System Administrator

• Monitor and maintain appropriate Cyber Security controls and ensure Operational Security requirements are according to the performance standards established in the C4IM Services List (latest version) for all assigned servers.
• Maintain all aspects of the Network Attached Storage (NAS) or any other back-up solution the Government will establish as a standard back-up solution (i.e. Global Enterprise Solution).
• Maintain control and access of data storage, space allocation, and device usage for authorized users; analyze file organization and database structure, taking action as required to eliminate deficiencies; set alarms and report unauthorized access attempts/intrusions, correct weaknesses/vulnerabilities, and document permission violations at local, group, or global level.
• Perform local database administration for standard database software for common user services.
• Perform backups for standard databases for common-user services.
• Manage virtual filers including Virtual File Manager system.
• Identify and replace failed hardware with government furnished replacements; ensure all back-up systems are operating on latest versions of software and have required patches and patches.
• Create and manage Group Policy Objects.
• Assist with development of an updated Quarterly Enterprise System Management Architectural Design Document describing service level offerings and planned enhancements.
• Draft and maintain SOP documents for the functional category.
• Contribute to T&T proposal activities and all other duties as assigned by T&T managers.

• Monitor and maintain appropriate Cyber Security controls
• Ensure Operational Security requirements are according to performance standards
• Maintain all aspects of the Network Attached Storage (NAS)
• Maintain control and access of data storage, space allocation, and device usage for authorized users
• Analyze file organization and database structure
• Set alarms and report unauthorized access attempts/intrusions
• Perform local database administration for standard database software
• Manage virtual filers including Virtual File Manager system
• Identify and replace failed hardware
• Create and manage Group Policy Objects
• Assist with development of updated Quarterly Enterprise System Management Architectural Design Document
• Draft and maintain SOP documents for functional category
• Contribute to T&T proposal activities and other duties as assigned

• Manage the macOS and Windows fleet end to end.
• Write and maintain Bash and PowerShell Worklets in Automox to automate endpoint actions.
• Provision, deprovision, and govern access across our identity provider and SaaS estate.
• Administer access and IAM across our cloud accounts (AWS and Azure).
• Design and deploy automations that integrate IT, identity, and SaaS systems.
• Own the internal ticket queue and handle level 1 and escalated level 2 tickets.
• Analyze current systems and processes, spot inefficiencies, and propose and ship the fixes.

IT Systems Administrator

• Image, configure, and upgrade servers with Linux operating systems
• Configure and manage multiple root slots hosting varied operating system images
• Provide design guidance and operational support for virtualized lab infrastructure
• Provide design guidance for lab storage solutions
• Provide guidance for hardware and software installation and configuration
• Collaborate with AI benchmarking, R&D, and performance engineering teams
• Design lab layouts, networks, and operational policies
• Prioritize and coordinate lab work activities
• Make recommendations on lab resource usage
• Oversee and support lab transitions
• Install, configure, and support job scheduling and resource management tools
• Serve as a technical mentor to junior system administrators and lab staff
• Communicate lab successes, risks, failures, and issues to management

HPC AI Linux Systems Administrator

• Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance, license management and environment management.
• Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements.
• Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies.
• Develop and maintain automated workflows, business rules, and integrations to streamline business processes.
• Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs.
• Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making.
• Participate in change control processes, ensuring updates are tested, documented, and deployed with minimal disruption.
• Work closely with other DT teams, cybersecurity, compliance, and business units to gather requirements and deliver solutions aligned with strategic goals.
• Perform platform upgrades, patching, cloning, and feature rollouts while minimizing downtime and ensuring compatibility with existing configurations.

