IT Support Technician

Kimber Mfg., Inc.

IT Support Technician providing technical assistance for hardware, software, and network issues at Kimber Mfg., Inc. First point of contact for end users requiring technical support.

Posted 7/3/2026full-timeTroy • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to help desk tickets, phone calls, and emails in a timely manner
Diagnose and troubleshoot hardware, software, and network issues
Provide remote and in-person technical support to end users
Install, configure, and maintain desktops, laptops, printers, and peripherals
Document issues, troubleshooting steps, and resolutions in the ticketing system
Escalate complex issues to Tier 1/2 support or system administrators as needed

Requirements

What you’ll need

Strong troubleshooting and problem-solving skills
Basic familiarity with Windows computers and Microsoft 365
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong attention to detail and documentation practices
Willingness to learn, reliability, professionalism, and patience with users
Ability to lift/move computers, printers, monitors, or crawling under desks
Excellent communication skills both verbal and written
Cross-functional team builder/player

Benefits

Comp & perks

Support for hardware, software, and network-related issues
Onboarding/offboarding assistance by provisioning and configuring user equipment
Maintain inventory of IT assets and equipment
Special projects assigned by supervisor
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Diagnosing Hardware IssuesDiagnosing Software IssuesDiagnosing Network IssuesInstalling DesktopsConfiguring LaptopsMaintaining PrintersDocumenting IssuesEscalating IssuesRemote Technical SupportIn-Person Technical Support

Soft Skills

Excellent CommunicationCustomer Service SkillsAttention to DetailWillingness to LearnProfessionalism