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Qargo TMS

Support Engineer

Qargo TMS

Support Engineer at Qargo solving complex issues and improving workflows in a growing SaaS scale-up. Bridging customer support and engineering while making a real impact.

Posted 6/25/2026full-timeGhent • 🇧🇪 BelgiumMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Distributed SystemsSQL

About the role

Key responsibilities & impact
  • Act as second-line support, bridging the gap between customer support and engineering
  • Triage and prioritise internal support requests so they’re handled quickly and effectively
  • Analyse issues, read code and logs, and identify root causes
  • Suggest and implement improvements to make support workflows more efficient — both manual and automated
  • Provide feedback on potential product improvements based on recurring support cases
  • Help reduce the time engineers spend on support tasks
  • Increase the number of cases that can be solved automatically

Requirements

What you’ll need
  • A degree in IT or related field (or equivalent experience)
  • You can read and understand code, analyse logs, write basic SQL queries and think in terms of distributed systems
  • Strong communication skills in English
  • A curious, problem-solving mindset, you genuinely enjoy digging into issues and figuring things out
  • You’re confident experimenting with AI tools (e.g. to analyse logs, structure information, speed up troubleshooting or improve workflows) and you actively look for ways to use AI to work smarter
  • You can translate technical details into clear, simple explanations
  • Experience in structuring data or reporting on support cases is a plus
  • Experience in a SaaS or tech environment is a plus

Benefits

Comp & perks
  • Real impact and ownership in a growing international scale-up
  • A supportive and collaborative team culture
  • Hybrid working setup with flexibility and trust
  • Opportunities to learn, grow, and expand your technical knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SQLcode analysislog analysisdistributed systemssupport workflowsautomationproblem-solving
Soft Skills
communicationcuriosityanalytical thinkingtroubleshootingadaptability
Certifications
degree in IT