AB InBev

Support Engineer

• Collaborate with teams to design, build, deploy and monitor new and existing services;
• Build and evolve our change management and release processes;
• Identify and improve processes by automation;
• Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems;
• Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged;
• Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling;
• Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc);
• Update and improve runbooks;
• Deep-dive into root cause analysis with teams to prevent incidents;
• Collaborate with infrastructure and security teams to build scalable, secured and resilience systems;
• Practice Support Engineering methodologies such as defining SLO and error budget;
• Work closely with Operations team to ensure all processes are aligned with teams;
• Contribute to capacity planning and access management process;
• Be constantly challenged to create world-class solutions.