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Registration Specialist Team Lead
US Anesthesia PartnersTeam Leader overseeing Anesthesia Registration and managing patient demographics, guiding the team in resolving patient issues and educating on financial responsibilities in a healthcare setting.
About the role
Key responsibilities & impact- Provides day-to-day guidance, mentoring, and support to the Anesthesia Registration team.
- Assists the team in resolving complex patient issues and escalations, identifies trends, and ensures timely and effective resolutions.
- Recommends and coordinates training opportunities to enhance team member skills and knowledge.
- Identifies process improvement opportunities and participates in operational initiatives.
- Registers patients in the practice management system with accurate, complete demographics.
- Verifies eligibility status for patients with upcoming procedures.
- Creates an estimate of expected anesthesia costs based on the procedure, duration, and insurance.
- Counsels patients regarding their financial responsibility and insurance benefits.
- Collects patient responsibility, record and then safeguards appropriately.
- Answers incoming and makes outbound calls to support patient estimates.
- Whenever possible, resolves questions directly so that patient receives prompt satisfaction.
- Responds promptly to all inquiries or notifies patient if there will be a delay in obtaining a final resolution to the problem.
- Researches/audits patient accounts and merges duplicate accounts.
- Researches/audits patient accounts for refunds, adjustments, and money moves.
- Takes note of recurring questions or problems that may be resolved or alleviated by changes in policy or procedures.
- Attends in-service training to improve skills and to keep abreast of changes.
- Documents all actions in the system notes.
- Demonstrates a positive attitude and serves others with personal service 100% of the time.
Requirements
What you’ll need- Minimum of 2 years of customer service or billing collections experience required.
- High-school graduate or equivalent required.
- Associate degree in Health or Business Administration, or related field of study preferred.
- Prior experience in a health care organization preferred.
- Bilingual Spanish preferred.
- Excellent verbal and written communication skills with the ability to explain information clearly in simple, common language.
- Basic math skills for calculating anesthesia units and proper reimbursement amounts.
- Knowledge of medical terminology preferred.
- Basic knowledge of insurance processing, guidelines, and laws.
- Knowledge of managed care, Medicare and Medicaid guidelines.
- Data entry skills with attention to accuracy and detail.
- Knowledge of CPT, ICD-10 and ASA codes.
- Strong problem-solving skills & decision-making ability.
- Strong analytical skills with the ability to interpret and evaluate information.
- Must display a positive teamwork attitude and strong interpersonal skills.
- Must have a pleasant disposition and high tolerance level.
- Ability to work effectively and independently.
Benefits
Comp & perks- Eligible for a quarterly bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data EntryBasic Math SkillsMedical TerminologyAnesthesia Cost EstimationEligibility Verification
Soft Skills
Strong Interpersonal SkillsExcellent Communication SkillsProblem-Solving SkillsPositive Teamwork AttitudeHigh Tolerance Level