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Senior Loan Support Analyst – Commercial Mortgage Backed Securities (CMBS) Servicing
PNCLoan Support Analyst Senior in PNC's Midland organization servicing commercial mortgage backed securities loans. Assisting with borrower requests and ensuring compliance with loan terms and documentation.
About the role
Key responsibilities & impact- assist in servicing CMBS loans
- identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
- processing borrower requests via phone, email, and CRE Insight portal
- researching and processing incoming and aged funds
- monitoring delinquencies and performing collection activities
- reviewing and processing borrower requested late charge waivers
- completing address changes, audit confirmations, and rate caps reviews
- communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise
- analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
- maintain accurate and up-to-date loan servicing records in the servicing system
Requirements
What you’ll need- analytical thinking
- capital management
- compliance requirements
- documentations
- due diligence
- loan documentation
- regulatory compliance
- risk mitigation strategies
- consulting
- customer interaction
- decision making and critical thinking
- effective communications
- financial analysis
- managing multiple priorities
- negotiating
- operational functions
- products and services
- relationship management
- university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
- in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
Comp & perks- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan servicingcapital managementfinancial analysisloan documentationrisk mitigation strategiesregulatory compliancedue diligencedocumentationscollection activitiesborrower requests processing
Soft Skills
analytical thinkingeffective communicationsdecision makingcritical thinkingcustomer interactionrelationship managementnegotiatingmanaging multiple prioritiesconsultingcollaboration