Technical Account Manager

• Strategic account development: Manage international medical device manufacturers and market authorization holders long-term and continuously grow existing partnerships.
• Business development: Acquire new MedTech OEMs and market authorization holders as long-term development partners.
• Market development: Identify new projects at medical device manufacturers and unlock potential for high-precision components and assemblies.
• Negotiation: Confidently negotiate prices, terms and delivery models with international business partners.
• Project coordination: Work closely with engineering, manufacturing, quality assurance and project management to successfully transition development projects into series production.
• Project costing: Collaborate with engineering and manufacturing to develop technically and economically optimal solutions for customer-specific precision components.
• Project management: Support complex customer projects from inquiry through prototypes and pre-series to successful series production.
• Escalation management: Professionally resolve challenges and complaints to secure long-term customer relationships.

Technical Key Account Manager, Medical Technology

• Provide high-quality support to customers who use IDEXX analyzers for laboratory diagnostics
• Ensure a smooth experience when troubleshooting hardware and software issues
• Provide technical and handling support for analyzers
• Coordinate equipment installations
• Assist with hardware and integration issues
• Work closely with internal teams to resolve customer inquiries effectively
• Guide customers through troubleshooting and offer practical tips

Technical Customer Advisor

• Du bietest den tierärztlichen Praxisteams technischen und Handling-Support für ihre Analysegeräte für die Labordiagnostik.
• Du koordinierst Installationen von Geräten mit internen und externen Ansprechpartnern und hilfst bei der Behebung von Hardware- sowie Integrationsproblemen.
• Du arbeitest eng mit internen Teams zusammen, um Kundenfragen und -herausforderungen effizient zu lösen.
• Du führst Kund*innen durch Fehlerbehebungen und gibts praktische Tipps und Ratschläge zur Handhabung und Instandhaltung von Geräten.

Technischer Kundenberater

• Act as the primary technical point of contact for strategic enterprise customers.
• Define and execute technical success plans and service delivery strategies.
• Identify, assess, and mitigate technical, architectural, and operational risks.
• Lead governance, alignment, and communication across customer and internal stakeholders.
• Conduct regular executive-level service reviews and performance discussions.
• Collaborate with internal teams including Engineering, Product, Support, Consulting, and Managed Services.
• Support complex, multi-stream delivery environments within a matrix organization.
• Provide architectural guidance for large-scale enterprise platform implementations.
• Drive adoption, scalability, performance, and operational excellence of customer solutions.
• Gather customer insights and feed them into internal improvement and product cycles.
• Ensure alignment between technical execution and business outcomes across engagements.

Technical Account Manager – Enterprise Customer Success

• Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering.
• Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution.
• Deliver regular technical health checks, roadmap sessions, and executive business reviews.
• Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering).
• Monitor account health and usage to identify growth and retention opportunities.
• Contribute to the evolution of the Premium Support offering and TAM delivery model globally.
• Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region.
• Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively.
• Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices.
• Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition.
• Collaborate with SIs and VARs to support co-selling opportunities.
• Keep partners up to date with the latest Megaport service offerings and solution capabilities.
• Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives.

• You take overall coordination responsibility for all technical matters related to the setups operated for your customers
• You act as the indispensable link between customers, our operations teams and IT Service Management
• You review change requests and verify that technical documentation is up to date and complete
• You advise your customers on the development of their IT landscape with a focus on innovation and efficiency improvements
• You lead Technical Review Meetings and Change Advisory Boards and support operational risk and information security management
• In critical incidents you serve as an escalation point and help identify and implement sustainable solutions

Operations Manager – Technical Account Manager

• Respond promptly and effectively to customer inquiries, providing technical support.
• Utilize your technical knowledge to troubleshoot issues, offer solutions, and provide recommendations to customers by deep-diving into our product and business.
• Collect and forward customer feedback, requirements, and technical issues to the appropriate internal teams, facilitating timely resolutions.
• Build strong relationships with customers and partners, understanding their needs.
• Identify areas for process improvement and collaborate with internal teams to implement solutions that enhance customer satisfaction and efficiency.
• Maintain records of customer interactions, technical issues, and resolutions.

Technical Account Manager jobs in Germany

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