Senior Technical Support Specialist, Plan Document Specialist

CBIZ

Technical Support Specialist providing support for retirement plan documents and compliance expertise at CBIZ. Responsively addressing plan issues while collaborating with team members in a hybrid setting.

Posted 6/8/2026full-timeNorth Canton • Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide technical support answering plan document related questions and issues
Assist with the design and modifications of plan documents
Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
Assist with answering technical questions and issues related to ERISA
Additional responsibilities as assigned

Requirements

What you’ll need

High School Diploma or GED
At least five years of professional, retirement plan technical, and compliance experience
Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
Possesses expert knowledge of pertinent laws, regulations, and professional standards
Expert use of applicable technology
Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
Experience performing work that requires initiative and leadership skills
Experience in coaching and teaching others
Enrolled Retirement Plan Agent (ERPA) designation
Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
Ability to anticipate and elicit customer needs
Ability to self-learn and develop business and technical knowledge quickly
Motivated team player with demonstrated interpersonal skills
Comfortable working with quick turnaround times and deadlines
Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
Ability to travel as necessary

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CBIZ Website LinkedIn All Job Openings 10,000+ employees Founded 1996 🤝 B2B 💸 Finance 🏢 Enterprise B2B
Finance
Enterprise CBIZ is a national professional services firm built for the middle market that provides accounting, tax, advisory, benefits, insurance, and technology solutions to businesses and organizations. The company combines local relationships with national resources to deliver services including audit and attest (through its licensed CPA entity), tax planning and compliance, risk and advisory, HR and benefits administration, insurance solutions, investment and transaction advisory, and technology and cybersecurity services. CBIZ focuses on industry-specific guidance and data-driven insights to help clients grow, manage risk, and improve operations. Senior Technical Support Specialist, Plan Document Specialist Job not on LinkedIn 🔥 1 hour ago 🏢🏡 North Canton – Hybrid ⏰ Full Time 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide technical support answering plan document related questions and issues
Assist with the design and modifications of plan documents
Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
Assist with answering technical questions and issues related to ERISA
Additional responsibilities as assigned 🎯 Requirements
High School Diploma or GED
At least five years of professional, retirement plan technical, and compliance experience
Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
Possesses expert knowledge of pertinent laws, regulations, and professional standards
Expert use of applicable technology
Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
Experience performing work that requires initiative and leadership skills
Experience in coaching and teaching others
Enrolled Retirement Plan Agent (ERPA) designation
Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
Ability to anticipate and elicit customer needs
Ability to self-learn and develop business and technical knowledge quickly
Motivated team player with demonstrated interpersonal skills
Comfortable working with quick turnaround times and deadlines
Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
Ability to travel as necessary Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retirement plan technical experiencecompliance experienceknowledge of IRS submissionsplan amendmentsplan restatementsplan terminationsERISA knowledgeadvanced knowledge of laws and regulationsexpert use of applicable technologyself-learning

Soft Skills

initiativeleadership skillscoachingteachinganticipating customer needsmotivated team playerinterpersonal skillsworking under deadlinesexcellent communication skillsability to interact with all levels

Certifications

High School DiplomaGEDEnrolled Retirement Plan Agent (ERPA)Accredited Pension Representative (APR)Accredited Pension Administrator (APA)