ServiceNow Sys Administrator

• Serve as a technical lead for system administration activities, coordinating issue resolution and daily operations with Government, contractor, cybersecurity, network, application, and service provider teams.
• Install, configure, maintain, patch, monitor, troubleshoot, and optimize Army-approved server operating systems, Windows services, enterprise applications, and supporting infrastructure.
• Administer Active Directory and core enterprise services, including user and computer accounts, security groups, permissions, Group Policy, DNS, DHCP, SMTP, file shares, certificate services, DoD PKI, and email/account request processes.
• Manage virtual, storage, and backup environments, including virtual servers, hosts, clusters, VDI components, NAS/SAN resources, file permissions, replication, recovery, disaster recovery, and continuity of operations support.
• Support SCCM and endpoint management activities, including software packaging, imaging, operating system deployment, patch deployment, third-party software deployment, client health monitoring, inventory, and compliance reporting.
• Monitor and resolve system administration trouble tickets, recommend improvements to performance, reliability, security, and infrastructure operations, and support contingency, emergency, exercise, surge, and after-hours requirements.

Senior System Administrator

• Administer and support Microsoft Azure services, including virtual machines, storage, networking, and identity integration.
• Manage Azure Active Directory, including user accounts, groups, access controls, and role‑based access.
• Monitor cloud resources to ensure performance, availability, and cost efficiency.
• Support hybrid environments integrating on‑premises infrastructure with Azure services.
• Maintain accurate system documentation and operational procedures.
• Collaborate with IT support, network, security, and application teams to resolve incidents and implement changes.
• Provide Tier 2 / Tier 3 escalation support for complex technical issues.

System Administrator – Information Technology

• Provide administration, sustainment, and operational support for application services, virtualization infrastructure, and virtual desktop infrastructure operating within Classified Digital Services environments.
• Install, configure, maintain, patch, secure, and troubleshoot Windows-based application servers, virtual machines, virtual desktops, supporting services, and associated platform components.
• Support VDI platforms and virtual application delivery technologies, including virtual desktop pools, persistent and non-persistent desktop images, connection brokers, agent software, user profiles, published applications, and supporting infrastructure.
• Troubleshoot complex issues involving application delivery, virtual desktops, virtualization platforms, authentication, storage, networking, user profiles, printing, peripheral access, performance, and security-tool integration.
• Work with cybersecurity professionals to support vulnerability remediation, application and operating system patching, DISA STIG compliance, secure configuration baselines, scanning activities, findings resolution, and audit evidence requirements.
• Support the integration of application services and VDI platforms with enterprise identity, endpoint-management, monitoring, logging, vulnerability-management, and cybersecurity capabilities.
• Use automation and scripting technologies such as PowerShell, Ansible, Python, or comparable tools to improve application deployment, VDI administration, patching, configuration management, compliance validation, and operational sustainment activities.
• Identify opportunities to automate repetitive administration tasks, image maintenance, application delivery, health checks, reporting, patch validation, or secure configuration activities.
• Participate in testing and implementation of infrastructure changes, application upgrades, desktop-image updates, software deployments, security patches, and platform modernization initiatives.
• Assist with monitoring service health, platform capacity, virtual desktop availability, application performance, resource utilization, system events, and operational trends.
• Support account administration, privileged access, application permissions, service accounts, group-policy dependencies, and other access-control requirements in accordance with approved security procedures.
• Create and maintain standard operating procedures, system administration guides, application support documentation, VDI support procedures, architecture diagrams, automation documentation, test plans, implementation plans, troubleshooting guides, and knowledge articles.
• Provide technical support during service disruptions, root-cause investigations, recovery activities, planned maintenance, and mission-critical operational events.
• Perform other duties and assignments in support of CDS application, virtualization, endpoint, and cybersecurity operations.

