Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.
• Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.
• May require coding, programming, and/or integration with external customer technology and systems.
• Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).
• Provides technical training and development to departmental resources and customers.
• Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.
• Applies approved principles for evaluating and setting goals and measures to deliver results.
• Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions.
• Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.
• Performs technical, analytical, or maintenance work.
• Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.
• Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.
• Applies experience and skills to complete assigned work within own area of expertise.
• Works within standard operating procedures and/or scientific methods.
• Works with a moderate degree of supervision.

Global Technology Support Technician

• Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans
• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
• Analyzes and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
• Resolves non-compliant issues through written and verbal communication with both internal and external parties
• Reviews and process loan payments, escrows and reserve account disbursements
• Assists in the preparation of periodic reporting including investor, internal and regulatory reports
• Performs covenant compliance testing
• Maintains accurate and up-to-date loan servicing records in the servicing system
• Supports the onboarding of new loans and the transition of paid-off or transferred loans
• Supports tax and insurance administration
• Performs collection activities on delinquent accounts
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts
• May serve as a subject matter resource and may provide specialty product training

Senior Loan Support Analyst – Servicing Transfers

• General troubleshooting of the ULA desktop computing environment based on incidents and service requests logged via the tier-one service desk
• Management and resolution of all 2nd line incidents and requests assigned to their queue in ServiceNow
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to ULA policies and procedures
• Deploy desktop computers and peripherals as well as record and track assets during deployment according to standards and workflow procedures
• Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests
• Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
• Support the set-up of new offices, sites or projects across the local region
• Ensure the maintenance of all local equipment rooms and conference room facilities, mitigate risks arising from audits, fire, safety or other risk assessments
• Develop, review and improve processes to maximize efficiency within the team
• Exhibit a flexible approach to working and provide coverage where necessary
• Provide training and guidance to end users
• Provide weekly/daily reports/time reporting and updates on current issues
• Provide conference room support including, when needed, maintaining connections to equipment
• Perform floor walks to engage with employees
• Maintain sufficient equipment stock to deliver service, including maintaining appropriate records
• May perform such other duties as the supervisor may require from time to time or deem necessary

IT Desktop Support Technician – Level 3

• Respond to help desk tickets, phone calls, and emails in a timely manner
• Diagnose and troubleshoot hardware, software, and network issues
• Provide remote and in-person technical support to end users
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Document issues, troubleshooting steps, and resolutions in the ticketing system
• Escalate complex issues to Tier 1/2 support or system administrators as needed

IT Support Technician

• Monitor automated alerts
• Escalate service outages promptly
• Help customers during service disruptions

Tier 2 Technical Support – High-Speed Fiber Internet

• assist in servicing CMBS loans
• identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
• processing borrower requests via phone, email, and CRE Insight portal
• researching and processing incoming and aged funds
• monitoring delinquencies and performing collection activities
• reviewing and processing borrower requested late charge waivers
• completing address changes, audit confirmations, and rate caps reviews
• communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise
• analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
• maintain accurate and up-to-date loan servicing records in the servicing system

Senior Loan Support Analyst – Commercial Mortgage Backed Securities (CMBS) Servicing

• Applies specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans
• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
• Analyzes and interprets complex loan agreements to accurately apply loan terms in loan servicing activities
• Resolves non-compliant issues through written and verbal communication with both internal and external parties
• Reviews and processes loan payments, escrows and reserve account disbursements
• Assists in the preparation of periodic reporting including investor, internal and regulatory reports
• Performs covenant compliance testing
• Maintains accurate and up-to-date loan servicing records in the servicing system
• Supports the onboarding of new loans and the transition of paid-off or transferred loans
• Supports tax and insurance administration
• Performs collection activities on delinquent accounts
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts
• Serves as a subject matter resource and may provide specialty product training

Senior Loan Support Analyst – Agency and GSE Servicing

• Apply specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans
• Ensure compliance with loan documents
• Accurately process transactions and timely reporting to stakeholders
• Analyze and interpret complex loan agreements
• Perform covenant compliance testing
• Maintain accurate and up-to-date loan servicing records
• Support onboarding of new loans
• Contribute to risk mitigation efforts

Senior Loan Support Analyst – Covenant Administration

• Serve as the sole certified Local TSM Administrator
• Responsible for all aspects of deficiency record management within the TSM system and ETC tool
• Provide TSM System and ETC system overview training
• Support tracking of deficiency records and processes
• Develop and maintain ship-unique data and database
• Assist OPC PRO personnel
• Utilize available programs, tools, and data sources to assist in preparation of reports
• Maintain a deployable mini-local area network for sea trials
• Attend meetings related to assigned tasks

Technical Support Management – Secret Cleared

• Ensures successful execution and implementation of customized solutions
• Coordinates delivery of exceptional customer experience for IT services
• Daily management of cost, staffing, and security of organizational resources
• Provides technical training and development to departmental resources

• Receiving escalations from on-site Level 1–3 teams, triaging root cause hands-on
• Engaging directly with HPE engineers
• Translating field-observed symptoms into actionable technical requirements
• Training and enabling a managed services team field engineers
• Monitoring customer environments; triaging alerts and contributing to dashboard and observability improvements
• Conducting on-site work at customer locations
• Hardening environments to DISA STIG requirements

Support Engineer jobs in Alabama

See all jobs on JobTailor

Network Support Technician

Global Technology Support Technician

Senior Loan Support Analyst – Servicing Transfers

IT Desktop Support Technician – Level 3

IT Support Technician

Tier 2 Technical Support – High-Speed Fiber Internet

Senior Loan Support Analyst – Commercial Mortgage Backed Securities (CMBS) Servicing

Senior Loan Support Analyst – Agency and GSE Servicing

Senior Loan Support Analyst – Covenant Administration

Technical Support Management – Secret Cleared

Global Technology Support Technician

Principal Product Support Engineer, Level 4 – Clearance Required: Secret