Senior Machine Learning Engineer, Community Support Engineering

Airbnb

Senior Machine Learning Engineer at Airbnb focusing on AI solutions for customer support. Collaborating across teams and shaping innovative ML technologies for enhanced customer experience.

Posted 6/2/2026full-timeRemote • 🇨🇳 ChinaSeniorWebsite

About the role

Key responsibilities & impact

Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
Learn and share the latest AI/ML technologies with the team across regions( China and the US).

Requirements

What you’ll need

PhD/Master’s degree, preferably in CS, or equivalent experience
4+ years of ML engineering experience, with ownership responsibility over large-scale software systems.
Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
Experience with LLM driven chatbot and Agentic AI products would be a big plus
Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
Fluency in both English and Mandarin is essential.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

machine learningAI systemsML engineeringlarge-scale software systemschatbot developmentAgentic AI productsperformance optimizationproduct integrationscalable ML-powered productscross-functional collaboration

Soft Skills

excellent communicationteamworkcross-team collaborationleadershippassion for technology

Certifications

PhDMaster’s degree