Technical Support Engineer

Emerson

Technical Support Engineer providing technical support and customer success initiatives for NI products. Collaborating with global teams and internal stakeholders to enhance customer experience and product reliability.

Posted 7/15/2026full-timeXi'an • 🇨🇳 ChinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support and customer success through effective issue resolution, product onboarding, and technical training. Proficient in programming languages and electronic circuit design, with strong communication and collaboration skills.

Highest-signal resume keywords

Technical SupportLabVIEW ProgrammingC# ProgrammingC++ ProgrammingPython Programming

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportLabVIEW ProgrammingC# ProgrammingC++ ProgrammingPython ProgrammingElectronic Circuit DesignRoot Cause AnalysisKnowledge-Centered Service (KCS)Application TroubleshootingCustomer Onboarding

Soft Skills

TeamworkCollaborationCommunicationCustomer EngagementInterpersonal Skills

Industry Keywords

STEM DegreeCustomer SuccessTechnical TrainingService Level AgreementsProduct Lifecycle

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
Educate and empower customers through technical training sessions and support engagements
Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
Capture, document, and share technical knowledge to promote customer self‑service and continuous improvement
Create and maintain knowledge base content in alignment with Knowledge‑Centered Service (KCS) practices

Requirements

What you’ll need

A bachelor’s or master’s degree in a STEM‑related field (Science, Technology, Engineering, or Mathematics)
Hands‑on experience with at least one of the following programming languages: LabVIEW, C#, C++, Python
Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation
Strong teamwork and collaboration skills
Willingness to engage directly with customers and provide hands‑on technical support
Ability and willingness to travel domestically or internationally as required
Strong verbal, written, and interpersonal communication skills, with fluency in English

Benefits

Comp & perks

Professional development opportunities
Comprehensive medical coverage
Employee assistance programs
Recognition initiatives
Active employee resource groups
Flexible time-off policies including paid parental leave, vacation, and holiday leave