Team Lead

• Deliver and optimize U.S. Bank marketing personalization campaigns across the public website, secure online banking portal, and mobile app
• Coach and mentor a small team of business line-dedicated Engagement Managers
• Personally oversee marketing operations for one of the bank’s key business lines
• Improve campaign planning, intake, tactics, execution, timing, and reporting
• Translate business strategy into successful digital marketing tactics
• Liaise between business line executives, marketing leaders, and marketing technology delivery teams
• Engage senior decision-makers and drive consensus around innovation opportunities
• Advance creative capabilities, analytics-driven experimentation and automation, and AI-powered personalization strategies
• Lead enterprise-scale digital or marketing transformation initiatives
• Evaluate digital sales funnels and improve performance through conversion and abandonment analysis, benchmarking, and user research
• Coach and develop a high-performing team
• Delegate and manage multiple projects and assignments on time and on budget

Digital Engagement Team Lead driving personalized marketing campaigns for U.S. Bank

Digital Engagement Team Lead

Digital Engagement Team Lead optimizing personalized marketing across U.S. Bank’s website, online banking, and mobile app. Coaching Engagement Managers and advancing analytics-driven experimentation and AI personalization.

• Monitor distribution of workflow to maximize productivity, including handling overflow and understaffed areas
• Identify and communicate staffing, workflow, client, and procedural issues to management
• Train new employees, mentor team members, and share knowledge and development opportunities
• Prepare and submit departmental reports to management
• Assist management in identifying, communicating, and implementing departmental standards
• Monitor organizational policies and procedures and ensure regulatory compliance
• Coordinate escalated issues with management and other departments
• Handle escalated and complex contested matters accurately and professionally
• Make or take a high volume of collection contacts by telephone
• Handle escalated borrower issues and use the online collection system
• Reconcile accounts with misapplied payments and document account notations
• Extend relief provisions according to governmental guidelines and agency requirements
• Counsel borrowers on payment obligations, explain terms, and arrange repayment plans
• Offer Loss Mitigation assistance and explain relevant options and processes
• Monitor foreclosure and loss mitigation accounts for timely and proper handling
• Monitor daily team-member performance and ensure position expectations are met
• Meet or exceed monthly goals
• Complete annual regulatory compliance training

Mortgage subservicer collection team lead handling escalated borrower accounts remotely

Collection Team Lead I

Collection Team Lead for Dovenmuehle Mortgage, a US mortgage subservicing firm.
Monitoring collection workflows, borrower accounts, escalations, compliance, and team performance remotely.

• Provide industrial electrical/mechanical expertise to maximize equipment utilization and efficiency
• Develop and implement processes to maintain proper utilization and functionality
• Rectify electro-mechanical faults and resolve PLC-related issues
• Respond to emergency calls at customer sites
• Track problems through successful completion and provide first-class customer maintenance support
• Provide emergency breakdown and specialized maintenance support
• Set up and calibrate precision automation equipment
• Install conveyor and precision automation equipment
• Train the customer’s maintenance team as required
• Execute site quality, safety, and statutory procedures
• Maintain clear reports, communications, timesheets, and documentation
• Provide mechanical strip-down/reassembly, field wiring, machine calibration, and system testing
• Complete reactive repairs within required timeframes
• Interact with on-site management and communicate repair and maintenance progress
• Interpret electrical circuit diagrams and conduct risk assessments
• Operate hand tools and assemble/disassemble equipment
• Follow setup instructions, assembly drawings, and checklists
• Ensure proper care and maintenance of supplied tools and equipment
• Log spare-parts usage appropriately with the customer, KNAPP spare-parts team, or CMMS
• Attend regular meetings with maintenance and site management to discuss activities and progress
• Perform other duties as required

Team Lead maintaining KNAPP warehouse automation systems in Republic, Missouri

Lead Resident Maintenance Technician

Team Lead maintaining KNAPP’s automated warehouse and storage systems in Republic, Missouri. Troubleshooting PLC, electrical, mechanical, hydraulic, and pneumatic equipment at customer sites.

