Support Engineer

• Provide technical and commercial support to customers and sales colleagues.
• Analyze and qualify customer requirements and identify the most appropriate Socomec solutions.
• Advise customers on both standard and customized technical solutions.
• Promote Socomec products, solutions and value-added services.
• Defend and present technical solutions to customers through technical discussions, feasibility studies and presentations.
• Manage customer opportunities from initial qualification through offer submission and handover.
• Build and manage technical and commercial proposals in line with customer requirements and company policies.
• Identify new opportunities within existing customer accounts.
• Support pricing strategies and commercial negotiations.
• Maintain and update business opportunities within Salesforce CRM.
• Contribute to achieving sales growth and conversion targets.
• Work closely with sales, product management, technical experts and other internal stakeholders.
• Lead or support cross-functional improvement initiatives and projects.
• Contribute to continuous improvement and innovation activities.
• Ensure high-quality customer follow-up and proactive communication.

Technical Support Engineer

• Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
• Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
• Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and NiCE.
• Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
• Review daily priorities and take appropriate action to ensure results are achieved

Technical Support Manager

• Act as second-line support, bridging the gap between customer support and engineering
• Triage and prioritise internal support requests so they’re handled quickly and effectively
• Analyse issues, read code and logs, and identify root causes
• Suggest and implement improvements to make support workflows more efficient — both manual and automated
• Provide feedback on potential product improvements based on recurring support cases
• Help reduce the time engineers spend on support tasks
• Increase the number of cases that can be solved automatically

• Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.
• Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
• Understand clients' needs and translate these into appropriate technical solutions.
• Assist with the helpdesk and ticketing system, performing offsite analysis, and providing guidance in the installation of equipment.
• Provide input/ideas for the development and maintenance of the SynaptiQ platform.
• Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.
• Adhere to quality standards to ensure the software meets both technical and customer needs.
• Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation.
• Provide detailed reports on bugs and assist in their resolution.
• Propose creative solutions to improve or automate internal tools and processes and implement solutions.
• Keep abreast of the latest developments in SaaS technologies and platforms.
• Continually improve your knowledge and skills to contribute more effectively to the team.

SaaS Support Engineer Internship

• Define, procurement, and setup of office IT equipment (screens, keyboards, docking stations, video conferencing solutions, etc.).
• Build a comprehensive inventory of all active equipment per user/team, and select/implement an asset management tool for long-term tracking.
• Audit current hardware to determine necessary upgrades or replacements (including Windows laptops and MacBooks).
• Own our business antivirus solution and device encryption (BitLocker/FileVault). Define and enforce policies to ensure optimal security and ensure secure recovery key management.
• Manage all user access, map out software usage across Qover, rationalize tools, and implement secure group profiles/logging. Partner with our Security team to roll out 2FA where needed.
• Standardize and optimize our IT onboarding and offboarding processes.
• Clean up, improve, and own our Google Workspace (Drive, Groups, users) and collaborate with the Security team to optimize email encryption and security features.
• Co-create and deliver basic IT security training sessions for the wider company.
• Manage user access control, investigate secure private network options with WeWork, and deploy our VPN solution to support our flexible "Work From Anywhere" policy without losing our agile startup culture.
• Proactively troubleshoot and resolve daily IT issues (hardware, software, meeting room setups) and look for ways to continuously improve our setup.
• Help the team address IT access and support questions during vendor approval processes, and support our ongoing ISO 27001 certification efforts.

IT Workplace Support Engineer

• Collaborate with teams to design, build, deploy and monitor new and existing services;
• Build and evolve our change management and release processes;
• Identify and improve processes by automation;
• Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems;
• Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged;
• Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling;
• Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc);
• Update and improve runbooks;
• Deep-dive into root cause analysis with teams to prevent incidents;
• Collaborate with infrastructure and security teams to build scalable, secured and resilience systems;
• Practice Support Engineering methodologies such as defining SLO and error budget;
• Work closely with Operations team to ensure all processes are aligned with teams;
• Contribute to capacity planning and access management process;
• Be constantly challenged to create world-class solutions.

• Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
• Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
• Manage and coordinate vendor support for server and hardware issues
• Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
• Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
• Maintain spares inventory to meet agreed service levels
• Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
• Analyse incident trends and proactively recommend improvements
• Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
• Maintain and update process documentation and procedures
• Drive continuous service improvement initiatives

Senior IT Support Engineer

• Provides quality support for ITS customers by assisting with technical computer and software issues.
• Installs, fully configures, and supports Windows operating system and Microsoft Office applications.
• Works incoming requests via the incident and request tracking tool to assist in the resolution of computer-generated issues.
• Handles hardware and software asset management.
• Ensures customer satisfaction by providing answers and resolution to incoming issues.
• Logs customer contacts and either answers questions directly or appropriately evaluates requests for escalation to the next level or specialist for resolution.
• Assists in resolving various connectivity issues, both remote and local.
• Coordinates schedules with team members to ensure coverage during business hours.
• Works directly with other technical groups to analyze and resolve technical issues in the areas of client computing, servers, WAN/LAN, VoIP telephony, and business applications.
• Recommends modifications to system processes within the area(s) of functional expertise.
• Participates on project teams as necessary to design and implement new or changed IT services.
• Creates knowledge articles for associates and IT colleagues.

ITS Support Technician

• You will provide 2nd line support to installers and partners via a ticketing system, by telephone and by e-mail.
• When Smappee installers encounter problems during the installation or configuration of our products, you will actively help to find solutions through hands-on troubleshooting and debugging.
• You will support our installers and partners by answering technical questions and guiding them in solving problems experienced by their end customers.
• You will get to know our hardware and software products thoroughly so that you can confidently advise and support our customers.
• You will interpret and analyse communication protocols (e.g. Modbus, MQTT, OCPP, etc.) to identify the root cause of technical issues.
• You will manage and follow up on RMA processes, ensuring smooth handling of returned products and close communication with relevant teams.
• You will train and coach internal colleagues to strengthen their technical knowledge and ensure consistent service quality.
• You will collect and analyse customer feedback to identify and address recurring issues.
• You will work closely with the R&D and Sales departments to enable product improvements and contribute to technical documentation.

Technical Support Specialist – EV & Energy Solutions

• Diagnose and resolve complex technical issues across cloud and on-premises production environments serving researchers in oncology, genomics, and more.
• Stand up and maintain customer infrastructure using Terraform, AWS, EKS, Linux, and containers, directly supporting the deployment lifecycle for a growing global customer base.
• Contribute to monitoring and observability systems, building Grafana dashboards and tuning alerts that keep hundreds of production deployments healthy.
• Write automation and scripting (Python, Bash) that reduces operational toil and improves consistency across the fleet.
• Provide dedicated French-language support coverage for EMEA customers, working alongside the existing regional team to expand the hours and languages the team can serve.

Support Engineer jobs in Belgium

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IT Workplace Support Engineer

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Technical Support Specialist – EV & Energy Solutions

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