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Tech Stack
Tools & technologiesAnsibleAWSCloudDockerJenkinsLinuxPythonServiceNowShell ScriptingSparkSQL
About the role
Key responsibilities & impact- Provide 1st and 2nd line support to the trading and risk systems, covering multiple asset classes.
- Serve as the primary point of contact for traders and risk managers for all incoming enquiries, operational issues and functional change requests.
- Quickly analyse, assess technical/business impacts and provide actionable remediation roadmaps to stakeholders.
- Own end-to-end support requirements for in-house Fixed Income trading systems, data warehouse platforms and risk management applications.
- Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact.
- Take full ownership of logged incidents & tickets, drive remediation end-to-end until full closure and resolution.
- Diagnose system incidents, conduct clear cross-party communication and escalate critical issues per governance protocols.
- Engage relevant technical and business resources to resolve all logged production issues in a timely manner.
- Build trusted partnership with front-office business teams to develop in-depth comprehension of core trading & risk workflows.
- Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration.
- Oversee release deployment and environment governance across the full suite of our application product portfolio.
- Identify areas of toil and apply AI or Automation tools to optimize workload.
Requirements
What you’ll need- 3 to 5 years commercial experience of working within an investment bank support area.
- Working knowledge of Windows
- Working knowledge of Linux
- Working knowledge of SQL
- Practical working knowledge of AWS or cloud technologies
- Strong communication Skills in English (read, write and speak)
- Strong research, investigation & evaluation skills, with a structured approach to problem solving
- Ability to quickly pick up new technologies and develop skills rapidly.
- Coding experience, or familiar with automation, shell scripting, python scripting
- Practical usage of AI technologies.
- Big Data system support (Dremio/ MinIO/Spark/etc.).
- Monitoring of Production infrastructure and working knowledge of TOM.
- Knowledge of Python scripting, automation and DevOps concepts and tools like Jenkins, Ansible, Docker.
- Familiarity with ticketing tools like ServiceNow, Job scheduling technologies like Autosys.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Nomura Website LinkedIn All Job Openings 10,000+ employees 💸 Finance 🏦 Banking 💳 Fintech Finance
- Banking
- Fintech Nomura is a global financial services group providing investment and financial solutions to a diverse clientele. The company offers a wide range of services, including investment banking, asset management, and retail brokerage. With a strong presence in Asia, Nomura is dedicated to delivering innovative financial services to help clients navigate the complexities of the financial markets. Senior Support Analyst 🔥 2 minutes ago 🏢 Shanghai – Onsite ⏰ Full Time 🟠 Senior 📞 Support Engineer Ansible AWS Cloud Docker Jenkins Linux Python ServiceNow Shell Scripting Spark SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide 1st and 2nd line support to the trading and risk systems, covering multiple asset classes.
- Serve as the primary point of contact for traders and risk managers for all incoming enquiries, operational issues and functional change requests.
- Quickly analyse, assess technical/business impacts and provide actionable remediation roadmaps to stakeholders.
- Own end-to-end support requirements for in-house Fixed Income trading systems, data warehouse platforms and risk management applications.
- Stay resilient under high-stress production incidents; triage urgent live issues efficiently during critical outages to mitigate business impact.
- Take full ownership of logged incidents & tickets, drive remediation end-to-end until full closure and resolution.
- Diagnose system incidents, conduct clear cross-party communication and escalate critical issues per governance protocols.
- Engage relevant technical and business resources to resolve all logged production issues in a timely manner.
- Build trusted partnership with front-office business teams to develop in-depth comprehension of core trading & risk workflows.
- Foster robust working relationships with core dependent technology teams to streamline cross-team collaboration.
- Oversee release deployment and environment governance across the full suite of our application product portfolio.
- Identify areas of toil and apply AI or Automation tools to optimize workload. 🎯 Requirements
- 3 to 5 years commercial experience of working within an investment bank support area.
- Working knowledge of Windows
- Working knowledge of Linux
- Working knowledge of SQL
- Practical working knowledge of AWS or cloud technologies
- Strong communication Skills in English (read, write and speak)
- Strong research, investigation & evaluation skills, with a structured approach to problem solving
- Ability to quickly pick up new technologies and develop skills rapidly.
- Coding experience, or familiar with automation, shell scripting, python scripting
- Practical usage of AI technologies.
- Big Data system support (Dremio/ MinIO/Spark/etc.).
- Monitoring of Production infrastructure and working knowledge of TOM.
- Knowledge of Python scripting, automation and DevOps concepts and tools like Jenkins, Ansible, Docker.
- Familiarity with ticketing tools like ServiceNow, Job scheduling technologies like Autosys. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer 🕒 May 15 KLA 10,000+ employees 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Support Engineer handling complex equipment-related problems for semiconductor manufacturing tools. Collaborating with engineering teams and documenting solutions effectively. 🏢 Shanghai – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Blade Operational Support Engineer 🕒 March 20 Nordex Group 10,000+ employees ⚡ Energy ☁️ SaaS Website LinkedIn All Job Openings Blade Operational Support Engineer providing essential technical support for blade manufacturing processes. Collaborating with various engineering teams to ensure quality and efficiency in wind blade production. 🏢 Shanghai – Onsite 💰 Post-IPO Equity on 2013-11 ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Support Engineer IT Support Technician 🕒 March 19 SBM Offshore 5001 - 10000 ⚡ Energy ☁️ SaaS Website LinkedIn All Job Openings IT Support Technician providing technical assistance for IT issues at SBM Offshore in Shanghai. Responsible for hardware, software installations, troubleshooting, and user training. 🏢 Shanghai – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
SQLPythonShell scriptingAutomationBig DataAWSLinuxWindowsDevOpsMonitoring
Soft Skills
Strong communication skillsResearch skillsInvestigation skillsEvaluation skillsProblem solvingAbility to learn quicklyCollaborationOwnershipResilienceTrust building