Support Engineer

AB InBev

Support Engineer at AB InBev Growth Group responsible for designing, building, and monitoring services to drive digital transformation. Collaborating on automation and scaling to ensure service quality.

Posted 6/15/2026full-timeRemote • 🇧🇪 BelgiumMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureDockerGrafanaJavaKubernetesPythonRabbitMQ

About the role

Key responsibilities & impact

Collaborate with teams to design, build, deploy and monitor new and existing services;
Build and evolve our change management and release processes;
Identify and improve processes by automation;
Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems;
Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged;
Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling;
Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc);
Update and improve runbooks;
Deep-dive into root cause analysis with teams to prevent incidents;
Collaborate with infrastructure and security teams to build scalable, secured and resilience systems;
Practice Support Engineering methodologies such as defining SLO and error budget;
Work closely with Operations team to ensure all processes are aligned with teams;
Contribute to capacity planning and access management process;
Be constantly challenged to create world-class solutions.

Requirements

What you’ll need

University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development;
Solid fundamentals in object-oriented design, data structures, algorithms and problem solving;
Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD;
Experience with SRE and Support Engineering methodology/culture;
Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python;
Experience with monitoring tools such as New Relic, DataDog, Grafana;
Advanced communication skills in English (written and spoken);
Experience with Agile projects.

Benefits

Comp & perks

Performance based bonus*
Attendance Bonus*
Private pension plan
Meal Allowance
Casual office and dress code
Days off*
Health, dental, and life insurance
Medicines discounts
WellHub partnership
Childcare subsidies
Discounts on Ambev products*
Clube Ben partnership
Scholarship*
School materials assurance
Language and training platforms
Transport allowance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

object-oriented designdata structuresalgorithmsproblem solvingCI/CDKubernetesDockerAzureRabbitMQJavaPython

Soft Skills

advanced communication skillscollaborationproblem solving