Systems Engineer

• Serve as the technical lead for production support of the Consortium systems.
• Conduct investigations of critical incidents and high-complexity problems involving multiple systems, integrations and vendors.
• Lead root cause analyses, defining corrective and preventive actions to reduce recurrence.
• Define and evolve support, monitoring and observability processes.
• Provide technical guidance to other analysts in diagnostics, incident response and crisis management.
• Run war rooms and handle high-criticality incidents together with business areas, technical teams and vendors.
• Perform advanced analysis of logs, integrations, APIs and databases to identify and resolve issues.
• Define contingency strategies, risk mitigation measures and operational recovery plans.
• Participate in the technical evaluation of significant changes and deployments affecting the environment.
• Identify opportunities for automation, continuous improvement and increased system reliability.
• Contribute to the development of standards, documentation and best practices for the support discipline.
• Collaborate with Architecture, Security, Infrastructure, Development and Business teams to evolve the environments.

Systems Support Analyst II

• Conduct interviews, workshops and meetings with stakeholders to gather, analyze and prioritize requirements;
• Prepare and document functional specifications, user stories, acceptance criteria and detailed process flows;
• Act as a facilitator in agile ceremonies, ensuring clarity of requests and smooth communication between the team and the business;
• Plan and manage functional, integrated and user acceptance testing, consolidating results and supporting go/no-go and sign-off activities;
• Assess the impact of new requests and changes, proposing solutions and communicating implications to the business and IT;
• Serve as a business and systems subject-matter expert within projects, supporting functional decisions and ensuring adherence to established rules;
• Identify and propose improvements to processes and systems, applying industry best practices and leveraging technological capabilities;
• Support end-user enablement through training and support materials;
• Mentor junior analysts by sharing knowledge and promoting best practices;
• Collaborate in product/project backlog management, participating in refinement and prioritization of requests together with stakeholders;
• Support prototyping of solutions (screens, reports, flows) for validation with business areas.

IT Business Analyst – Corporate Systems

• Responsible for designing, implementing and maintaining scalable, robust and secure software solution architectures, with a focus on microservices and RESTful APIs;
• Ensure solutions meet business requirements and are easily integrable with internal and external systems;
• Define and implement development standards such as SOLID, DDD and Clean Architecture, and design patterns like CQRS, Event Sourcing and Micro Frontends;
• Ensure technical consistency in solution development;
• Manage API governance, lead the definition of API contracts and implement API Management solutions using tools such as MuleSoft or Azure API Management;
• Ensure the security and performance of integrations between diverse systems;
• Provide technical leadership to development teams, promoting best practices in coding, testing and solution design;
• Perform code reviews, identify areas for improvement and help develop the technical skills of team members;
• Ensure the codebase is of high quality, with automated test coverage, and optimize solution performance on both backend (APIs, databases) and frontend (UI/UX);
• Actively participate in agile practices such as Scrum or Kanban, aligning deliveries with development, operations and stakeholder teams;
• Assist in task prioritization and ensure software deliveries meet deadlines and quality requirements;
• Evaluate and incorporate new tools, technologies and frameworks that improve team efficiency and solution quality, such as new versions of frontend frameworks (Angular, React), CI/CD practices, containers (Docker) and orchestration (Kubernetes);
• Ensure solutions comply with security policies and regulations such as LGPD (Brazilian General Data Protection Law), implementing secure coding and authentication practices (OAuth2, JWT, etc.);
• Maintain technical documentation of architectures, APIs, integration processes and design decisions;
• Communicate with business stakeholders and technical teams to align expectations and ensure solutions meet business needs.

Systems Architect III

• Gather and document functional and non-functional requirements for implementing new projects and supporting medium- and high-complexity systems, participating in meetings with requestors and other stakeholders;
• Perform data modeling for high-complexity projects, defining required information and appropriate storage repositories, and support other analysts with questions about this activity to ensure the integrity and availability of the data required for the proposed solution to function;
• Contribute to defining the architecture and solution proposal by analyzing, detailing, and specifying the programs and components that will be part of the solution;
• Lead testing and acceptance processes by creating test and acceptance plans, executing and tracking unit tests, load tests, integration tests, and supporting user acceptance;
• Plan and monitor deployment processes through risk analysis, development of contingency and rollback plans, and identification of activities, responsible parties, and schedules for deploying solutions to production environments;
• Identify and implement workarounds and permanent fixes for problems by handling requests, incident tasks, and occurrences, proposing improvements and corrections;
• Support business areas and other system development teams in feasibility and budgeting analyses by proposing solutions and assessing impact and effort.

Senior Systems Analyst, Mainframe

• Prestar suporte aos usuários local, remoto e por telefone, envolvendo reparos e configurações de software;
• Orientar na utilização dos sistemas;
• Elaborar pequenos treinamentos e alimentar a base de conhecimento e solução de sistemas de TI;
• Criação de documentações de script de suporte técnico;
• Promover manutenções corretivas, adaptativas e preventivas nos sistemas;
• Buscar soluções definitivas, analisar causa raiz de erros de sistemas;
• Acompanhamento dos incidentes com fornecedores de sistemas e integrações;
• Acompanhamento dos incidentes abertos e seus SLAs com equipes internas e externas;
• Acompanhar mudanças que envolvam tecnologia da informação e comunicação, garantindo a atualização de scripts de suporte, fornecedores de TI e equipe interna de suporte;

Analista de Sistemas Junior – Sustentação de TI

• Act as a Senior Developer in the modernization program for Human Resources and Payroll systems, participating in the development and evolution of the solutions that make up the ATRH project, with a focus on the new version of RH24 Horas, the enhancement of other corporate systems, and the implementation of system integrations;
• The professional will be responsible for developing new features, evolving application architecture, building and maintaining APIs, integrating with corporate systems, and providing technical support for platform modernization initiatives.

Systems Analyst, Senior Developer

• Administer the Microsoft 365 environment with a focus on SharePoint, Power Automate, Forms, CoPilot, and Power Apps;
• Maintain new and legacy systems and solutions, managing and tracking support requests;
• Elicit, analyze, and specify requirements, solutions, and related software processes;
• Develop solutions based on SharePoint, Power Automate, and integrations.

Senior Systems Analyst, Microsoft 365

• Lead complex projects to define, design, and deploy AI Agent journeys for corporate processes.
• Map and redesign end-to-end journeys across areas such as Finance, HR, Procurement, and IT.
• Design and implement governance frameworks for AI agents, ensuring security and compliance.
• Drive the development of business cases, roadmaps, and KPIs to monitor the value generated by journeys and agents.
• Support the definition of functional architecture standards for agents, integrations, and multi-agent flows.

Developer – AI Agents, Enterprise Systems

• Support the gathering and understanding of business needs, translating requests into technical requirements;
• Design and maintain flowcharts and technical documentation (e.g., BPMN, sequence/architecture diagrams, data journeys and integrations);
• Conduct experiments and proofs of concept (PoC) to validate the feasibility of new AI technologies and automations;
• Implement and test solutions using generative AI, consuming APIs (OpenAI, Azure OpenAI, AWS Bedrock or equivalents), including basic evaluation of quality, cost and latency;
• Develop backend services and integrations (REST APIs) to put solutions into production and connect with internal systems;
• Participate in the delivery lifecycle within the Foundry ecosystem (publishing, versioning, traceability, asset organization and team collaboration);
• Apply best practices for version control, testing, documentation and reproducibility (Git, environments, logs and traceability);
• Monitor basic performance metrics (technical and product) and support adjustments/iterations based on data;
• Contribute to the organization’s data and AI culture by sharing learnings and proposing continuous improvements.

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