Senior Technical Account Manager

DigitalOcean

Senior Technical Account Manager at DigitalOcean focusing on building relationships with key business customers. Ensuring clients maximize the value of their cloud infrastructure and providing technical guidance.

Posted 6/11/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $140,800 - $176,000 per yearWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDistributed SystemsDockerGoGoogle Cloud PlatformLinuxPythonSQLTerraform

About the role

Key responsibilities & impact

Develop and maintain deep expertise in the DigitalOcean product portfolio and the evolving cloud ecosystem.
Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.
Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.
Manage and maintain DigitalOcean’s key accounts.
Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
Conduct QBRs with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with DigitalOcean’s strategic goals.
Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
Deliver compelling presentations to articulate the benefits and functionality of DigitalOcean’s offerings to customers.
Develop tools and scripts to streamline DigitalOcean’s technical engagements, improving the efficiency of the Technical Account Management functions.

Requirements

What you’ll need

Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
Proven track record of successfully troubleshooting technical problems.
Familiarity with version control (e.g., Git), SQL and basic database administration, CI/CD tools, and AI/ML infrastructure principles.

Benefits

Comp & perks

Employee Assistance Program
Local Employee Meetups
Flexible time off policy
Reimbursement for relevant conferences, training, and education
Access to LinkedIn Learning's 10,000+ courses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud infrastructureLinuxdistributed systemsautomationPythonGoprovisioning strategiesdeployment strategiestroubleshootingSQL

Soft Skills

communicationcustomer engagementproblem-solvingcollaborationpresentation skillsstrategic alignmentcustomer advocacytechnical consultationdata-driven decision makingrisk identification