Technical Account Manager

• You take overall coordination responsibility for all technical matters related to the setups operated for your customers
• You act as the indispensable link between customers, our operations teams and IT Service Management
• You review change requests and verify that technical documentation is up to date and complete
• You advise your customers on the development of their IT landscape with a focus on innovation and efficiency improvements
• You lead Technical Review Meetings and Change Advisory Boards and support operational risk and information security management
• In critical incidents you serve as an escalation point and help identify and implement sustainable solutions

Operations Manager – Technical Account Manager

• Respond promptly and effectively to customer inquiries, providing technical support.
• Utilize your technical knowledge to troubleshoot issues, offer solutions, and provide recommendations to customers by deep-diving into our product and business.
• Collect and forward customer feedback, requirements, and technical issues to the appropriate internal teams, facilitating timely resolutions.
• Build strong relationships with customers and partners, understanding their needs.
• Identify areas for process improvement and collaborate with internal teams to implement solutions that enhance customer satisfaction and efficiency.
• Maintain records of customer interactions, technical issues, and resolutions.

Senior Technical Account Manager

• Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
• Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
• Tracking and coordinating technology deployments with our customers and partners on a global scale
• Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
• Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

Technical Account Manager, Europe

• Conduct the technical operations for our clients;
• Coordination of all technical issues with regards to online campaign launching and running process;
• Support technical integration between rtb.com and client’s e-commerce platform;
• Work closely with sales teams to deliver high standards of customer service;
• Monitor and analyze the effectiveness of online campaigns;
• Propose optimization solutions for processes in order to achieve both internal and external goals.

• Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
• Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
• Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
• Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
• Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
• Measure customers’ achievement of these key performance indicators and report those both internally and externally.
• Identify and address technical issues to ensure high levels of customer satisfaction.
• Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
• Advocate for customer needs across various departments (product management, support, ...).
• Offer insights regarding the availability of new features in Wiz.
• Program manage account escalations effectively.
• Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
• Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
• Maintain up-to-date functional and technical knowledge of the Wiz platform.
• Continuously monitor news related to new & emerging cloud security threats.
• Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

Technical Account Manager, German speaking

• Respond promptly and effectively to customer inquiries, providing technical support.
• Use your technical expertise to troubleshoot issues, propose solutions, and make recommendations by deeply understanding our product and customers’ businesses.
• Gather and forward customer feedback, feature requests, and technical issues to the relevant internal teams to ensure timely resolution.
• Build and maintain strong relationships with customers and partners, gaining a thorough understanding of their needs.
• Identify opportunities to improve processes and work with internal teams to implement solutions that increase customer satisfaction and operational efficiency — for example, refining how requirements are collected and inquiries are handled.
• Maintain accurate records of customer interactions, technical issues, and resolutions.

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Operations Manager – Technical Account Manager

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