Customer Success Engineer

Streem Energy

Customer Success Engineer managing day-to-day client interactions and data quality in the German market at Streem. Building relationships and improving client engagement for renewable energy asset management.

Posted 7/24/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and technical skills to support clients in the renewable energy sector, ensuring customer satisfaction through effective communication and problem-solving in both English and German.

Highest-signal resume keywords

Customer SupportAnalytical SkillsData CollectionCommunication SkillsRenewable Energy Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTechnical SkillsProblem SolvingSaaS ExperienceEnergy Industry Knowledge

Soft Skills

Organisational SkillsTime ManagementAttention to Detail

Tools & Technologies

Data Collection Tools

Industry Keywords

Renewable EnergyGreen TransitionStakeholder EngagementClient Relationship Management

About the role

Key responsibilities & impact

Ensure customer satisfaction by providing excellent customer support before, during, and after the deployment of Streem Energy's solutions.
Be responsible for interactions with German stakeholders (eg meter operators, grids).
Answer clients requests in a timely and accurate manner, always looking for simple and automated solutions to complex problems.
Monitor the Streem data quality overall to detect potential bugs and issues.
Establish a deep understanding of our clients’ business objectives, requirements, and KPIs. Reports clients needs and product feedback to ensure continuous improvement of our service.
Act as a strategic partner to our clients, advising them on best practices and identifying opportunities to optimise their use of our solutions.

Requirements

What you’ll need

A previous experience as an analyst, consultant and/or customer support in the SaaS or energy industry would be appreciated.
Strong analytical and technical skills with an ability to define, analyse, challenge or be challenged on complex dataset.
Some knowledge of data collection and analysis tools are expected with a strong willingness to learn and improve in this area
Strong interest for the renewable energy market and the green transition (previous experience in the energy market would be a plus)
Excellent communication skills in both English and German, with a demonstrated ability to communicate with clients at all levels and to solve problems effectively.
Strong organisational and time management skills, with a keen attention to detail.

Benefits

Comp & perks

Flexible remote working to accommodate your schedule and personal requirements.
State-of-the-art tools and equipment, tailored to your working style and habits, so you can perform at your best.