Technical Customer Success Manager – Workload Automation ANOW!

Beta Systems Software

Technical Customer Success Manager overseeing enterprise accounts, ensuring success with ANOW! Suite in workload automation initiatives.

Posted 6/16/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AirflowAWSAzureCloudDockerGoogle Cloud PlatformGrafanaKubernetes

About the role

Key responsibilities & impact

Primary technical and strategic point of contact for a defined portfolio of enterprise customers.
Build long-term, trusted relationships with customer stakeholders.
Successfully implement, drive adoption of, and continuously optimize ANOW! Automate and ANOW! Observe solutions.
Conduct regular service reviews, health checks, and strategic alignment meetings with customers.
Analyze customer environments to identify optimization opportunities, performance improvements, and risks.
Identify cross-sell and up-sell opportunities.
Translate customer feedback into concrete requirements for Product Management and Engineering.
Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction.
Support the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.

Requirements

What you’ll need

Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Several years of experience in customer support, customer success management, or a similar role in the enterprise software environment.
Basic knowledge of cloud platforms such as AWS, Azure, or GCP, and container technologies such as Docker, Kubernetes, EKS, GKS or AKS.
Solid understanding of IT architectures, particularly networks, servers, databases, and cloud computing.
Strong knowledge of IT security technologies as well as common security standards and best practices.
Ideally, technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations.
Experience with observability platforms such as Grafana, Dynatrace, Datadog, or comparable tools is an advantage.
Excellent written and verbal communication skills, strong presentation skills, and business-fluent German and English.
Strong analytical skills and a structured, solution-oriented mindset.
Team player with strong interpersonal skills, comfortable working cross-functionally.

Benefits

Comp & perks

Permanent employment contract and 30 days of vacation
Flexible working hours, option for remote work, and modern work equipment
Company pension plan with employer subsidy
Employer-funded accident and occupational disability insurance
Subsidy for a job ticket (commuter transit pass)
Subsidized bike leasing
Continuous training and development opportunities
Exclusive employee offers with special conditions on products and services from renowned manufacturers and brands
A pleasant, relaxed working atmosphere and an informal, first-name culture
Corporate health management (yoga and back-fitness classes, psychological and specialist medical services via doQtor)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud platformsAWSAzureGCPDockerKubernetesEKSGKSAKSIT security technologies

Soft Skills

communication skillspresentation skillsanalytical skillssolution-oriented mindsetinterpersonal skillsteam playerrelationship buildingcustomer success managementcollaborationcustomer feedback translation