Support Engineer

• Complete accurate and detailed records and all documentation as required for compliance to GxP
• Perform maintenance and cleaning of the cleanroom manufacturing facility
• Routinely perform the Environmental Monitoring sampling and/or testing of the sampled media
• Support equipment calibration and validation
• Complete accurate and detailed records
• Promptly respond to and troubleshoot erroneous results or problems with laboratory equipment or facilities
• Order supplies from vendors and storeroom and ensure proper storage requirements are met
• Report facility and equipment failure and alarms to laboratory management or QA team
• Assist in training laboratory personnel

GXP Technician I – Applied Gene & Cell Therapy Center, Operations, Controls & Support

• Provide advanced technical support and operational leadership across a complex enterprise computing environment
• Serve as a senior escalation resource for desktop, endpoint, and end-user support services
• Help ensure the timely resolution of incidents and service requests in accordance with established service level objectives
• Leverage expertise in Microsoft Windows, Microsoft 365, collaboration technologies, endpoint hardware, and enterprise support processes
• Provide leadership, mentoring, and technical direction to support personnel across multiple offices and project locations
• Drive continuous improvement initiatives, support operational reporting, and contribute to the strategic direction of Tier 2 support services

Senior IT Customer Support Analyst, Desktop Support

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Provide remote technical support as well as site support when required.
• Utilize problem-solving, written, and verbal communication skills to support customer issues.
• Provide technical responsiveness to customer calls, rapid investigation, and dedicated pursuit of solutions.
• Manage multiple customer issues with responsive follow-up and confirmation of closure.
• Conduct service work within the USA (travel expected to be less than 10% of the time).

Technical Support Specialist

• Deliver frontline technical support to end users globally
• Serve as the first point of contact for end user IT support requests
• Provide desk-side support, physically assisting US-based employees with hardware, software, and connectivity issues
• Provide remote technical support to end users in other regions
• Troubleshoot and resolve issues for laptops, desktops, mobile devices, and peripherals
• Manage user accounts, group memberships, and access permissions in Microsoft Entra ID (Azure AD)
• Perform basic Exchange Online administration tasks
• Fulfill standard IT service requests submitted through the ticketing system
• Support Microsoft 365 applications for end users
• Perform user onboarding and offboarding tasks
• Reset passwords, manage MFA enrollment, and assist with account lockouts
• Set up and configure end user devices
• Escalate complex issues to senior IT staff or the MSP
• Document common issues, resolutions, and end user how-to guidance in the knowledge base
• Maintain a positive, professional, customer-service-oriented approach with end users

IT Support Analyst

• Serve as the first point of contact for end user IT support requests via ticketing system, phone, or in person, responding to incidents throughout the day as they arise
• Provide desk-side support, physically assisting US-based employees with hardware, software, and connectivity issues
• Provide remote technical support to end users in other regions via ticketing system, phone, or Teams
• Troubleshoot and resolve issues for laptops, desktops, mobile devices, and peripherals
• Manage user accounts, group memberships, and access permissions in Microsoft Entra ID (Azure AD)
• Perform basic Exchange Online administration tasks, such as mailbox permissions, distribution list updates, and shared mailbox management
• Fulfill standard IT service requests (e.g., software access, equipment requests, mailbox and permission changes) submitted through the ticketing system
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) for end users, including account setup and troubleshooting
• Perform user onboarding and offboarding tasks, including account provisioning, license assignment, device setup, and access removal
• Reset passwords, manage MFA enrollment, and assist with account lockouts
• Set up and configure end user devices, including software installation and basic imaging
• Escalate complex infrastructure, network, application, or server issues to senior IT staff or the MSP as appropriate
• Document common issues, resolutions, and end user how-to guidance in the knowledge base
• Support printer, peripheral, and conference room technology issues
• Maintain a positive, professional, customer-service-oriented approach with end users at all levels
• Work closely with a small IT team, taking direction on priorities while independently handling incoming incidents day-to-day

• Prepare for and conduct scheduled internal system audits of Crown’s Management System across all of Crown’s ISO 9001 registered locations and functional areas
• Prepare for and conduct scheduled process audits at all of Crown’s manufacturing locations
• Document all information related to audit results, including findings such as nonconformances and observations
• Issue corrective actions for nonconformances and support validation of corrective action effectiveness
• Support training & coaching of new internal auditors
• Assist with maintenance and continuous improvement of internal audit policies and procedures
• Support functional areas with external audit preparedness through internal audit reviews & GAP analysis
• Collect internal audit and other data for use in Quarterly Management Review meetings
• Additional responsibilities as assigned

Quality Systems Support Technician

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

• Build and maintain relationships with clients and other team members.
• Install, maintain, and repair desktop hardware, network equipment and PC peripherals.
• Maintain daily service calls and meet requested SLA time frames based on client expectations.
• Participate in equipment liquidations.
• Perform routine maintenance following company and client standards.
• Perform software/hardware upgrades.
• Provide detailed progress updates in a timely and accurate manner.
• Work to ensure physical cabling infrastructure meets desired standards.

