Technical Customer Success

• Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions.
• Be responsible for interactions with German stakeholders (eg meter operators, grids).
• Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems.
• Monitor the Streem data quality overall to detect potential bugs and issues.
• Establish a deep understanding of our clients’ business objectives, requirements, and KPIs. Reports clients needs and product feedback to ensure continuous improvement of our service.
• Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.

Customer Success Engineer

• Du leitest Kundenprojekte von Kickoff bis Go-live und sorgst für klare nächste Schritte.
• Du führst Kundenmeetings, Workshops und Anforderungsaufnahmen durch.
• Du verstehst fachliche und technische Kundenfragen und beantwortest sie pragmatisch.
• Du übersetzt Kundenanforderungen in klare Tickets, Specs und Prioritäten für das Dev-Team.
• Du erstellst Projektpläne, koordinierst Timelines und hältst alle Stakeholder auf dem Laufenden.
• Du konfigurierst und baust AI-Agenten, Workflows und Automationen für unsere Kunden.
• Du begleitest Onboarding, Adoption und den laufenden Customer Success.
• Du erkennst Risiken frühzeitig und sorgst dafür, dass Kunden langfristig erfolgreich bleiben.
• Du sammelst Produktfeedback und bringst es strukturiert in Produkt und Entwicklung ein.

Technical Customer Success Manager

• Primary point of contact for our clients after project kickoff
• Analyze customer processes and derive practical automation approaches
• Conduct and facilitate strategy and process workshops
• Translate customer requirements into clear technical specifications for the tech team
• Operational implementation of low-code and automation solutions
• Close collaboration with the product and development teams
• Provide structured customer feedback to support software/product development
• Engage with clients at project-owner and executive levels

Technical Customer Success Manager – AI, Process Automation

• Run the technical programs. Lead weekly office hours, monthly deep-dive webinars on the patterns enterprise customers actually struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices, lead demos in the weekly group onboarding calls
• Own the enterprise Slack channel. Be the technical expert in the room — triage, answer, escalate to Product when needed, and turn recurring threads into reusable content.
• Help with implementation. Jump into activation calls when a customer is stuck. You're not the end-to-end implementation owner — you're the technical assistant that unblocks them and gets them back to self-serve.
• Partner with other teams to build the playbooks.
• Reference workflows, integration patterns, security/governance guides, migration guides, AI agent patterns. The library you build is what makes the segment scale.
• Translate the common questions and hurdles you see in Office Hours/webinars into reusable technical assets.
• Build advanced use-case templates, video tutorials, and technical documentation that the Digital CS team can distribute in automated campaigns.
• Build internal automations. When the CS team needs an n8n workflow to automate something internally — health-score triggers, lifecycle alerts, Slack ↔ Vitally syncs — you build it. Best dogfooding in the company.
• Drive retention through technical health. Identify accounts whose technical setup is fragile (single point of failure, no error handling, scaling issues, brittle credentials) and intervene before that becomes a renewal conversation.
• Product Feedback Loop. Act as the voice of the scaled technical user. Synthesize the friction points you observe in live sessions and feed them back to the Product and Engineering teams to improve the core n8n experience.

• Zentrale Ansprechperson für unsere Kunden nach dem Projektstart
• Analyse von Kundenprozessen und Ableitung sinnvoller Automatisierungsansätze
• Durchführung und Begleitung von Strategie- und Prozessworkshops
• Übersetzung von Kundenanforderungen in klare technische Anforderungen für das Tech-Team
• Operative Umsetzung von Low-Code- und Automatisierungslösungen
• Enge Zusammenarbeit mit Produkt- und Entwicklungsteam
• Strukturierte Rückmeldung von Kundenfeedback zur Weiterentwicklung der Software
• Begleitung von Kunden auf Projektverantwortlichen- und Geschäftsführer-Ebene

Technical Customer Success Manager – AI, Prozessautomatisierung

• Primary technical and strategic point of contact for a defined portfolio of enterprise customers.
• Build long-term, trusted relationships with customer stakeholders.
• Successfully implement, drive adoption of, and continuously optimize ANOW! Automate and ANOW! Observe solutions.
• Conduct regular service reviews, health checks, and strategic alignment meetings with customers.
• Analyze customer environments to identify optimization opportunities, performance improvements, and risks.
• Identify cross-sell and up-sell opportunities.
• Translate customer feedback into concrete requirements for Product Management and Engineering.
• Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction.
• Support the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.

Technical Customer Success Manager – Workload Automation ANOW!

• Primary point of contact for our clients after project kickoff
• Analyze client processes and identify practical automation approaches
• Conduct and facilitate strategy and process workshops
• Translate customer requirements into clear technical specifications for the tech team
• Hands-on implementation of low-code and automation solutions
• Close collaboration with product and development teams
• Provide structured customer feedback to drive software improvement
• Liaise with customers at project-manager and executive levels

Technical Customer Support – AI & Process Automation

• Du leitest Kundenprojekte von Kickoff bis Go-live und sorgst für klare nächste Schritte
• Du führst Kundenmeetings, Workshops und Anforderungsaufnahmen durch
• Du verstehst fachliche und technische Kundenfragen und beantwortest sie pragmatisch
• Du übersetzt Kundenanforderungen in klare Tickets, Specs und Prioritäten für das Dev-Team
• Du erstellst Projektpläne, koordinierst Timelines und hältst alle Stakeholder auf dem Laufenden
• Du konfigurierst und baust AI-Agenten, Workflows und Automationen für unsere Kunden
• Du begleitest Onboarding, Adoption und den laufenden Customer Success
• Du erkennst Risiken frühzeitig und sorgst dafür, dass Kunden langfristig erfolgreich bleiben
• Du sammelst Produktfeedback und bringst es strukturiert in Produkt und Entwicklung ein

• supports further development and improvement of Parqet’s import functionalities
• works on analyzing PDF and CSV documents from brokers
• submits users to ensure their transactions import smoothly into Parqet
• assists users with their issues in support
• actively communicates with the community via email to handle support requests effectively
• develops and maintains parsers for PDF and CSV documents from brokers
• structures and standardizes transaction data for import into Parqet
• collaborates closely with other developers, support, and product management to quickly implement requirements and feedback

Technical Customer Success jobs in Germany

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Customer Success Engineer

Technical Customer Success Manager

Technical Customer Success Manager – AI, Process Automation

Technical Customer Success Manager

Technical Customer Success Manager – AI, Prozessautomatisierung

Technical Customer Success Manager – Workload Automation ANOW!

Technical Customer Support – AI & Process Automation

Technical Customer Success Manager

Working Student – Customer Success Engineer