Technical Account Manager – Midwest

DuBois Chemicals, Inc.

Technical Account Manager responsible for customer accounts in Paper and Pulp sector. Bridging customer operational challenges with technical solutions to enhance service and support.

Posted 5/28/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer.
Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment.
Educate customers on new features and best practices to drive optimal product adoption and usage.
Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).
Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer.
Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.
Provide regular feedback from the customer to the Portfolio Management and Research & Development teams.
Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.

Requirements

What you’ll need

10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required.
Excellent customer service skills to build and maintain positive customer relationships.
Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.
Document and communicate service findings for every customer visit within CRM.
Goal oriented and initiative-taking approach to seeking new business.
Critical thinking and problem-solving skills with attention to detail.
Proficient in performing technical/mechanical on-site testing.
Excellent communication (oral, written) and presentation skills.
Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools.
Ability to work independently with minimal supervision.
Ability to travel up to 25% including overnight travel.

Benefits

Comp & perks

health insurance
dental insurance
vision insurance
life insurance
401k with company match
paid holidays
vacation time
income protection plans

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportaccount managementon-site testingproduct knowledgeproblem-solvingcritical thinkingcustomer service

Soft Skills

relationship buildingcommunicationpresentationgoal orientedinitiative takingattention to detail