justtrack

Technical Account Manager

• Respond promptly and effectively to customer inquiries, providing technical support.
• Utilize your technical knowledge to troubleshoot issues, offer solutions, and provide recommendations to customers by deep-diving into our product and business.
• Collect and forward customer feedback, requirements, and technical issues to the appropriate internal teams, facilitating timely resolutions.
• Build strong relationships with customers and partners, understanding their needs.
• Identify areas for process improvement and collaborate with internal teams to implement solutions that enhance customer satisfaction and efficiency.
• Maintain records of customer interactions, technical issues, and resolutions.

Senior Technical Account Manager