• Supervise multiple teams of workers compensation examiners and technical staff
• Monitor colleagues' workloads, provide training, and monitor individual claim activities
• Provide technical and jurisdictional direction for examiner reports on claims adjudication
• Identify trends, problems, and issues and recommend courses of action to management
• Coordinate office projects and continuous process improvement initiatives
• Compile, review, and analyze management reports and take appropriate action
• Perform quality reviews on claims according to audit, service contract, and quality standards
• Act as the second level of appeal for client and claimant issues and implement final appeal dispositions
• Review reserves on high-cost claims and claims exceeding examiner authority
• Monitor third-party claims and review litigated, serious vocational rehabilitation, questionable, and sensitive claims
• Maintain client contact, recommend actions based on claim status, and provide written claim resumes
• Ensure direct reports are properly licensed in serviced jurisdictions
• Ensure claims files are correctly coded and adequately documented
• Administer personnel policies, interview and hire colleagues, and establish performance development plans
• Conduct performance discussions and provide support, guidance, leadership, and motivation
• Support organizational quality programs and perform other assigned duties

Sedgwick workers compensation team lead supervising claims operations for Midwest clients

WC Team Lead

Workers compensation team lead supervising examiners and technical staff for Sedgwick, a global risk and claims administration partner. Managing claim quality, appeals, reserves, client relationships, and colleague performance.

• Lead and support a team of warehouse associates in daily operations including receiving, picking, packing, shipping, and inventory control.
• Assign and monitor work to ensure productivity, accuracy, and compliance with safety and quality standards.
• Efficiently and accurately load orders according to the appropriate doors and trailers.
• Research discrepancies that may occur in the shipping and receiving process.
• Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to: shipping, receiving, picking, and/or quality control.
• Provide on-the-job training, coaching, and feedback to team members.
• Assist with problem-solving and escalate operational issues to the Supervisor or Manager as needed.
• Ensure proper use of equipment, PPE, and adherence to safety policies.
• Perform regular quality and inventory checks to minimize errors and damages.
• Support continuous improvement initiatives to enhance efficiency and employee engagement.
• Maintain clear communication between shifts and departments to ensure smooth handoffs and workflow.

Team Lead managing daily warehouse operations at DSV

Team Lead, Warehouse

Team Lead managing warehouse operations for DSV in Belleville. Ensuring productivity, quality, and safety in logistics processes.

• Oversee and manage a team of air export coordinators
• Ensure compliance with company policies and procedures
• Coordinate with clients, carriers, and customs officials to ensure timely delivery of goods
• Maintain accurate and complete records of all air export shipments
• Ensure compliance with all relevant regulations
• Communicate effectively with stakeholders for customer satisfaction
• Identify and implement process improvements to increase efficiency
• Provide regular reports on team performance

Air Export Senior Team Lead managing a team of coordinators at DSV

Senior Air Export Team Lead

Air Export Senior Team Lead overseeing air export operations and managing a team at DSV. Responsible for compliance, coordination with clients, carriers, and record-keeping in logistics.

• Champion Product Quality for all Construction Autonomy NPI programs
• Drive Efficiency initiatives to reduce reliance on machines for Development and Validation efforts – specifically in the areas of AI-based product validation, virtual product development (VPD) and hardware-in-the-loop (HIL).
• Lead NPI Product Quality swim lane activities including Validation planning and status reporting.
• Manage priorities for integration & validation team members – from setting major release strategy down to day-to-day coordination in daily huddles.
• Lead coordination of Defect / Issue management.
• Lead a culture of continuous improvement through issue retrospectives.

Senior Autonomy Project Team Lead at Caterpillar focusing on Autonomous Solutions.

Senior Autonomy Project Team Lead

Senior Autonomy Project Team Lead at Caterpillar leading validation of AI-powered autonomous solutions for construction industries. Ensuring product quality and efficiency in development and integration.

