支持工程师 – 阿里云战略客户

ClickHouse

Support Engineer handling enterprise customer issues for ClickHouse on Alibaba Cloud in China. Managing technical support, troubleshooting, and customer relationship management.

Posted 6/10/2026full-timeRemote • 🇨🇳 ChinaMid-LevelSeniorWebsite

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Hard Skills

ClickHouseSQLLinuxKubernetesCloud computingDistributed systemsDatabase engineeringPerformance profilingBig dataAnalytics

Soft Skills

CommunicationTeamworkCustomer empathyCuriositySelf-drivenProblem-solvingAdaptabilityTechnical translationUrgencyCollaboration

Tools & Technologies

Alibaba CloudAWSAzureGoogle Cloud PlatformSystem AdministrationNetwork AdministrationMonitoring toolsDocumentation toolsKnowledge baseRunbooks

Industry Keywords

Technical supportSLAPOCOLAPReplicationShardingCapacity planningConfiguration tuningEnterprise customersProduction systems

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsGoogle Cloud PlatformKubernetesLinuxSQLUnix

About the role

Key responsibilities & impact

Own the full lifecycle of customer issues for ClickHouse strategic accounts on Alibaba Cloud in the China region — from intake and reproduction through to root-cause analysis, resolution, and post-incident follow-up.
Triage, classify, and track incoming cases; identify recurring patterns across customers and feed them back into knowledge base articles, runbooks, and product feedback for our Core, Cloud, and Engineering teams.
Diagnose and resolve issues spanning SQL and query performance, schema and table-engine design, replication and sharding, ingestion pipelines, materialized views, resource utilization, and cluster operations.
Advise customers on ClickHouse best practices, capacity planning, and configuration tuning for workloads running on cloud infrastructure.
Escalate complex or product-level issues through the appropriate channels to our global Core Database and Cloud Engineering teams, while remaining the single point of contact for the customer until resolution.
Partner with the China Engineering Manager and the global Support organization to define SLAs, on-call rotations, and escalation paths suited to the China region.
Contribute to internal tooling, documentation (in both English and Chinese where helpful), and the broader ClickHouse community.

Requirements

What you’ll need

Proven experience in a technical support, DBA, SRE, or database engineering role serving enterprise customers — ideally including on-call and SLA-driven environments.
Work with Alibaba team and our engineering team to support strategic customer POCs.
Technical breadth and depth in relevant subjects, for example ClickHouse DBMS or similar, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and/or big data and analytics platforms.
Previous experience operating ClickHouse or other SQL databases in production, with the ability to write and optimize complex SQL.
Solid Linux fundamentals and comfort debugging production systems: logs, metrics, system calls, network, storage, and performance profiling.
Working knowledge of distributed database internals — replication, consensus, sharding, consistency trade-offs — and of the operational realities of running them at scale.
Knowledge of cloud computing platforms such as Alibaba Cloud, AWS, Azure, or Google Cloud Platform.
Excellent written and verbal communication in both Chinese (Mandarin) and English, with the ability to translate complex technical issues for technical and non-technical audiences.
A teamwork mindset, customer empathy, and a sense of adventure and urgency in supporting the most scalable, high-performing databases on the planet.
Self-driven, curious, and eager to continuously learn and grow.

Benefits

Comp & perks

Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
Healthcare - Employer contributions towards your healthcare.
Equity in the company - Every new team member who joins our company receives stock options.
Time off - Flexible time off in the US, generous entitlement in other countries.
A $500 Home office setup if you’re a remote employee.
Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.