Support Engineer

• Provide 1st and 2nd line support to the trading and risk systems, covering multiple asset classes.
• Serve as the primary point of contact for traders and risk managers for all incoming enquiries, operational issues and functional change requests.
• Quickly analyse, assess technical/business impacts and provide actionable remediation roadmaps to stakeholders.
• Own end-to-end support requirements for in-house Fixed Income trading systems, data warehouse platforms and risk management applications.
• Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact.
• Take full ownership of logged incidents & tickets, drive remediation end-to-end until full closure and resolution.
• Diagnose system incidents, conduct clear cross-party communication and escalate critical issues per governance protocols.
• Engage relevant technical and business resources to resolve all logged production issues in a timely manner.
• Build trusted partnership with front-office business teams to develop in-depth comprehension of core trading & risk workflows.
• Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration.
• Oversee release deployment and environment governance across the full suite of our application product portfolio.
• Identify areas of toil and apply AI or Automation tools to optimize workload.

Senior Support Analyst

• Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region — from intake and reproduction through to root-cause analysis, resolution, and post-incident follow-up.
• Triage, classify, and track incoming cases; identify recurring patterns across customers and feed them back into knowledge base articles, runbooks, and product feedback for our Core, Cloud, and Engineering teams.
• Diagnose and resolve issues spanning SQL and query performance, schema and table-engine design, replication and sharding, ingestion pipelines, materialized views, resource utilization, and cluster operations.
• Advise customers on ClickHouse best practices, capacity planning, and configuration tuning for workloads running on cloud infrastructure.
• Escalate complex or product-level issues through the appropriate channels to our global Core Database and Cloud Engineering teams, while remaining the single point of contact for the customer until resolution.
• Partner with the China Engineering Manager and the global Support organization to define SLAs, on-call rotations, and escalation paths suited to the China region.
• Contribute to internal tooling, documentation (in both English and Chinese where helpful), and the broader ClickHouse community.

支持工程师 – 阿里云战略客户

• Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
• Work closely with the customer to develop leading-edge processes used to manufacture advanced semiconductor chips
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
• Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
• Communicate with both internal stakeholders and the customer to achieve goals

Process Support Engineer III – DDP, Etch, CMP

• Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
• Learn and share the latest AI/ML technologies with the team across regions( China and the US).

Senior Machine Learning Engineer, Community Support Engineering

• To provide technical solution
• To prepare offer/bidding proposal based on customer enquiry
• To provide technical promotion in projects
• To supports final contract negotiations and technical agreements
• To offer training of technical knowledge, differentiators and sales arguments
• To take part in key specific projects technical influence related to solution and technical specification

Technical Support Specialist

• Participate in the company's L1 and L2 level product technical training, master the basic principles of the products, and pass the assessment.
• Study the product operation manual, be able to operate the products proficiently, master the setting of key product parameters, and pass the assessment.
• Study the basic design principles of the products, understand the mechanical structure principles, electrical schematic diagrams, and electronic circuit schematic diagrams, and pass the assessment.
• Master the product manufacturing process, participate in workshop assembly process training, understand key quality characteristics, be able to disassemble, assemble, and debug the products proficiently and accurately, and pass the process department's assessment.
• Be familiar with the tooling installation/commissioning process, update commissioning reports, and update simple designs and drawings.
• Follow up on new application solutions and propose optimization suggestions based on test results.
• Troubleshoot necessary field application problems.
• Collect, summarize, and track cross-functional work related to project commissioning information, including internal and external work.
• Complete other tasks assigned by the department manager.

Technical Support Engineer – Intern

• Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits.
• Implements and configures sales tools, content management and tracking systems.
• Develops and manages catalog and web-based content, web pages and other online sources for storing and communicating information for sales and partners.
• Enters, updates and ensures accuracy of data in sales and client and partner relationship management systems generates regular and ad hoc reports for account teams and leadership.
• Advises on improvements and enhancements for design of sales systems and tools.
• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and management.
• Create, update, and manage sales opportunities in SFDC (Salesforce).
• Generate and maintain accurate quotes using quoting tools (SAP, Oracle CPQ, ASQ/NQG, etc.) ensuring adherence to pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, including required documentation and approvals.
• Collaborate with internal teams such as Sales, Logistics, Customer Care, Order Management, and Global Support to resolve quoting and ordering issues.
• Monitor and address quote and opportunity escalations, involving Team Leads or Managers when required.
• Ensure data accuracy and consistency across SFDC, and quoting tools.
• Maintain strong knowledge of sales tools, processes, and policies to effectively support partners and customers.

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