• Perform all functions associated with the start-up, shutdown, lockout, sanitation, and operations of the packaging and/or process equipment to produce a high quality product that meets or exceeds targets for cost and quality.
• Responsible for day to day plant activities working in a team environment that promotes safety, food safety, and clear communication.
• Hold others accountable for following standards and delivering on commitments.
• Follow escalation process when applicable.
• Assess or determine a training need for an area.
• Lead effort to plan and complete training.
• Assess work standards, make standards available, hold teams to meet standard.
• Engage proactively with cross functional support team, leaders, and floor operators.
• Coach/Train others to do the same.
• Prepare written materials and deliver oral presentations using visual aids, delivering a concise message to a wide variety of audiences.
• Comfortable escalating to high level leaders.
• Analyze data.
• Train others on DMAIC problem-solving methods.
• Lead decision-making processes using data and principles to make a difficult organization or technical decision involving the right people at the right level.
• Recognize when company resources/information are needed.
• Locate company resources, evaluate, and use effectively.
• Coach others to do the same.
• Create or update resources/information when needed.
• Manage conflict between team members.
• Recognize and resolve non-technical issues that are occurring within the Team.
• Involve HR when necessary.
• Required knowledge of Microsoft Excel, Word, PowerPoint, and Teams. SharePoint, SAP, Paycor, Smartsheet, Power BI.
• Demonstrate knowledge of HR practices.
• Deliver feedback in a professional and positive manner.
• Adapt your leadership style to work situations.
• Provide insight pertaining to employee evaluations.

Production Team Lead for a global confectionery manufacturer

Team Lead, AWS

Production Team Lead overseeing daily manufacturing operations at Perfetti Van Melle. Responsibilities include training, performance accountability, and production quality management.

• Lead manufacturing employees within an area of responsibility on a variety of processes and operations
• Assign work and instruct operators on proper work techniques, quality and safety procedures, and housekeeping requirements
• Check and arrange for availability of materials, tools and fixtures
• Perform a variety of direct labor and other functions within the group to maintain flow of work in an efficient manner to ensure on-time completion
• Audit work of others and ensures all quality procedures are being followed and that nothing leaves the department unless it meets all requirements
• Assist with evaluating the performance of team members against their job requirements and performance goals with the support of the supervisor
• Perform supervisory tasks with the exception of employee discipline and time approvals with support of the supervisor
• Perform internal process audits as required, report all findings
• Analyze and report on materials, processes and products that may cause production disruptions
• Assist with production posting and inventory accuracy within the cell
• Communicate drawing and or BOM (Bill of Materials) discrepancies to Engineering
• Conserve resources by using equipment and supplies as needed to accomplish job results
• Contribute to team effort by training others in performance of inspection tasks as needed
• Document actions by completing production and quality forms

Team Lead II leading a manufacturing team in assembling products

Team Lead II – B Shift

Team Lead II leading a manufacturing team responsible for assembling products and maintaining quality standards at G&W Electric. Requires excellent communication and supervisory skills along with manufacturing experience.

• Oversee the daily operations of the ocean import team
• Assign work, monitor performance, and ensure compliance with all regulations and company policies
• Provide guidance and support to team members
• Manage customer relationships, including handling inquiries, resolving issues, and ensuring customer satisfaction
• Coordinate with other departments and teams, including export teams, customs brokers, and transportation providers
• Develop and maintain strong relationships with carriers, vendors, and partners
• Ensure timely and accurate documentation
• Monitor industry trends and developments and make recommendations for process improvements

Senior Team Lead overseeing daily operations of ocean import team at DSV

Senior Team Lead, Ocean Import

Senior Team Lead leading the ocean import team at DSV, ensuring compliance and managing relationships. Overseeing operations to deliver high-quality service in logistics and transport.

