Technical Account Manager

• Support and grow frontier AI partnerships: Build and manage relationships with AI model providers, AI-native startups, and emerging frontier labs. Support partnership efforts that position Tanium’s endpoint intelligence as a valuable enterprise data layer for AI agents, autonomous security workflows, and next-generation IT operations use cases.
• Evaluate and prioritize strategic opportunities: Conduct market research, partner landscaping, and opportunity analysis to identify high-potential AI, OEM, and adjacent ecosystem partnerships. Build quantitative models and business cases to help evaluate partner fit, commercial potential, customer impact, and strategic value.
• Develop joint solutions and GTM initiatives: Work closely with partners to define mutual goals and co-create joint solutions. Support go-to-market plans such as product integrations, co-marketing programs, co-sell motions, sales plays, and field enablement that generate pipeline and drive new revenue for both Tanium and its partners.
• Support OEM and technology partnership execution: Help identify, structure, and advance OEM or technology licensing opportunities that extend Tanium’s reach through third-party platforms, particularly across SIEM, SOAR, ITAM, ITSM, AI ops, and adjacent enterprise software categories.
• Cross-functional collaboration: Coordinate with internal teams — including Product, Engineering, Sales, Marketing, Legal, Finance, and Enablement — to ensure successful evaluation, development, launch, and ongoing support of partner initiatives.
• Champion partners internally: Serve as an advocate for strategic partners within Tanium. Educate and enable internal stakeholders on each partner’s value proposition, partnership goals, and how to leverage partnerships to better serve customers.
• Drive accountability and reporting: Track and analyze key partnership metrics, including partner-sourced pipeline, influenced revenue, integration adoption, partner engagement, and milestone progress. Use data-driven insights to refine partnership strategies and demonstrate the value of strategic partnerships.
• Support adjacency expansion and M&A exploration: Contribute to market landscaping across adjacent industries such as OT/ICS security, healthcare IT, industrial IoT, government technology, and AI infrastructure. Help build target lists, partner profiles, and early business cases for strategic integrations, partnerships, or potential acquisition opportunities.
• Strategy and industry engagement: Stay informed on AI, cybersecurity, enterprise software, and partner ecosystem trends. Represent Tanium and its strategic partnerships at industry events, partner meetings, webinars, or executive briefings as needed. Some travel may be required.

Manager, Technical Partnerships, Business Development

• Lead the end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions.
• Build and maintain strong, consultative client relationships to align technical implementation with business objectives.
• Design and execute strategic implementation plans tailored to client goals.
• Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms.
• Troubleshoot integration challenges and deliver scalable solutions to drive platform value.
• Track customer adoption metrics and usage patterns to identify optimization opportunities.
• Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs.
• Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy.
• Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments.
• Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps.
• Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success.
• Translate customer feedback into actionable insights for product development and roadmap planning.
• Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows.
• Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences.
• Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment.
• Support LiveRamp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events.

• Independently provide ongoing and proactive technical leadership and support to Proofpoint’s strategic customers with little direction
• Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
• Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
• Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items
• Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action
• Develop deep understanding of customer’s business and operational needs
• Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management
• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions
• Provide proactive recommendations that support the customer's requirements, roadmap and ongoing technical needs
• Identify and prioritize short term and long-term goals
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
• Use independent judgment within broad parameters
• Designs and implements solutions to complex problems

• Build and maintain partnerships for data exchange.
• Coordinate data exchange specifications, updates Master Data, and resolves daily data exchange issues.
• Work strategically with the team (including account management, clinical, and data analytics) to ensure client satisfaction and service delivery.
• Act as a contact via telephone and email for clients to address questions or issues on an ongoing basis.
• Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development with existing and new data exchanges.
• Coordinate and participate in client meetings such as introductory, kick-off, maintenance, and closing meetings.
• Maintain proficiency in CRM and all aspects of proprietary software used for claims adjudication.
• Provide reporting to clients, brokers, and TPAs as needed.
• Ensure CRM data input is accurate and complete and suggest additional data points to capture using CRM or other reporting databases.
• Coordinate aspects of new account meetings including document preparation and reporting.
• Prepare client support documents as needed.
• Execute the onboarding process involving TPAs, brokers, and 3rd party vendor accounts.
• Review data exchange specifications suggested by partners and have a solid understanding of TrueScripts Standard Specifications for comparisons.
• Recommend TrueScripts standards where applicable.
• Review inbound and outbound client files for accuracy and map those files to standard systems for proper data loading into the claims adjudicator.
• Analyze, design, and develop specifications for enhancements and extensions with application interfaces and maps.
• Ensure proper configuration and setup of data that support file transfer between internal and external trading partners.
• Coordinate trading partner implementations and conduct testing.
• Document processes, data flow, file specifications, and mapping using standard formats.

• Own the post-sales support experience for Cloudflare’s largest Enterprise customers, ensuring smooth operations and proactive technical guidance.
• Manage support interactions, troubleshoot issues, drive escalations, and advocate for customer needs.
• Act as an architectural governance partner, continuously mapping customer environments against industry best practices and Cloudflare's Well-Architected framework.
• Proactively identify security gaps, single points of failure, and performance bottlenecks to prevent incidents.
• Work closely with Customer Success, Account Teams, Product, Engineering, and Customer Support to align technical solutions with customer roadmaps.
• Focus on optimizing customer Cloudflare configurations for reliability and security of network infrastructure.

Senior Technical Account Manager

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

• Serve as the primary technical point of contact and strategic advisor for enterprise customers, aligning their technical strategy with overarching business goals
• Partner closely with the enterprise account team as a technical SME to identify, support, and drive upsell, cross-sell, and renewal opportunities
• Serve as the customer's expert advisor on configuring Agentic solutions within and alongside Docusign IAM
• Ensure customer technical stakeholders possess the expertise and change management strategies required to successfully adopt existing, new, and evolving product functionality
• Act as a strategic liaison to advocate for customer product needs, providing visibility into the Docusign product roadmap and matching future capabilities to customer use cases
• Synthesize system telemetry, ticket trends, and operational data, applying predictive models to convert isolated symptoms and systemic risk patterns into formalized success programs that safeguard customer value and renewal cycles
• Proactively evaluate and develop optimization plans for third-party and custom API integration
• Maintain comprehensive, data-informed technical customer profiles to track architectural health, integration points, and overall supportability
• Provide authoritative leadership during critical service disruptions, coordinating internal technical teams, facilitating rapid resolution, and overseeing post-incident improvement plans
• Provide high-touch, consolidated risk management during high-stakes customer windows, inclusive of onboarding, live cutovers, major migrations and renewal windows
• Participate in strategic internal projects under general supervision to enhance the frameworks, tools, and efficiencies of the global TAM organization
• Maintain flexibility for occasional "off-hours" commitments, including customer Go-Live support, critical all-hands initiatives, and participation in a rotational on-call shift
• Travel as necessary to deepen client relationships (approx 20%)

Senior Technical Account Manager, TAM

• Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
• Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
• Manage and maintain DigitalOcean’s key accounts.
• Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
• Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
• Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
• Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
• Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
• Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
• Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
• Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
• Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
• Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
• Identify opportunities for upselling or expansion based on customer needs and usage patterns.
• Monitor and report on account health, usage metrics, and support trends.

• Guide customers through onboarding and implementation by coordinating with delivery teams.
• Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.
• Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.
• Knowledgeable of key product use cases and expected outcomes to guide customers toward best-practice adoption.
• Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.
• Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value).
• Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment.

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