Lead, Education Services

Rhapsody

Team Lead for Education Services at Rhapsody Healthcare providing operational guidance. Overseeing training programs and collaborating with cross-functional teams to enhance customer education support.

Posted 7/26/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer education and training operations, with a strong focus on course development, learner experience, and process improvement. Proficient in coordinating team activities and collaborating with cross-functional teams to enhance educational outcomes.

Highest-signal resume keywords

Customer Education ExperienceLearning Management SystemsTraining Program AdministrationStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Course DevelopmentTraining DeliveryOperational EfficiencyMetrics MonitoringProcess Improvement

Soft Skills

Problem-SolvingTeam CoordinationCustomer-Focused Mindset

Tools & Technologies

Rhapsody Learning PlatformsTraining Platforms

Industry Keywords

Customer SuccessLearning OperationsEducation ServicesSupport TicketsKnowledge Sharing

About the role

Key responsibilities & impact

Provide day-to-day guidance, support, and direction to members of the Education Services team.
Assist with prioritizing team activities, including course development, enrollments, support tickets, communications, and training delivery.
Serve as an escalation point for operational questions, customer education issues, and internal requests.
Support onboarding, knowledge sharing, and process consistency across the team.
Foster a collaborative, accountable, and customer-focused team environment.
Coordinate training schedules, course availability, enrollments, and learner access through Rhapsody’s learning platforms.
Support the delivery and administration of instructor-led, self-paced, and certification-based training programs.
Ensure courses, learning paths, training environments, and supporting materials are accurate, current, and ready for learners.
Assist with planning and execution of education-related initiatives, including conference training.
Partner with curriculum developers, instructors, and subject matter experts to support course development, maintenance, and updates.
Identify opportunities to improve course content, learner experience, and operational efficiency.
Monitor and report on key Education Services metrics, including enrollments, completions, customer satisfaction, support ticket resolution, and certification activity.
Use customer feedback and operational data to identify trends, risks, and improvement opportunities.
Recommend and support process improvements that increase efficiency, consistency, quality, and customer satisfaction.

Requirements

What you’ll need

Experience in customer education, training, learning operations, customer success, support, or a related field.
Demonstrated ability to coordinate work, support team members, and manage competing priorities.
Strong written and verbal communication skills.
Excellent organizational, problem-solving, and follow-through skills.
Customer-focused mindset with a commitment to quality and continuous improvement.
Experience working with learning management systems, training platforms, or related education tools.
Ability to collaborate effectively with cross-functional teams.

Benefits

Comp & perks

Health insurance
Professional development opportunities