Team Lead

• Oversee Relationship Managers and ensure adherence to corporate policy
• Provide credit and underwriting review and over-limit credit approval
• Support and direct cross-selling efforts
• Solicit participations in clients' public debt issuance when permitted by credit ratings
• Manage the sales process in a specific geographic marketing area
• Maintain primary relationship contact for an existing customer portfolio
• Facilitate cross-selling of the bank's services and primary banking relationships
• Provide outstanding customer service
• Meet or exceed compensation-plan goals
• Monitor customer performance, abilities, industry, documentation and reporting to assess loan risk
• Participate in community affairs and projects promoting the bank
• Provide employee feedback, development opportunities, talent-pool development, succession planning, recognition and rewards
• Identify, assess, manage, monitor and report risks within the Bank's risk appetite

Middle Market Team Lead overseeing commercial banking relationships and credit underwriting for Fifth Third Bank

Middle Market Team Lead

Middle Market Team Lead overseeing commercial banking relationships, credit underwriting and loan risk for Fifth Third Bank. Managing sales, cross-selling and employee development.

• Supervise multiple teams of disability claims examiners and technical staff
• Monitor colleagues’ workloads and individual claim activities
• Provide training and technical/jurisdictional direction on claims adjudication reports
• Identify trends, problems, and issues and advise management on recommended actions
• Inform management of procedures and continuous process improvement ideas
• Coordinate office projects with management
• Compile, review, and analyze management reports and take appropriate action
• Perform quality reviews on claims
• Act as second-level appeal for client and claimant issues and implement final dispositions
• Review reserve amounts on high-cost and over-authority claims
• Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims
• Maintain client contact, make claim-status recommendations, and provide written claim resumes
• Ensure direct reports are properly licensed and claims files are correctly coded and documented
• Administer personnel policies, interview and hire colleagues, establish development plans, conduct performance discussions, and provide leadership and motivation
• Support the organization’s quality programs and perform other assigned duties

Workforce Absence Team Lead supervising disability claims operations at Sedgwick, a risk and claims administration provider

Workforce Absence Team Lead

Workforce Absence Team Lead supervising disability claims teams at Sedgwick, a risk and claims administration provider.
Managing adjudication quality, appeals, reserves, client relationships, and colleague performance.

• Support the day-to-day operations of a dedicated account and client program to ensure ADTRAV is meeting the service levels expected of our client.
• Act as a subject matter expert and assist agents with questions or issues, being a first level support for agents on applications, processes, procedures, and policies.
• Escalate issues to management as needed.
• Assist with onboarding, implementation, meeting launch, servicing and offboarding of group air programs for the client.
• Create and coordinate support tickets with internal departments requesting systems be configured according to meeting parameters and to support meeting and client requirements.
• Manage meetings and groups via the GDS and internal systems.
• Conduct quality assurance reviews on meetings reservations and travel records, prior to meeting launch, and provide information to management.
• Coordinate with internal teams to ensure deadlines are met and regular updates are communicated with the client.
• Ensure all department and group processes are properly documented, communicated, and trained on.
• Review meeting parameters and ensure proper setup/configuration within ADTRAV systems.
• Assist with monitoring phone and email queues to ensure that service levels and response time requirements are met.
• Escalate concerns to management.
• Assign and coordinate work of agents as needed to support operational demands and client deadlines.
• Assist with agent ticketing and ensure reservations are processed accurately and timely.
• Book, ticket, modify, and manage air travel arrangements for group programs of varying sizes.
• Organize manifests, reporting, traveler updates, schedule changes, and travel documentation.
• Be responsive to travelers and clients throughout the booking process.
• Serve as a liaison between the client, travelers, agents, and internal departments.
• Assist management with airline contracts, group blocks, attrition management, and utilization tracking.
• Follow up with the client regarding travel plans and program requirements.
• Create, maintain, and distribute operational, KPI, SLA and client reports for management and client contacts.
• Research customer service issues and reservations records to provide information and resolution recommendations to management.
• Identify process improvements, workflow efficiencies and training opportunities and provide recommendations to management.
• Maintain job aids, procedures, training materials, and other documentation on the account and processes.
• Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs, response times, meeting set up timelines), including maintaining consistent attendance and adherence to the schedule.
• Document all information in the CRM and other tools as required.
• Utilize various applications, including GDS, online booking tools, Smartsheet, Confluence, Jira, CRMs, and various internal applications.
• Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
• Provide excellent customer service in every interaction with travelers and the client.
• Show empathy and be able to identify and solve issues.
• Communicate effectively with other agents and employees to solve problems, gather information, and service travelers and the client.
• Become knowledgeable in ADTRAV's industry and customer base.
• Participate in ongoing training to continuously build and maintain knowledge and skills in the industry and with the account.
• Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
• Adhere to company policies and procedures.
• Other duties as assigned.

