Technical Account Manager – Enterprise Customer Success

Infotree Global Solutions

Senior Technical Account Manager ensuring the technical success of strategic enterprise customers in complex environments. Collaborating across teams to integrate and scale digital platforms.

Posted 6/25/2026full-timeMunich • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary technical point of contact for strategic enterprise customers.
Define and execute technical success plans and service delivery strategies.
Identify, assess, and mitigate technical, architectural, and operational risks.
Lead governance, alignment, and communication across customer and internal stakeholders.
Conduct regular executive-level service reviews and performance discussions.
Collaborate with internal teams including Engineering, Product, Support, Consulting, and Managed Services.
Support complex, multi-stream delivery environments within a matrix organization.
Provide architectural guidance for large-scale enterprise platform implementations.
Drive adoption, scalability, performance, and operational excellence of customer solutions.
Gather customer insights and feed them into internal improvement and product cycles.
Ensure alignment between technical execution and business outcomes across engagements.

Requirements

What you’ll need

Bachelor’s degree in a technical or related field, or equivalent practical experience.
Several years of experience in a senior customer-facing technical role (e.g., Technical Account Manager, Solution Architect, Customer Success, Technical Consulting).
Strong background in enterprise software, SaaS, or complex digital platform environments.
Experience working with large-scale, distributed technology ecosystems.
Proven ability to engage and influence executive stakeholders (VP and C-level).
Excellent communication, presentation, and facilitation skills.
Strong analytical and problem-solving skills in complex environments.
Ability to operate effectively in highly matrixed organizations.
Experience with digital platforms involving analytics, content, data, or marketing technologies is a plus.
Strong understanding of system integration, scalability, and architecture principles.

Benefits

Comp & perks

A strategic, high-impact role in a global enterprise environment.
Close collaboration with senior technical and business stakeholders.
Exposure to complex digital platform ecosystems and large-scale architectures.
Strong cross-functional cooperation across global expert teams.
An international, dynamic, and innovation-driven working environment.
Opportunity to influence technical strategy and customer success outcomes.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical success plansservice delivery strategiesarchitectural guidancesystem integrationscalabilityperformanceoperational excellenceanalytics technologiescontent technologiesdata technologies

Soft Skills

communication skillspresentation skillsfacilitation skillsanalytical skillsproblem-solving skillsinfluencing skillscollaborationgovernancealignmentcustomer insights

Certifications

Bachelor’s degree in technical fieldequivalent practical experience