• Ensure total client satisfaction for assigned portfolio by managing a team of Account Representatives in the performance of their assigned responsibilities, holding them accountable for managing complex operational projects for clients of high strategic importance to Lessen
• Achieve the client’s and Lessen’s financial objectives by evaluating the urgency and efficacy of requested work, determining appropriate resolutions of issues, and controlling to release of work to vendors; exercise budgetary approval authority and holds team members accountable for managing the client’s budget within the assigned portfolio to the client’s financial benefit
• Develop professional relationships with client’s operational and functional managers and communicate the costs and benefits associated with service performance to ensure the client’s funds are allocated efficiently to meet their needs
• Guide team members in the development of professional relationships with clients and vendors through collaborative communication, effective action on feedback, and occasional site visits
• Closely monitor the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommend resolutions to increase the client’s operational and financial efficiency
• Enable and motivate team to proactively develop and implement solutions to complex and challenging client requirements that fall outside of standard procedure and historical precedent
• Proactively manage direct reports’ response to client escalations in order to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
• Identify the need to become engaged in potential issues prior to client escalation and work with team members to resolve high-priority issues; correctly identify issues that require escalation to department leadership, and raises them alongside actionable recommendations for solutions
• Facilitate the two-way flow of information between team members and department leadership by maintaining continuous effective communication, leading team meetings, and providing complete and accurate team reporting to department leadership
• Assist in the development and implementation of analysis tools to help the operations department identify trends and implement best practices for both internal and client business processes
• Assist department leadership in the development and implementation of data tools to measure, track, and set standards for team performance; adhere to these goals and standards
• Use KPIs and other quantitative indicators to manage team’s workflow and hold team members accountable to performance standards
• Supervise team members’ work product and performance for quality, accuracy, and adherence to Lessen policy
• Supervise and coach reports in preparation and delivery routine and ad hoc communications and qualitative reports to the client that are impactful and of high professional standards
• Develop team members’ professional knowledge and competencies to continuously improve their performance and prepare them to take on increasing responsibility
• Review team members’ performance; provides informal in-stride counseling and formal feedback at prescribed intervals
• Contributes to the positive financial performance of the department by contributing to high service throughput volume and effective management of vendor costs
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects and other duties as assigned

Strategic Accounts Team Lead overseeing client satisfaction and team performance at Lessen

Strategic Accounts Team Lead

Strategic Accounts Team Lead overseeing Account Representatives to ensure client satisfaction and financial objectives for a tech-enabled property service provider. Managing team performance and continuous improvement focused on operational efficiency.

• Responsible for the development and implementation of a team strategy to meet assigned goals
• Mitigate risk and underwrite transactions that are originated by the middle market banking team
• Ensures that overall portfolio of relationships and transactions are in alignment with the risk profile of the bank
• Maintaining acceptable levels of credit quality, consistent with the bank's credit policies, procedures, and guidelines
• Regular monthly, quarterly and annual portfolio tracking/reporting within established tolerances
• Maintains a highly credible relationship between portfolio management and HNB's credit approval authorities
• Develops robust portfolio analysis processes and data capture processes that manage risk and generate valuable market insights to management and clients
• Identifying client needs (both credit and non-credit) within the portfolio and referring to middle market banking team for urgent execution to drive revenue growth
• Coaches and mentors team members

Team Leader for Commercial PM ensuring risk management and underwriting strategies

International Corporate Banking PM Team Lead

Team Leader for Commercial PM in charge of strategy development and risk management in banking operations. Leading a team to maintain credit quality and support revenue growth.

• Oversee the import of goods via ocean transport
• Manage and lead a team of import professionals
• Develop and implement export processes and procedures
• Ensure timely and accurate delivery of goods
• Maintain relationships with customers and partners
• Analyze market trends for process improvement

Team Lead overseeing ocean import operations in a global logistics firm

Team Lead, Ocean Import

Team Lead overseeing ocean import processes and managing import team in a global transport company. Responsible for compliance, delivery, and relationship management with partners.

• Manage a team of Credit Analysts, providing regular feedback, guidance and support to help your team succeed.
• Step in to resolve customer account issues and evaluate orders stopped for credit review when needed.
• Perform in-depth financial analysis and communicate findings to support informed, high-impact business decisions.
• Oversee special projects within the Credit team.

Credit Team Lead managing a dedicated team of Analysts at Uline.

Credit Team Lead

Credit Team Lead managing a team of Credit Analysts at Uline. Responsible for financial analysis and resolving account issues in a collaborative environment.

Senior Autonomy Project Team Lead at Caterpillar delivering AI-powered autonomous solutions

Senior Autonomy Project Lead

Senior Autonomy Project Team Lead at Caterpillar focusing on AI-powered solutions in construction. Leading validation initiatives and ensuring quality in product development.

• Oversee and manage a team of air import coordinators
• Ensure compliance with company policies and procedures
• Coordinate with clients, carriers, and customs officials
• Maintain accurate and complete records of all air import shipments
• Identify and implement process improvements

Senior Team Lead overseeing air import operations for automotive logistics.

Senior Team Lead – Air Import, Automotive

Senior Team Lead overseeing a team managing air import shipments in automotive logistics. Ensuring compliance and coordinating with clients, carriers, and customs officials.

Team Lead jobs in Illinois

See all jobs on JobTailor