Group Air Coordinator supporting dedicated client air travel needs

Group Air Coordinator – Dedicated, Team Lead

Group Air Coordinator supporting dedicated client air travel needs at ADTRAV Travel Management. Leading operations and ensuring exceptional service for group air programs.

• Provide day-to-day guidance, support, and direction to members of the Education Services team.
• Assist with prioritizing team activities, including course development, enrollments, support tickets, communications, and training delivery.
• Serve as an escalation point for operational questions, customer education issues, and internal requests.
• Support onboarding, knowledge sharing, and process consistency across the team.
• Foster a collaborative, accountable, and customer-focused team environment.
• Coordinate training schedules, course availability, enrollments, and learner access through Rhapsody’s learning platforms.
• Support the delivery and administration of instructor-led, self-paced, and certification-based training programs.
• Ensure courses, learning paths, training environments, and supporting materials are accurate, current, and ready for learners.
• Assist with planning and execution of education-related initiatives, including conference training.
• Partner with curriculum developers, instructors, and subject matter experts to support course development, maintenance, and updates.
• Identify opportunities to improve course content, learner experience, and operational efficiency.
• Monitor and report on key Education Services metrics, including enrollments, completions, customer satisfaction, support ticket resolution, and certification activity.
• Use customer feedback and operational data to identify trends, risks, and improvement opportunities.
• Recommend and support process improvements that increase efficiency, consistency, quality, and customer satisfaction.

Team Lead for Education Services at Rhapsody Healthcare

Lead, Education Services

Team Lead for Education Services at Rhapsody Healthcare providing operational guidance. Overseeing training programs and collaborating with cross-functional teams to enhance customer education support.

• Lead a team of 4-7 Claims Processors and Senior Claims Processors, providing ongoing support, answering questions, and offering guidance in handling complex or escalated cases.
• Oversee daily claims processing tasks, ensuring timely and accurate handling of member claims, reviewing medical invoices, and processing payments in alignment with company guidelines and deadlines.
• Serve as the primary point of contact for escalated issues, working closely with members and providers to resolve disputes or sensitive cases.
• Assist in training new and junior staff members, providing coaching and feedback to help them grow and improve their performance.
• Work closely with Management to monitor department performance, track KPIs, and implement process improvements as needed.
• Coordinate with various departments to enhance the claims processing experience for members and ensure a seamless workflow.
• Identify inefficiencies within the team and recommend automation, system enhancements, or procedural changes to optimize claims processing.
• Ensure compliance with internal and external policies by maintaining accurate member records in the CRM system and conducting periodic audits of claims processed by the team.
• Handle direct communication with members, ensuring queries and escalations are managed with professionalism, empathy, and accuracy.

Claims Team Lead managing a claims processing team in a healthcare administration firm

Claims Team Lead

Claims Team Lead overseeing claims processing operations and leading a team in healthcare administration. Driving continuous improvements while ensuring timely and accurate handling of member claims.

• Champion Product Quality for all Construction Autonomy NPI programs
• Drive Efficiency initiatives to reduce reliance on machines for Development and Validation efforts – specifically in the areas of AI-based product validation, virtual product development (VPD) and hardware-in-the-loop (HIL).
• Lead NPI Product Quality swim lane activities including Validation planning and status reporting.
• Manage priorities for integration & validation team members – from setting major release strategy down to day-to-day coordination in daily huddles.
• Lead coordination of Defect / Issue management.
• Lead a culture of continuous improvement through issue retrospectives.

Senior Autonomy Project Team Lead at Caterpillar focusing on Autonomous Solutions.

Senior Autonomy Project Team Lead

Senior Autonomy Project Team Lead at Caterpillar leading validation of AI-powered autonomous solutions for construction industries. Ensuring product quality and efficiency in development and integration.

• Lead, mentor, and coach a team of customer support representatives, providing guidance and support to ensure optimal performance outcomes.
• Conduct regular team meetings and provide ongoing training and development opportunities to enhance skills and knowledge.
• Ensure that all customer inquiries, concerns, and complaints are addressed promptly and effectively, maintaining the highest levels of customer satisfaction.
• Develop and optimize customer service processes and workflows to improve efficiency and productivity.
• Analyze metrics and KPIs, such as response times, first contact resolution, and customer satisfaction scores, and take necessary actions to meet or exceed targets.
• Prepare regular reports on customer service performance, including key metrics, trends, and customer feedback, and present findings to management.
• Identify areas for improvement and implement strategies to enhance customer service operations based on data-driven insights.
• Handle employee issues, including performance concerns, conflict resolution, and disciplinary actions when necessary.

Team Lead for Customer Support at Crescendo

Healthcare Team Lead – Temporary

Team Lead for Customer Support at Crescendo empowering representatives to ensure excellent customer experience. Leading training, analyzing performance metrics, and optimizing customer service operations.

