Team Lead

• Lead and assist a team of Distribution Centre Technical Specialists within a customer logistics facility environment at an assigned location within Canada
• Provide team leadership for labeling, printing, sorting, and shipping product labels
• Support this critical function for daily operations of the customer’s retail locations

Distribution Centre Team Lead supporting NCR Voyix retail logistics operations in Alberta

Distribution Centre Team Lead

Distribution Centre Team Lead leading label printing, sorting, and shipping operations. Supporting NCR Voyix customer logistics facilities serving retail locations across Canada.

• Serve as the main point of contact for claimants and the team of adjusters
• Ensure team performance standards are met and conduct level 1 mentor reviews
• Review and approve claims settlements to ensure they are effective, efficient, and fair
• Support adjusters with operational and technical matters
• Reinforce process, claims, product, and system changes with adjusters
• Review and approve claims payments of $25,000 or less
• Resolve customer complaints
• Review adjuster files monthly to ensure standards are met
• Identify training and mentoring needs through file reviews, team huddles, and one-on-ones
• Deliver guidance and coach staff on claims coverage, conflict resolution, and decision-making
• Maintain training and industry knowledge

Claims Team Lead overseeing property insurance claims for Square One

Claims Team Lead

Claims Team Lead overseeing property insurance claims for Square One. Coaching adjusters, approving settlements and payments, and resolving customer complaints remotely.

• Manage and develop a team of Credit Analysts by providing onboarding and trainings to ensure excellent service.
• Monitor team interactions with customers to evaluate performance, track results and provide coaching for increased success.
• Collaborate with Collections and Sales teams to resolve customer account issues and evaluate orders stopped for credit review when needed.
• Perform in-depth financial analysis and communicate findings to support informed, high-impact business decisions.
• Oversee special projects within the Credit team.

Credit Team Lead managing Credit Analysts at Uline

Credit Team Lead

Credit Team Lead managing a dedicated team of Credit Analysts for Uline, a distributor of shipping and packaging materials. Overseeing performance, coaching, and financial analysis for business decisions.

• Provide day-to-day leadership, supervision, coaching, and administrative support to the Functional Recovery Support Case Management (FRSCM) team
• Oversee team operations, staffing requirements, vacation planning, and resource allocation
• Monitor team performance, service quality, and key performance indicators (KPIs)
• Ensure timely scheduling, accurate documentation, reporting, and compliance with organizational policies
• Coordinate and oversee administrative processes related to Workers' Compensation and Return-to-Work (RTW) programs
• Conduct file audits, service reviews, and quality assurance activities
• Support program evaluation, reporting, change management, and continuous improvement initiatives
• Develop, implement, and maintain operational procedures, service standards, protocols, and quality assurance processes

Team Lead in Case Management at innovative mental health organization

Team Lead, Case Management

Team Lead in Case Management at a growing mental health organization focusing on quality care and operational efficiency. Leading a team in implementing effective administrative support and ensuring compliance with standards.

• Provides leadership and direction to Business Membership Advisors, conducting orientation and training as required.
• Prioritizes and balances workloads and conducts regular coaching sessions.
• Builds and promotes a team environment, reinforces positive behavior, corrects performance, and initiates disciplinary action, as required.
• Works to resolve complex or escalated member issues.
• Oversees the opening of all new and unassigned business membership requests at TCB.
• Helps create a consistent member experience for all business members, which includes working closely with the branches and the Member Advice Centre.
• Ensures the team achieves or exceeds sales goals by providing sales coaching to team members.
• Has a high level of knowledge in Business Banking from a technical standpoint.
• Provides strong leadership to ensure that every membership is opened by the team is in accordance with applicable procedures and guidelines.
• Ensures the team is building strong relationships with each branch.
• Attends quarterly all-division leadership calls to provide updates on the Business Membership Advisors and compliance matters related to business banking accounts.
• Works with stakeholders to improve business membership procedures and guidelines to ultimately improve the business member experience.

Team Lead managing Business Membership Advisors in a hybrid environment

Team Lead, Business Membership – Member Advice Centre

Team Lead managing a team of Business Membership Advisors in a hybrid role across multiple BC offices. Fostering a high-performance culture with a focus on member experience and compliance.

• Develops full design packages for new stores, relocations & expansions which meet building codes, by-laws & health & safety. Including schematic drawings, plans, elevations, RCP’s, section details and millwork packages.
• Collaborates and directs external consultants on design intent, deadline deliverable and milestone management, ensuring acquisition of all permits and approvals within timelines.
• Plan checks and redlines drawing sets with Construction PM to ensure all design intent and detail has been captured by external consultants.
• Produces fixture package for Millwork Vendors.
• Works closely with partner Architects and Contractors on troubleshooting, answering questions and making preferred recommendations.
• Budget/capex understanding and oversight for any projects requiring construction or furniture fit out needs.
• Prepares presentations and 3D models for the internal approval process, appraisals and project signoff by senior leadership team.
• Designs fixture mockups for R&D as well as supporting product/range roll out needs.
• Procures materials and goods for hands-on R&D Projects.

Team Lead managing Shop and Space Planning for Lush

Team Lead – Shop and Space Planning

Team Lead managing Shop and Space Planning for Lush stores, focusing on design and visual merchandising. Leading projects and supporting team members in creating exceptional retail experiences in North America.

• Gather your team to discuss progress with assigned tasks
• Note issues and brainstorm ways to address them
• Review outstanding bugs and how best to approach them
• Communicate regularly with leads from other disciplines
• Code alongside your team on a daily basis
• Regularly update your Project Lead on your team’s assignments

Programming Team Lead at Ubisoft guiding talented programmers

Programming Team Lead – Engine

Programming Team Lead at Ubisoft overseeing game development technology and leading a programming team. Responsible for team collaboration, coding, and project updates in game production.

• Lead application and product security across Forward-built, third-party, and AI-built software.
• Evolve the pentest program: aggressively security-test and remediate existing software, then continuously test net-new agents and the software agents create.
• Proactively build and integrate AI solutions within the appsec function.
• Own remediation workflows and vulnerability management with Engineering, including pre-production vs. post-production gap analysis.
• Partner with other teams to build controls to contain external exposure: network allowlists, egress proxy, and proxy-level DLP.
• Support the test-to-production review process so AI-built work is security-reviewed before promotion.
• Grow and develop a team of senior engineers; set quality and coverage standards for offensive testing.
• Build and maintain security services within the Forward application stack.

Lead application and product security for Forward, a fintech company.

Team Lead, AppSec

Lead application and product security as Team Lead, AppSec at Forward, a fintech company. Oversee security for both Forward-built and AI-generated software while leading a team of senior engineers.

• Maximize site performance by directing daily, weekly, and monthly operations
• Ensure customer requirements and operational objectives are achieved
• Provide leadership, coaching, training, and performance management for the support team
• Drive continuous improvement, process standardization, and customer satisfaction
• Serve as the primary point of contact for customer support escalations
• Collaborate with internal and external stakeholders to deliver operational excellence

Team Lead overseeing operations and customer requirements at DSV logistics

Team Lead at DSV managing logistics operations in Pointe-Claire. Directing performance, leading teams, and ensuring customer satisfaction.

• Maximize site performance by directing daily, weekly, and monthly operations
• Ensure customer requirements and operational objectives are achieved
• Provide leadership, coaching, training, and performance management for support team
• Drive continuous improvement, process standardization, and customer satisfaction
• Serve as the primary point of contact for customer support escalations
• Collaborate with internal and external stakeholders to deliver operational excellence

Team Lead at DSV responsible for maximizing site performance in logistics.

Team Lead at DSV overseeing daily operations, coaching support teams, and enhancing customer satisfaction. Leading continuous improvement efforts in logistics operations.

• Lead end-to-end implementation and support of Fluent Commerce OMS solutions.
• Design scalable, API-driven, and event-driven OMS architectures.
• Define solution blueprints aligned with retail and eCommerce best practices.
• Review solution designs, configurations, custom extensions, and integration patterns.
• Ensure adherence to performance, security, scalability, and reliability standards.
• Lead, mentor, and manage a team of OMS developers and integration engineers.
• Provide hands-on technical guidance, architecture support, and code reviews.
• Ensure quality through design validation, testing governance, and release readiness.
• Drive Agile delivery practices, sprint planning, and execution.
• Oversee integrations with enterprise and commerce platforms, including: Payment gateways, ERP systems, Warehouse Management Systems (WMS), eCommerce platforms, CRM and loyalty platforms.
• Work extensively with REST APIs, JSON payloads, webhooks, and event-driven architectures.
• Ensure seamless and reliable data flow between OMS and connected systems.
• Translate complex business requirements into robust technical designs.
• Conduct technical and solution workshops with stakeholders.
• Provide production support guidance, incident triage, and root cause analysis.
• Support solution development activities, estimations, and proposal responses.

Team Lead driving implementation of enterprise-scale Order Management System solutions

OMS Team Lead

Team Lead driving implementation of enterprise-scale Order Management System solutions using Fluent Commerce. Collaborating with stakeholders to deliver scalable, high-performance, and resilient OMS solutions.

• Learn and oversee multiple desks within team to assist with coverage needs
• Oversee the main BAU deliverables, settling US government products across multiple RBC entities
• Work constructively with teams across multiple business entities and collaborate on projects
• Provide support and guidance to junior team members
• Communicate effectively with internal and external business partners
• Possess good knowledge of the products and systems required to accomplish daily responsibilities (BDC, APEX, ICI IMPACT, BPS, etc)
• Ensure adherence to policies, procedures, standards and guidelines instructions and ensures processes and controls are in place to minimize operational risk

Team Lead facilitating US Treasury Settlements at Royal Bank of Canada

Team Lead, US Treasury Settlements

Team Lead overseeing US Treasury Settlements and collaborating with various trading desks. Ensuring adherence to policies while supporting junior team members in a fast-paced environment.

Team Lead jobs in Canada

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Distribution Centre Team Lead

Claims Team Lead

Credit Team Lead

Team Lead, Case Management

Team Lead, Business Membership – Member Advice Centre

Team Lead – Shop and Space Planning

Programming Team Lead – Engine

Team Lead, AppSec

Team Lead

Team Lead

OMS Team Lead

Team Lead, US Treasury Settlements