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IT Support Analyst
Coca-Cola Canada Bottling LimitedIT Support Analyst providing Tier 1 and Tier 2 technical support for ABARTA Coca-Cola distribution centers. Responsibilities include troubleshooting, ticket management, and hardware support across multiple locations.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
troubleshootingincident resolutionticket managementhardware supportsoftware supportnetwork supportmobile device supportOS diagnosisapplication supportimaging and deployment
Soft Skills
customer servicecommunication
Tools & Technologies
ticketing systemWindows 11IntuneAutopilotHoneywell warehouse devicesbarcode scannersCT45CK67
Certifications & Qualifications
Associate degree in IT
Industry Keywords
IT supportTier 1 AnalystTier 2 AnalystSLA compliancemanufacturing environments
About the role
Key responsibilities & impact- Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system
- Perform initial triage, troubleshooting, and resolution of incidents and service requests
- Log, categorize, and prioritize tickets in the ticketing system
- Provide remote support for hardware, software, network, and mobile issues
- Escalate unresolved or complex issues to Tier 2 or higher support levels
- Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals
- Diagnose and resolve complex issues related to OS, applications, and basic networking
- Install and maintain workstations, printers, and mobile devices
- Perform imaging, deployment, and re-imaging using standard tools
- Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s
- Manage tickets to ensure timely resolution and SLA compliance
- Maintain accurate IT asset inventory
- Participate in on-call rotation
Requirements
What you’ll need- Associate degree in IT or equivalent experience
- 3-5+ years of IT support experience as a Tier 1 or 2 Analyst
- Strong customer service and communication skills
- Experience with Windows 11 and hardware and software troubleshooting
- Preferred: Experience with Intune and Autopilot
- Experience with warehouse devices and manufacturing environments
Benefits
Comp & perks- perks of a large corporation with the personalized touch of a smaller company
- workplace encourages sharing ideas in a supportive environment
- growing professionally
- maintaining a healthy work/life balance