• Supervise and manage team.
• A liaison between direct customers.
• Manage and track team performance and target KPI’s.
• Broker Freight.
• Sales Bid on current and potential business.

Team Lead optimizing logistics operations at Perfect Freight Source LLC

Logistics Team Lead

Team Lead optimizing logistics operations at Perfect Freight Source LLC. Seeking experienced individuals to manage teams and ensure operational efficiency with legal compliance.

• Provide leadership, guidance, and coaching to the travel and expense team members
• Assign and prioritize tasks to ensure timely and accurate processing of expense reports
• Handle escalations and resolve issues effectively, professionally in a timely manner
• Serve as the primary point of contact for escalated travel and expense-related inquiries
• Meet team Service Level Agreements (SLAs) and goals
• Foster a positive and motivating work environment, encouraging staff to meet and exceed performance targets
• Collaborates with other team leads to align resources where they are most needed
• Provide training and guidance for employees on travel and expense policies and system usage as required
• Identify training needs and work with management to develop and implement training programs for the team
• Evaluate current travel and expense processes and identify opportunities for efficiencies and enhancements
• Performs additional responsibilities and tasks assigned to support the overall objectives of the team/department

Team Lead providing leadership for travel and expense management

Team Lead providing leadership and coaching to the travel and expense team. Overseeing expense processing and training while fostering a positive work environment for the team.

• Operate MHEs for moving, locating, and counting
• Assist supervisor with compliance and inventory
• Oversee inventory staff
• Analyze daily cycle counts
• Generate monthly data from WMS reports
• Perform audits and corrections

Team Lead managing inventory operations in logistics facility

Team Lead, Inventory

Team Lead overseeing inventory operations in logistics facility. Operating MHEs and assisting with compliance and inventory management in a warehouse environment.

Senior Autonomy Project Team Lead at Caterpillar delivering AI-powered autonomous solutions

Senior Autonomy Project Lead

Senior Autonomy Project Team Lead at Caterpillar focusing on AI-powered solutions in construction. Leading validation initiatives and ensuring quality in product development.

• Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software
• Intercept and triage complex compliance tickets to significantly reduce Engineering escalations
• Manage, mentor, and train frontline FTZ Support Agents
• Partner closely with FTZ Product and Engineering leadership
• Serve as the senior technical point of contact for Top FTZ enterprise accounts

FTZ Support Team Lead for QAD's FTZ software specializing in compliance

FTZ Support Team Lead

FTZ Support Team Lead for QAD's FTZ software providing escalation support and team leadership. Overseeing compliance issues and managing client interactions within the supply chain.

• Provides day-to-day guidance, mentoring, and support to the Anesthesia Registration team.
• Assists the team in resolving complex patient issues and escalations, identifies trends, and ensures timely and effective resolutions.
• Recommends and coordinates training opportunities to enhance team member skills and knowledge.
• Identifies process improvement opportunities and participates in operational initiatives.
• Registers patients in the practice management system with accurate, complete demographics.
• Verifies eligibility status for patients with upcoming procedures.
• Creates an estimate of expected anesthesia costs based on the procedure, duration, and insurance.
• Counsels patients regarding their financial responsibility and insurance benefits.
• Collects patient responsibility, record and then safeguards appropriately.
• Answers incoming and makes outbound calls to support patient estimates.
• Whenever possible, resolves questions directly so that patient receives prompt satisfaction.
• Responds promptly to all inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem.
• Researches/audits patient accounts and merges duplicate accounts.
• Researches/audits patient accounts for refunds, adjustments, and money moves.
• Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures.
• Attends in-service training to improve skills and to keep abreast of changes.
• Documents all actions in the system notes.
• Demonstrates a positive attitude and serves others with personal service 100% of the time.

Team Leader overseeing Anesthesia Registration and managing patient demographics

Registration Specialist Team Lead

Team Leader overseeing Anesthesia Registration and managing patient demographics, guiding the team in resolving patient issues and educating on financial responsibilities in a healthcare setting.

• Lead, mentor, and develop a team of 10–15 field service engineers and specialists.
• Foster a culture of accountability, continuous improvement, and knowledge sharing.
• Act as the technical and operational authority for complex MV drive and synchronous condenser projects
• Take direct leadership on critical site activities, including commissioning, troubleshooting, and escalation management
• Champion and enforce best-in-class Health, Safety, and Environmental (HSE) standards
• Drive planning, resource allocation, and execution excellence across multiple projects while collaborating cross-functionally with field service management, project management, sales, and technical support teams
• Oversee and ensure the accurate and timely completion of administrative responsibilities, including timekeeping, expense management, and project documentation.

Field Service Team Lead managing MV drive systems and Synchronous Condenser installations

System Service Team Lead

Field Service Team Lead managing complex MV drive systems and Synchronous Condenser installations across the US and internationally. Leading a team while maintaining high standards in technical execution and customer partnership.

Team Lead jobs in Texas

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