Claims Team Lead

Square One Insurance Services

Claims Team Lead overseeing property insurance claims for Square One. Coaching adjusters, approving settlements and payments, and resolving customer complaints remotely.

Posted 8/20/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$88,000 - CA$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in property claims insurance, with a focus on team leadership, mentoring, and effective claims management. Proficient in conflict resolution, decision-making, and maintaining high performance standards within a claims team.

Highest-signal resume keywords

Property Claims Insurance ExperienceTeam LeadershipLevel 2 License in BC and AlbertaCIP DesignationAnalytical and Decision-Making Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Settlement ReviewClaims Payment ApprovalFile ReviewOperational SupportTraining Needs Identification

Soft Skills

Effective CommunicationActive ListeningConflict ResolutionAttention to DetailOrganizational Skills

Certifications & Qualifications

Level 2 License in BC and AlbertaFull Adj License in OntarioCIP Designation

Industry Keywords

Claims ManagementAdjuster MentoringCustomer Complaint ResolutionProcess ReinforcementClaims Coverage

About the role

Key responsibilities & impact

Serve as the main point of contact for claimants and the team of adjusters
Ensure team performance standards are met and conduct level 1 mentor reviews
Review and approve claims settlements to ensure they are effective, efficient, and fair
Support adjusters with operational and technical matters
Reinforce process, claims, product, and system changes with adjusters
Review and approve claims payments of $25,000 or less
Resolve customer complaints
Review adjuster files monthly to ensure standards are met
Identify training and mentoring needs through file reviews, team huddles, and one-on-ones
Deliver guidance and coach staff on claims coverage, conflict resolution, and decision-making
Maintain training and industry knowledge

Requirements

What you’ll need

At least 5 years of property claims insurance experience
1 year of team lead or mentoring of junior adjusters/examiners experience
A level 2 license in BC and Alberta, or a full adj license in Ontario
A high school diploma
Some post-secondary education is preferred
A CIP designation or actively working towards this designation
At least 1 year of tenure with a recent employer
Superior analytical and decision-making skills
Effective communication when explaining decisions and providing direction
Active listening and questioning skills
Ability to handle conflict effectively
Strong attention to detail and organizational skills
Ability to provide and receive constructive feedback

Benefits

Comp & perks

3-weeks, not 2-weeks, of vacation, to start and an additional week after 3 years of employment
Flexible medical, dental, vision, and extended health care coverage
Long-term disability coverage
In-house and external training paid by Square One
A company profit share program