Technical Support Services Technician I

• servicing a portfolio of participated commercial loans while maintaining alignment with agent bank records and activity.
• processing loan advances, applying payments, completing rollovers and conversions, and resolving past due balances and overpayments.
• performing reconciliation activities by reviewing agent bank notices and transaction breakdowns and comparing them to internal systems and records to identify and resolve discrepancies.
• communication primarily conducted through email with agent banks, with limited phone interaction.

Senior Loan Support Analyst – Commercial Participated Servicing

• Support and develop integration between Workday and other tertiary systems.
• Support tertiary systems as primary/secondary role.
• On-call support for Workday and all other tertiary systems on rotating basis.
• Analyze, design, support, maintain, enhance, and implement systems and solutions with low complexity.
• Address production support, application configuration and enhancements with direction from senior level team members as needed.
• Provides technical support and problem resolution assistance for production and process issues.
• Monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies.

Technical Analyst I

• service a portfolio of clients or compete parts deals
• conduct due diligence for advances
• review notices and input advances into the system
• complete rate roll overs and move payments
• follow up with notices from agent banks
• balance general ledgers
• proactively manage your portfolio of clients

Senior Loan Support Analyst – Commercial Lending, Asset Backed Finance

• Support FIAR compliance efforts and audit readiness initiatives.
• Assist with Managers Internal Control Program (MICP) activities.
• Review financial transactions and supporting documentation.
• Identify trends, discrepancies, and control weaknesses.
• Prepare financial and audit-related reports.
• Support contract reconciliation and closeout efforts.
• Assist with process improvement initiatives.

Financial Improvement and Audit Readiness Support Analyst

• Provide technical support answering plan document related questions and issues
• Assist with the design and modifications of plan documents
• Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
• Assist with answering technical questions and issues related to ERISA
• Additional responsibilities as assigned

Senior Technical Support Specialist, Plan Document Specialist

• Lead end-to-end onboarding, configuration, and activation of merchant accounts across third-party and reseller gateway platforms (e.g., Auth.net, CardConnect, CyberSource, FreedomPay).
• Deliver comprehensive client training for gateway solutions, including transaction processing, reporting tools, fraud controls, and system navigation.
• Provide onboarding, setup, and training support for Clover solutions and Commerce Control Center, ensuring clients are fully enabled at go-live.
• Guide clients through PCI compliance requirements, including education on security standards, validation processes, and ongoing compliance best practices.
• Assist clients in implementing fraud mitigation tools and gateway security settings (e.g., velocity controls, filters, risk protocols) to reduce exposure and losses.
• Create and maintain detailed client playbooks to support onboarding, training, and ongoing servicing needs.
• Deliver structured feedback to Sales and Product teams to enhance client onboarding experience, training content, and overall value proposition.
• Act as a subject matter expert and escalation point for complex gateway-related servicing issues, including processing errors, pricing inquiries, downgrades, and product optimization opportunities.
• Create, manage, and update servicing tickets; maintain accurate client demographic and account data across Fiserv and KeyBank systems.
• Develop and deliver reporting to measure onboarding effectiveness, client adoption, and value realization.
• Identify process gaps and inefficiencies; recommend and implement solutions to improve onboarding efficiency and client experience.
• Partner cross-functionally with Sales, Product, Risk/Compliance, and Operations to support successful client outcomes and continuous improvement.

Senior Client Service Specialist – Installation & Technical Support

• Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system
• Perform initial triage, troubleshooting, and resolution of incidents and service requests
• Log, categorize, and prioritize tickets in the ticketing system
• Provide remote support for hardware, software, network, and mobile issues
• Escalate unresolved or complex issues to Tier 2 or higher support levels
• Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals
• Diagnose and resolve complex issues related to OS, applications, and basic networking
• Install and maintain workstations, printers, and mobile devices
• Perform imaging, deployment, and re-imaging using standard tools
• Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s
• Manage tickets to ensure timely resolution and SLA compliance
• Maintain accurate IT asset inventory
• Participate in on-call rotation

• Configure integrations via 3rd party software
• Manage projects end to end
• Manage customer communication about projects
• Keep management informed of progress

Support Engineer jobs in Ohio

See all jobs on JobTailor

GXP Technician I – Applied Gene & Cell Therapy Center, Operations, Controls & Support

Senior IT Customer Support Analyst, Desktop Support

Network Support Technician

Technical Support Specialist

IT Support Analyst

IT Support Analyst

Quality Systems Support Technician

Technical Printer Support Representative I, Inkjet

Technical Support Services Technician I

Senior Loan Support Analyst – Commercial Participated Servicing

Technical Analyst I

Senior Loan Support Analyst – Commercial Lending, Asset Backed Finance

Financial Improvement and Audit Readiness Support Analyst

Senior Technical Support Specialist, Plan Document Specialist

Senior Client Service Specialist – Installation & Technical Support

IT Support Analyst

Technical Support Specialist Intern