WC Team Lead

Sedgwick

Workers compensation team lead supervising examiners and technical staff for Sedgwick, a global risk and claims administration partner. Managing claim quality, appeals, reserves, client relationships, and colleague performance.

Posted 8/4/2026full-timeNaperville • Illinois • 🇺🇸 United StatesSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in claims management processes and procedures, with a strong focus on leadership, team supervision, and performance development. Proficient in analyzing claims data, providing technical direction, and ensuring compliance with quality standards.

Highest-signal resume keywords

Claims ManagementClaims Supervisor ExperienceLeadership SkillsAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjudicationQuality ReviewPerformance CompetenciesClaims AnalysisProcess ImprovementLicensing ComplianceClaims CodingReport CompilationTraining and DevelopmentNegotiation

Soft Skills

Excellent CommunicationInterpersonal SkillsOrganizational SkillsMotivational SkillsTeam Collaboration

Certifications & Qualifications

Professional Certifications

Industry Keywords

Workers CompensationClaims ExperiencePerformance Development PlansThird-Party ClaimsVocational Rehabilitation

About the role

Key responsibilities & impact

Supervise multiple teams of workers compensation examiners and technical staff
Monitor colleagues' workloads, provide training, and monitor individual claim activities
Provide technical and jurisdictional direction for examiner reports on claims adjudication
Identify trends, problems, and issues and recommend courses of action to management
Coordinate office projects and continuous process improvement initiatives
Compile, review, and analyze management reports and take appropriate action
Perform quality reviews on claims according to audit, service contract, and quality standards
Act as the second level of appeal for client and claimant issues and implement final appeal dispositions
Review reserves on high-cost claims and claims exceeding examiner authority
Monitor third-party claims and review litigated, serious vocational rehabilitation, questionable, and sensitive claims
Maintain client contact, recommend actions based on claim status, and provide written claim resumes
Ensure direct reports are properly licensed in serviced jurisdictions
Ensure claims files are correctly coded and adequately documented
Administer personnel policies, interview and hire colleagues, and establish performance development plans
Conduct performance discussions and provide support, guidance, leadership, and motivation
Support organizational quality programs and perform other assigned duties

Requirements

What you’ll need

Six (6) years of claims experience or equivalent combination of education and experience required
Two (2) years of claims supervisor experience required
Bachelor's degree from an accredited college or university preferred
Licenses as required
Professional certifications applicable to the line of business preferred
Thorough knowledge of claims management processes and procedures for multiple product lines
Excellent oral and written communication, including presentation skills
PC literacy, including Microsoft Office products
Leadership, management, and motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to handle multiple priorities and meet deadlines
Ability to travel as required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) plan and matching
Paid time off (PTO)
Disability insurance
Life insurance
Employee assistance program
Flexible spending account or health savings account
Additional voluntary benefits
Reasonable accommodations
Work-life balance