Principal Product Support Engineer, Level 4 – Clearance Required: Secret

Hewlett Packard Enterprise

Principal Product Support Engineer providing engineering solutions and direct support for HPE's federal clients. Engaging with field teams and engineering to resolve technical issues across cloud and infrastructure environments.

Posted 5/28/2026full-timeOklahoma City • Alabama, Oklahoma, Texas • 🇺🇸 United StatesLead💰 $152,000 - $349,000 per yearWebsite

Tech Stack

Tools & technologies

KubernetesLinuxVMware

About the role

Key responsibilities & impact

Receiving escalations from on-site Level 1–3 teams, triaging root cause hands-on
Engaging directly with HPE engineers
Translating field-observed symptoms into actionable technical requirements
Training and enabling a managed services team field engineers
Monitoring customer environments; triaging alerts and contributing to dashboard and observability improvements
Conducting on-site work at customer locations
Hardening environments to DISA STIG requirements

Requirements

What you’ll need

U.S. Citizenship (required without exception)
Active Secret clearance, or demonstrated ability to obtain one (U.S. citizen with clean background)
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent hands-on experience
10+ years of hands-on experience in infrastructure engineering, systems administration, or technical support
VMware (ESXi, vCenter, vSAN, NSX) and/or KVM/libvirt
Kubernetes and containerized workloads
Linux systems administration and live troubleshooting
Enterprise networking
Windows Server in hybrid/AD environments
Proven, hands-on troubleshooting experience
Strong written communication skills

Benefits

Comp & perks

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

infrastructure engineeringsystems administrationtechnical supportVMwareKubernetesLinux systems administrationenterprise networkingWindows ServertroubleshootingDISA STIG

Soft Skills

strong written communicationtrainingengagementtriagingmonitoring

Certifications

Active Secret clearanceBachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in Engineering