Virtual Applications System Administrator

• Provide Level 3–4 system administration, solution consultation, and engineering for Microsoft Exchange Online and on-premises Exchange Server SE infrastructure, including hybrid configuration management, SMTP relay governance for business-critical systems, mail flow architecture (connectors, transport rules, DNS/SPF/DKIM/DMARC), and mailbox lifecycle management.
• Administer SharePoint Online and OneDrive for Business, including site provisioning and governance, permission and access management, external sharing policies, Information Steward responsibilities, storage management, site modernization, file share-to-SharePoint migrations, and monitoring of high-risk admin changes across all management interfaces.
• Administer Microsoft Teams, including tenant policy, Teams governance (ownership lifecycle, archival processes), compliance, and app ecosystem governance (approval gates, permission policies, audits).
• Perform security patching, update management, and security hardening across servers and the M365 tenant; manage Entra ID role assignments (PIM/JIT), RBAC for applications, and conduct periodic admin access reviews across Exchange, SharePoint, and Teams admin roles to ensure least-privilege compliance.
• Support Microsoft Purview compliance functions across the M365 ecosystem, including eDiscovery and legal holds, Data Loss Prevention (DLP), retention labels and policies, audit log management, and data privacy requests (GDPR/SOX) spanning Exchange, SharePoint, Teams, and OneDrive content.
• Develop and maintain PowerShell scripts and automation for administrative tasks, reporting, health monitoring, bulk operations, and governance signals (e.g., owner attestation, guest recertification, OneDrive sync monitoring) across all M365 workloads.
• Actively monitor Microsoft Message Center posts, roadmap changes, and new feature releases; evaluate and prepare for rollouts; coordinate change communications with affected stakeholders; and drive feature enablement in partnership with Microsoft and internal teams (Security, Records Management, Data Privacy, Computer Services).
• Support strategic enterprise projects including migrations, Exchange infrastructure upgrades, licensing support, Microsoft feature deprecation, and cross-workload lifecycle alignment (Teams ↔ SharePoint ↔ Exchange) for retention and eDiscovery.

Microsoft 365 System Administrator

• Administer and maintain network enterprise infrastructure including switches, routers, wireless access points, and associated cabling and hardware.
• Monitor network performance and system health, respond to alerts and incidents, investigate anomalies and escalate complex issues to senior staff as appropriate.
• Participate in the design and implementation of multi-server Windows and Linux physical and virtual environments including IP address schemes, DNS, and network Ether-Channel (Bonding) configurations.
• Assist with network security administration including firewall rule reviews, content filtering, and log collection and escalate security events to appropriate teams.
• Provide telecommunications support including design, project management, analysis, and implementation of new voice and video technologies.
• Design, configure, deploy and maintain analog and digital telephony systems using various technologies including Voice over Internet Protocol (VoIP), and session initiation protocol (SIP).
• Administer DNS, DHCP, and IP address management, and maintain accurate network documentation and asset inventory.
• Support hybrid network connectivity, including cloud-based services and integration with on-premises infrastructure as needed.
• Manage assigned projects and program components to deliver services in accordance with established objectives and within budget.
• Maintain VPN and remote access infrastructure including user access configuration, certificate management, and basic troubleshooting for site-to-site and remote access connections.
• Troubleshoot malfunctions on network hardware and software applications, telephones, and security systems to resolve operational issues.
• Track and resolve support tickets while documenting issues, resolutions and operational procedures for future reference.
• Manage assigned infrastructure projects and contribute to capacity planning, system reliability, availability, security, and cost-effective network design.

Network Systems Administrator

• Support government accounts and provide advanced system administration
• Handle lab operations support for hardware, network, and software environments
• Contribute to continuous improvement of lab processes and policies
• Mentor junior staff and support lab expansions and transitions

HPC AI Systems Administrator

• Solve complex problems by bringing together a cross-functional team utilizing the teams skills, knowledge and expertise to engineer the required solution.
• Formulate new value through understanding the integration of seemingly disparate components and communicate these ideas effectively and understandably to engineer the solution.
• Provide technical consultation to determine operations feasibility of current and proposed solutions through analysis, problem definition, and requirements and solutions development.
• Participate on critical and highly visible emergency situations to find solutions.
• Ensure that the infrastructure across multiple applications aligns with the overall enterprise architecture goals to minimize rework and ensure assets are effectively and efficiently utilized.
• Collaborate with Architecture, Engineering, and Operations teams to define plans for standardizing, scaling and enhancing our products and services.
• Collaborate with partner organizations to ensure high quality, adherence to standards and best practices, and scalable processes and deliverables for the purpose of maximizing system and resource availability.
• Develop and incorporate methodologies to transition solutions and/or approaches to Operational Teams.
• Strong understanding of Hubspot functionality, architecture, capabilities and overall best practices, with emphasis on Enterprise Sales Hub and Marketing Hub

