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DSV - Global Transport and Logistics

Team Lead

DSV - Global Transport and Logistics

Team Lead at DSV managing logistics operations in Pointe-Claire. Directing performance, leading teams, and ensuring customer satisfaction.

Posted 7/13/2026full-timePointe-Claire • 🇨🇦 CanadaSenior💰 CA$27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and operations management, with a focus on team leadership, process improvement, and stakeholder collaboration. Proficient in Warehouse Management Systems and Microsoft Office, with bilingual capabilities in English and French as an asset.

Highest-signal resume keywords
Customer Service ManagementOperations ManagementTeam LeadershipWarehouse Management Systems (WMS)Bilingual (English and French)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceOperations ManagementTeam DevelopmentProcess ImprovementWarehouse Management Systems (WMS)Microsoft Office Proficiency
Soft Skills
LeadershipCoachingCollaborationPerformance Management
Industry Keywords
LogisticsDistributionThird-Party Logistics (3PL)Public Warehousing

About the role

Key responsibilities & impact
  • Maximize site performance by directing daily, weekly, and monthly operations
  • Ensure customer requirements and operational objectives are achieved
  • Provide leadership, coaching, training, and performance management for the support team
  • Drive continuous improvement, process standardization, and customer satisfaction
  • Serve as the primary point of contact for customer support escalations
  • Collaborate with internal and external stakeholders to deliver operational excellence

Requirements

What you’ll need
  • High school diploma or equivalent
  • Minimum of 1 year of customer service and operations management experience
  • Experience leading, coaching, and developing teams in a warehouse, logistics, distribution, or 3PL environment
  • Experience with Warehouse Management Systems (WMS)
  • Proficiency in Microsoft Office applications
  • Familiarity with public warehousing and third-party logistics (3PL) operations
  • Fluency in both English and French is considered an asset

Benefits

Comp & perks
  • Eligible benefits in accordance with experience and internal equity