Systems Administrator

UMass Global Career Bootcamps

Systems Administrator supporting applications, services, and servers at University of Massachusetts Global. Involves setup, installation, configuration, and providing quality technical support to users.

Posted 7/7/2026full-timeRemote • Alabama, Arizona, Idaho, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $32 - $43 per hourWebsite

Tech Stack

Tools & technologies

AWSAzureCloudLinux

About the role

Key responsibilities & impact

Provide support for applications, services and servers at the University of Massachusetts Global.
Responsible for the setup, installation, configuration, upgrading, and evaluation phases of providing applications, services, and servers for customer use.
Provide technical, instructional, and administrative support to the UMass Global constituencies related to applications, services, and servers.
Manage application and server backups across the enterprise and cloud (AWS and Azure).
Diagnose, replace, upgrade, and repair applications, services, and servers for Windows and Linux.
Install new, upgrade existing, and troubleshoot application, service, or server related issues.
Use and maintain tools such as Azure Update Manager to manage operating system patching and enterprise services.
Write and maintain PowerShell scripts for reporting and system automation.
Handle technical inventories, shipping logistics, and equipment organization.
Perform work in accordance with systems diagrams.
Create and maintain training documentation for team members supporting applications and services.
Continuously assess all documented processes for improvements.
Provide high quality support to university customers.
Work with teams and team members to provide our customers an excellent experience.
Perform other duties as assigned.

Requirements

What you’ll need

3+ years of application, server maintenance experience, supporting service desk staff using enterprise tools.
Desired: Bachelor’s Degree in Computer Science, CIS, MIS, or Business Administration and/or relevant experience.
Technical Certifications.
Prior experience providing support in an academic environment.
Experience and knowledge in Cloud hosting instance management and creation (AWS and Azure).
Experience and knowledge of PowerShell and the ability to write scripts for automation or reporting purposes.
Experience and knowledge of Linux and using a Linux Shell (RHEL, Bash).
Experience and advanced knowledge understanding of server virtualization technologies.
Experience and knowledge of Cluster/Highly Available environments.
Experience and advanced knowledge of Windows Server and Desktop Operating Systems.
Experience and knowledge in the Microsoft 365 and Azure environments.
Experience and knowledge of industry trends and best practices, including knowledge in using Microsoft technologies.
Experience and advanced knowledge of fundamental operations, problem diagnosis and correction of relevant computer software, hardware, cloud systems, and other equipment.
Thorough knowledge and understanding of, including proven experience, in using applications, servers, and services.
Ability to create and understand schematic diagrams, and system diagrams.
Knowledge and experience of customer service practices.
Strong oral and written communication skills.
Proven ability to exercise independent thinking and judgment to carry out duties in a timely manner, even when faced with interruptions, distractions, and fluctuating workload.
Strong commitment to customer service and teamwork.

Benefits

Comp & perks

Medical, dental, and vision coverage with spending account options.
Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
Life, disability, accident, legal, identity protection, and student debt support.
403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
Tuition discounts for employees and family and Tuition Exchange program with other universities.
Counseling services, Free Calm Health subscription and year-round wellness programs.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Application MaintenanceServer MaintenanceCloud Instance ManagementPowerShell ScriptingLinux Shell (RHEL, Bash)Server Virtualization TechnologiesWindows ServerMicrosoft 365System Diagram CreationProblem Diagnosis And Correction

Soft Skills

Strong Oral CommunicationStrong Written CommunicationIndependent ThinkingTeamworkCustomer Service Commitment

Certifications

Technical Certifications