HubSpot Systems Administrator

• Responsible for the installation, configuration, maintenance, security, and reliable operation of Enterprise level servers, appliances, storage systems, and peripherals
• Microsoft 365, AWS and VMware Administration is a plus
• Implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures
• Performs basic systems administration functions, including managing profiles and accounts, monitors and manages system resources, including CPU, memory and disk usage; performs systems backups and recovery procedures
• Writes or modifies basic scripts to resolve specific issues or problems; maintains system documentation and logs
• Performs or assists in troubleshooting and diagnosing production system problems
• Maintain network and server security, including application security, anti-virus, and user account management
• Participate in monitoring, primary response and intervention for information technology-related security incidents and violations
• Keep current with new systems; security; network technologies, and applicable laws and regulations

Junior System Administrator

• Recommend, deploy and maintain IT systems, applications, and infrastructure across all sites and vessels
• Serve as Tier 2 helpdesk, supporting technical issues and project lifecycles
• Primary and sole POC for the office, supported by a team based in Seattle
• Plan and support long-term IT strategies
• Implement systems using industry best practices in compliance with CLL processes
• Deploy/manage/improve hardware, software, application, and network services
• Ensure data integrity, security, and compliance
• Perform audits, backups, restores, and troubleshooting
• Support application development and analyze performance
• Recommend and implement upgrades and improvements
• Document processes and configurations
• Mentor helpdesk staff and provide top-tier support
• Participate in emergency on-call schedule

Systems Administrator

• As a System Admin, you will be part of DataVox’s Managed Services team who provides Tier II/III technical support for our clients.
• You will respond to end-user calls/trouble reports and provide top-notch service and support to troubleshoot the nature of the problem and take the necessary course of action to resolve it.
• Diagnose problems via phone, email, and on-site utilizing troubleshooting skills, logic, research, and isolation steps.
• Support Microsoft Windows server technologies including but not limited to file servers, DNS and Active Directory, and virtualization platforms.
• VMware/Hyper-V, experienced in management of virtual hosts.
• Provide Tier 2-3 desktop and application support, including new user setups, vendor management.
• Work under minimal direction to independently determine and develop approaches to solutions, while preserving Change Management controls.
• Record all client inquiries, from initial call to incident resolution in Ticketing system.
• Perform on-site troubleshooting of hardware, network, and software.
• Perform new software/hardware installations, configurations, and upgrades.
• Build and deploy workstation images using RMM software.
• Provide support for Office 365 and administration.
• Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices, and Wi-Fi.
• Use RMM software to diagnose automation, troubleshoot, and resolve issues.
• Responding to associate service calls to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
• Troubleshoot issues with desktops, laptops, mobile devices, printers, and copiers onsite and remotely.
• Ability to understand and articulate root cause of customer issues.
• Collaborate closely with the team to resolve or properly close aging tickets.
• Manage individual queue of tickets and respond, document, and close in a timely manner.
• Availability to provide emergency support during nights, weekends, and holidays.
• Assist during LAN /WAN related projects, and service incidents.
• Communicate with vendors on network requirements & troubleshooting efforts.
• Document, track, and monitor network related problems to ensure a timely resolution.
• Provide initiative-taking maintenance and documentation upkeep of network infrastructure.
• Operations level involvement in planning, implementing, and supporting network solutions for existing and new clients.

