Team Lead, Business Membership – Member Advice Centre

Webster First Federal Credit Union

Team Lead managing a team of Business Membership Advisors in a hybrid role across multiple BC offices. Fostering a high-performance culture with a focus on member experience and compliance.

Posted 7/22/2026full-timeLangley • 🇨🇦 CanadaSenior💰 CA$56,800 - CA$72,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing Business Membership Advisors, ensuring compliance with procedures while fostering a positive team environment. Possesses extensive knowledge in Business Banking, with proven skills in sales, relationship building, and business development.

Highest-signal resume keywords

Business Banking KnowledgeSales CoachingRelationship BuildingTeam LeadershipBusiness Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business DevelopmentSales ExperienceBusiness Banking AdviceRisk ManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft Word

Soft Skills

Strong CommunicationTeam CollaborationOrganization SkillsTime ManagementPresentation Skills

Certifications & Qualifications

Diploma in Business

Industry Keywords

Retail LendingCommercial LendingBusiness MembershipMember ExperienceCompliance

About the role

Key responsibilities & impact

Provides leadership and direction to Business Membership Advisors, conducting orientation and training as required.
Prioritizes and balances workloads and conducts regular coaching sessions.
Builds and promotes a team environment, reinforces positive behavior, corrects performance, and initiates disciplinary action, as required.
Works to resolve complex or escalated member issues.
Oversees the opening of all new and unassigned business membership requests at TCB.
Helps create a consistent member experience for all business members, which includes working closely with the branches and the Member Advice Centre.
Ensures the team achieves or exceeds sales goals by providing sales coaching to team members.
Has a high level of knowledge in Business Banking from a technical standpoint.
Provides strong leadership to ensure that every membership is opened by the team is in accordance with applicable procedures and guidelines.
Ensures the team is building strong relationships with each branch.
Attends quarterly all-division leadership calls to provide updates on the Business Membership Advisors and compliance matters related to business banking accounts.
Works with stakeholders to improve business membership procedures and guidelines to ultimately improve the business member experience.

Requirements

What you’ll need

Diploma in Business or related discipline required
3-4 years experience in retail, business, or commercial lending and sales experience required
Strong understanding of business structures and proven record of providing business banking advice
Strong communicator with a demonstrated ability to work well in a team environment
Strong organization and time management skills with the flexibility to adapt to a constantly changing environment
Proven skills in business development, sales, and relationship building
Ability to quickly establish and sustain credibility with prospective business members, as well as Senior Leadership at TCB
Proficiency in Microsoft Office Applications, specifically Excel, PowerPoint and Word
Strong verbal and written communication skills
Strong presentation skills
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Webster First Federal Credit Union Website LinkedIn All Job Openings 201 - 500 employees Webster First is one of the largest credit unions located in Massachusetts. We are based out of Worcester, MA and have 15 branches throughout Worcester, Middlesex, Essex, and Suffolk counties. Team Lead, Business Membership – Member Advice Centre Job not on LinkedIn 🔥 47 minutes ago 🏢🏡 Langley – Hybrid 💵 $56.8k - $72.8k / year ⏰ Full Time 🟠 Senior ✨ Team Lead Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides leadership and direction to Business Membership Advisors, conducting orientation and training as required.
Prioritizes and balances workloads and conducts regular coaching sessions.
Builds and promotes a team environment, reinforces positive behavior, corrects performance, and initiates disciplinary action, as required.
Works to resolve complex or escalated member issues.
Oversees the opening of all new and unassigned business membership requests at TCB.
Helps create a consistent member experience for all business members, which includes working closely with the branches and the Member Advice Centre.
Ensures the team achieves or exceeds sales goals by providing sales coaching to team members.
Has a high level of knowledge in Business Banking from a technical standpoint.
Provides strong leadership to ensure that every membership is opened by the team is in accordance with applicable procedures and guidelines.
Ensures the team is building strong relationships with each branch.
Attends quarterly all-division leadership calls to provide updates on the Business Membership Advisors and compliance matters related to business banking accounts.
Works with stakeholders to improve business membership procedures and guidelines to ultimately improve the business member experience. 🎯 Requirements
Diploma in Business or related discipline required
3-4 years experience in retail, business, or commercial lending and sales experience required
Strong understanding of business structures and proven record of providing business banking advice
Strong communicator with a demonstrated ability to work well in a team environment
Strong organization and time management skills with the flexibility to adapt to a constantly changing environment
Proven skills in business development, sales, and relationship building
Ability to quickly establish and sustain credibility with prospective business members, as well as Senior Leadership at TCB
Proficiency in Microsoft Office Applications, specifically Excel, PowerPoint and Word
Strong verbal and written communication skills
Strong presentation skills
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs