Kimber Mfg., Inc.

Support Engineer

• Respond to help desk tickets, phone calls, and emails in a timely manner
• Diagnose and troubleshoot hardware, software, and network issues
• Provide remote and in-person technical support to end users
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Document issues, troubleshooting steps, and resolutions in the ticketing system
• Escalate complex issues to Tier 1/2 support or system administrators as needed

IT Support Technician