Beta Systems Software

QA Automation Engineer

• Work closely with Sales Executives to understand customers' goals and challenges.
• Conduct product demonstrations, proofs of concept and technical workshops to showcase the features of ANOW! Automate and ANOW! Observe.
• Analyze and translate business and technical requirements into tailored solution concepts and implementation plans.
• Develop PoC use cases based on specific customer requirements.
• Participate in customer meetings to identify technical and business requirements early in the solution development process.
• Support the sales process, particularly by preparing responses to RFIs and RFPs.
• Ensure high customer satisfaction in close collaboration with Support, R&D, Product Management and Sales.
• Provide structured customer feedback to Sales and Product teams to continuously improve requirements and solutions.
• Continuously expand your knowledge of current IT trends such as DevOps, DataOps, SOAP, Observability, cloud technologies and AI.
• Monitor market developments, competitors and emerging technologies.

Senior Solution Engineer – Workload Automation

Technical Customer Success

• Primary technical and strategic point of contact for a defined portfolio of enterprise customers.
• Build long-term, trusted relationships with customer stakeholders.
• Successfully implement, drive adoption of, and continuously optimize ANOW! Automate and ANOW! Observe solutions.
• Conduct regular service reviews, health checks, and strategic alignment meetings with customers.
• Analyze customer environments to identify optimization opportunities, performance improvements, and risks.
• Identify cross-sell and up-sell opportunities.
• Translate customer feedback into concrete requirements for Product Management and Engineering.
• Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction.
• Support the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.

Senior Solution Engineer – Workload Automation

Technical Customer Success Manager – Workload Automation ANOW!