements
Bachelor's degree in Business, Operations, Supply Chain, Project Management, Engineering, or a related field (or equivalent combination of education and experience).
3+ years of experience in Program Management, Project Management, Operations, Customer Success, Account Management, or a related operational leadership role.
Demonstrated ability to lead cross-functional initiatives, manage multiple priorities, and influence stakeholders without direct authority.
Strong analytical, organizational, communication, and problem-solving skills, with experience developing executive-level reporting, dashboards, and KPI scorecards.
Proficiency with Microsoft Office Suite (particularly Excel) and experience with business systems such as Jira, Zendesk, NetSuite, Salesforce, Oomnitza, or similar platforms.
Experience supporting enterprise customer programs, managed services, logistics, supply chain, or technology operations is preferred. Lean, Six Sigma, PMP, CAPM, or similar professional certifications are a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Program ManagementProject ManagementOperational WorkflowsKPI DevelopmentData Analysis

Soft Skills

CommunicationProblem-SolvingOrganizational SkillsInfluencing Stakeholders

Certifications

LeanSix SigmaPMPCAPM