• Systems Administrators provide front-line technical support for end users
• Actively listen to client problems and concerns to effectively remediate issues
• Escalate within and outside the team to ensure client service and experience are set at the highest levels
• Serve as a technical escalation point, providing mentoring support to staff
• Manage tickets and allocating resources as needed
• Perform complex repairs to software and peripheral equipment configurations
• Set up user accounts and configure email access
• Answer user inquiries and train users in the proper use of hardware or software
• Complete accurate time entry and documentation of remediation steps
• Participate in an on-call rotation (quarterly)

• Manage day-to-day operations of the ServiceNow platform, including user access, instance health, scheduled jobs, access governance, license management and environment management
• Design, configure, and maintain ServiceNow modules such as ITSM, HRSD, ITOM, CMDB, and custom applications to meet business requirements
• Ensure platform configurations comply with industry regulations (e.g., FedRAMP, NIST, DFARS, ITAR) and internal cybersecurity policies
• Develop and maintain automated workflows, business rules, and integrations to streamline business processes
• Support integration with enterprise systems (e.g., ERP, HRIS, IAM) using APIs, MID servers, and integration hubs
• Create and maintain performance analytics, dashboards, and reports to support operational visibility and decision-making
• Participate in change control processes, ensuring updates are tested, documented, and deployed with minimal disruption
• Work closely with other DT teams, cybersecurity, compliance, and business units to gather requirements and deliver solutions aligned with strategic goals
• Perform platform upgrades, patching, cloning, and feature rollouts while minimizing downtime and ensuring compatibility with existing configurations

ServiceNow System Administrator

• Provide Tier 1 and 2 Linux systems administration support for HPC users
• Support daily operations of HPC compute, storage, and network environments
• Maintain Linux servers, workstations, and storage systems, including Lustre and Bright Cluster Manager
• Administer user accounts, groups, and permissions
• Triage service tickets and produce basic service metrics and reports
• Support installation, configuration, testing, troubleshooting, backups, and security for HPC hardware and software
• Perform hardware break/fix and assist with network, firewall, and security activities
• Support RMF requirements and follow IT policies, processes, and procedures in a mission-driven environment

Linux Systems Administrator, Tier 1 & 2 – HPC

• Assist with Active Directory administration, including users, groups, OUs, and basic Group Policy tasks
• Support Microsoft Entra ID (Azure AD) user lifecycle management (joiners, movers, leavers)
• Perform password resets, MFA troubleshooting, and access changes following least-privilege principles
• Assist with file shares, NTFS permissions, and access reviews
• Assist with administration and support of Windows-based virtual machines (on prem and/or cloud)
• Perform routine VM tasks such as: User access changes, Service restarts, Patch coordination, Basic performance and availability checks
• Assist with VM provisioning, decommissioning, and documentation under senior oversight
• Support day-to-day administration of enterprise SaaS platforms
• Provide on-site support for Windows laptops and desktops
• Assist with Microsoft 365 services
• Perform basic network troubleshooting
• Respond to incidents and service requests through the IT ticketing system
• Maintain accurate system, VM, and SaaS documentation
• Work closely with IT Support, Network Administration, Security, and Application Owners

IT System Administrator I

• Develop a deep understanding of Mouser’s applications and systems architecture along with the use of business technology within each department
• Understand the architecture and data flow of various interconnected systems
• Conduct extensive research and provide detailed analysis of new and re-architected business technology solutions
• Provide well defined and documented business technology solutions
• Set standards for security and maintenance of systems and systems related processes
• Debug, troubleshoot and resolve problems across multiple systems and applications
• Identify solutions that improve both the business and technical users experience and productivity
• Apply continuous improvement in all aspects of the business
• Perform disaster recovery architecting, planning, implementation, and testing
• Provide after-hours/weekend/holiday production support on a rotation basis or when called upon
• Conduct on-call support tasks independently as well as coordinate with others as needed
• Escalate issues with senior team members, vendors and management to reduce impact
• Document support knowledge articles, administration checklists and procedures
• Implement monitoring and automated alerting using various methods and tools
• Create dashboards and various reports showing systems and applications KPIs
• Develop software to perform and automate system and application functions
• Work closely with WCS Development team to support the Software Development Life Cycle process
• Automate the software build, promotion, and deployment process
• Maintain and patch 3rd party applications; coordinate testing, implementing and support with 3rd party vendors

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