Senior Technical Account Manager

justtrack

Technical Account Manager at justtrack serving as the bridge between customers and internal teams. Focusing on troubleshooting, optimizing processes, and ensuring customer success with our SaaS product.

Posted 5/29/2026full-timeHamburg • 🇩🇪 GermanySeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Respond promptly and effectively to customer inquiries, providing technical support.
Utilize your technical knowledge to troubleshoot issues, offer solutions, and provide recommendations to customers by deep-diving into our product and business.
Collect and forward customer feedback, requirements, and technical issues to the appropriate internal teams, facilitating timely resolutions.
Build strong relationships with customers and partners, understanding their needs.
Identify areas for process improvement and collaborate with internal teams to implement solutions that enhance customer satisfaction and efficiency.
Maintain records of customer interactions, technical issues, and resolutions.

Requirements

What you’ll need

You bring at least 2 years of professional experience in Customer Support or Account Management.
You have experience in working with APIs, databases, and ideally SDKs and logging tools (e.g. Kibana) as well as SQL knowledge.
You are capable of managing multiple tasks and prioritizing effectively in a fast-paced environment.
You have strong communication and interpersonal skills that help you understand and manage stakeholder needs as well as maintain sustainable, robust relationships.
You are comfortable with working in an international working environment, and your English skills are excellent, both written and spoken.
If you have worked with SaaS/B2B products in the past or know about mobile marketing and analytics (e.g., tracking, attribution), it is a plus. Alternatively, a strong willingness to dive deep into Adtech is highly valued.

Benefits

Comp & perks

Invest in Your Future: Regular feedback and our development program support your growth, helping you expand your skill set and achieve your career goals.
Easy Arrival to justtrack: From signing to settling in Hamburg, we’ve got you covered. Need a visa? No problem. Ready to build your new life and career at justtrack in Hamburg? We support every ambition—from learning German to a relocation bonus that helps you settle in and make Hamburg feel like home.
Live Your Best Life, at Work and Beyond: We work in a hybrid setup with 3 core office days, plus flexible working hours. Enjoy 30 vacation days, 3 weeks of remote work per year, and free access to an in-house gym with lots of different fitness classes and mental health support through our Employee Assistance Program (EAP).
Thrive Where You Work: Enjoy the Alster Lake view from our central office with top-notch equipment, fun open spaces, and a large variety of snacks and drinks.
Join the Community! Participate in regular team and company events, including hackathons and social gatherings. We work together, and we celebrate together, too.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

APIsdatabasesSDKslogging toolsKibanaSQLcustomer supportaccount managementSaaSB2B

Soft Skills

communicationinterpersonal skillsstakeholder managementrelationship buildingtask managementprioritizationproblem-solvingcollaborationcustomer satisfactionprocess improvement