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IT Support Analyst
Coca-Cola Canada Bottling LimitedIT Support Analyst providing Tier 1 and Tier 2 technical support for ABARTA Coca-Cola distribution centers. Responsibilities include troubleshooting, ticket management, and hardware support across multiple locations.
About the role
Key responsibilities & impact- Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system
- Perform initial triage, troubleshooting, and resolution of incidents and service requests
- Log, categorize, and prioritize tickets in the ticketing system
- Provide remote support for hardware, software, network, and mobile issues
- Escalate unresolved or complex issues to Tier 2 or higher support levels
- Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals
- Diagnose and resolve complex issues related to OS, applications, and basic networking
- Install and maintain workstations, printers, and mobile devices
- Perform imaging, deployment, and re-imaging using standard tools
- Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s
- Manage tickets to ensure timely resolution and SLA compliance
- Maintain accurate IT asset inventory
- Participate in on-call rotation
Requirements
What you’ll need- Associate degree in IT or equivalent experience
- 3-5+ years of IT support experience as a Tier 1 or 2 Analyst
- Strong customer service and communication skills
- Experience with Windows 11 and hardware and software troubleshooting
- Preferred: Experience with Intune and Autopilot
- Experience with warehouse devices and manufacturing environments
Benefits
Comp & perks- perks of a large corporation with the personalized touch of a smaller company
- workplace encourages sharing ideas in a supportive environment
- growing professionally
- maintaining a healthy work/life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingincident resolutionticket managementhardware supportsoftware supportnetwork supportmobile device supportOS diagnosisapplication supportimaging and deployment
Soft Skills
customer servicecommunication
Certifications
Associate degree in IT