Technical Account Manager

• Responsible for increasing Thryv’s penetration to the existing client base
• Increase client engagement with existing software clients
• Grow the SaaS client base through new sales
• Call on existing clients to nurture and grow relationships
• Identify and secure new SaaS clients by leveraging self-generated prospecting
• Execute all defined operational processes and requirements with excellence
• Participate in sales meetings, call calibrations, and training as needed

Outside Software Account Representative

• Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion
• Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership
• Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities
• Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements
• Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings
• Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives
• Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits
• Lead pricing strategy as well as margin management for assigned accounts
• Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms
• Support sales and operational planning (S&OP) through accurate forecasting and demand insights
• Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements
• Ensure disciplined management of AR/DSO and working capital objectives
• Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies
• Champion internal communication to ensure flawless execution of customer programs from development through commercialization
• Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes
• Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation
• Promote a continuous improvement mindset focused on operational optimization and customer success

• Responsible for increasing Thryv’s penetration to the existing client base
• Increase client engagement with existing software clients
• Grow the SaaS client base through new sales
• Contact assigned clients and present opportunities for additional sales
• Nurture and grow relationships while identifying new client opportunities
• Participate in sales meetings, call calibrations, and training as needed

Software Account Representative

• Responsible for increasing Thryv’s penetration to the existing client base
• Increase client engagement with existing software clients
• Grow the SaaS client base through new sales
• Call on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota
• Engage with clients face-to-face approximately 25% of the time.
• Present opportunities for additional sales and/or extended usage based on client needs
• Identify and secure new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs
• Execute all defined operational processes and requirements with excellence.

• This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales.
• This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota.
• Engages with clients face-to-face approximately 25% of the time.
• Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
• Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
• Executes all defined operational processes and requirements with excellence.

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Senior Technical Account Manager

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Technical Account Manager – Ansible

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
• Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

Account Manager

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
• Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
• Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer.
• Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment.
• Educate customers on new features and best practices to drive optimal product adoption and usage.
• Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).
• Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer.
• Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.
• Provide regular feedback from the customer to the Portfolio Management and Research & Development teams.
• Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.

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