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Tech Stack
Tools & technologiesJavaScriptMySQLPythonRDBMSSQLVBA
About the role
Key responsibilities & impact- Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.
- Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
- Understand clients' needs and translate these into appropriate technical solutions.
- Assist with the helpdesk and ticketing system, performing offsite analysis, and providing guidance in the installation of equipment.
- Provide input/ideas for the development and maintenance of the SynaptiQ platform.
- Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.
- Adhere to quality standards to ensure the software meets both technical and customer needs.
- Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation.
- Provide detailed reports on bugs and assist in their resolution.
- Propose creative solutions to improve or automate internal tools and processes and implement solutions.
- Keep abreast of the latest developments in SaaS technologies and platforms.
- Continually improve your knowledge and skills to contribute more effectively to the team.
Requirements
What you’ll need- You are enrolled in an Engineering degree (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one.
- You have full proficiency in English.
- You have strong analytical skills to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc).
- You have excellent communication skills, proactive attitude and customer-oriented mindset.
- You have a curious mindset, always looking for ways to improve processes and tooling.
- You are interested in SaaS products and ready to deep dive into it.
- Bonus points for:
- You have knowledge of French and/or Dutch.
- You are familiar with object-based programming languages (JavaScript, Python, VBA).
- You have knowledge of databases and operating systems.
- You are experienced with MySQL or other relational database management system.
Benefits
Comp & perks- A 6-month full-time traineeship.
- Possibility to permanently join the team after the completion of your internship.
- Training on the job by our experts so you get to know our solution and work in and out
- Flexibility in our open-minded company.
- Home working (2 days per week)
- An international environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities.
ATS Keywords
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Hard Skills & Tools
SaaSJavaScriptPythonVBAMySQLAPISQLdata analysisbug identificationfeature testing
Soft Skills
analytical skillscommunication skillsproactive attitudecustomer-oriented mindsetcurious mindsetproblem-solvingteam collaborationcreativityattention to detailadaptability
Certifications
Engineering degree